用户认证/运营看板/API开放平台

pom.xml

@@ -150,6 +150,31 @@
             <groupId>org.springframework.ai</groupId>
             <artifactId>spring-ai-tika-document-reader</artifactId>
         </dependency>
+        <!-- Spring Security 认证授权框架 -->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-security</artifactId>
+        </dependency>
+
+        <!-- JWT（JJWT 库）：用于无状态 Token 认证 -->
+        <dependency>
+            <groupId>io.jsonwebtoken</groupId>
+            <artifactId>jjwt-api</artifactId>
+            <version>0.12.6</version>
+        </dependency>
+        <dependency>
+            <groupId>io.jsonwebtoken</groupId>
+            <artifactId>jjwt-impl</artifactId>
+            <version>0.12.6</version>
+            <scope>runtime</scope>
+        </dependency>
+        <dependency>
+            <groupId>io.jsonwebtoken</groupId>
+            <artifactId>jjwt-jackson</artifactId>
+            <version>0.12.6</version>
+            <scope>runtime</scope>
+        </dependency>
+
         <!-- Spring AI ToolCallingAutoConfiguration 依赖 spring-security-oauth2-client，补充该依赖避免 ClassNotFoundException -->
         <dependency>
             <groupId>org.springframework.security</groupId>

src/main/java/com/wok/supportbot/SupportBotApplication.java

@@ -2,6 +2,8 @@ package com.wok.supportbot;
 
 import org.springframework.boot.SpringApplication;
 import org.springframework.boot.autoconfigure.SpringBootApplication;
+import org.springframework.scheduling.annotation.EnableAsync;
+import org.springframework.scheduling.annotation.EnableScheduling;
 
 /**
  * 主启动类
@@ -9,6 +11,8 @@ import org.springframework.boot.autoconfigure.SpringBootApplication;
  * 确保 ToolCallingAutoConfiguration 不会抛出 ClassNotFoundException
  */
 @SpringBootApplication
+@EnableScheduling
+@EnableAsync
 public class SupportBotApplication {
 
     public static void main(String[] args) {

src/main/java/com/wok/supportbot/app/AssistantApp.java

@@ -9,6 +9,7 @@ import com.wok.supportbot.rag.preretrieval.CompressionQueryRewriter;
 import com.wok.supportbot.rag.preretrieval.MultiQueryExpanderRewriter;
 import com.wok.supportbot.rag.preretrieval.RewriteQueryRewriter;
 import com.wok.supportbot.rag.preretrieval.TranslationQueryRewriter;
+import com.wok.supportbot.service.FaqMatchEngine;
 import jakarta.annotation.Resource;
 import lombok.extern.slf4j.Slf4j;
 import org.springframework.ai.chat.client.ChatClient;
@@ -38,6 +39,7 @@ import java.util.Collections;
 import java.util.LinkedHashMap;
 import java.util.List;
 import java.util.Map;
+import java.util.Optional;
 import java.util.concurrent.ConcurrentHashMap;
 import java.util.stream.Collectors;
 
@@ -60,6 +62,9 @@ public class AssistantApp {
     @Resource
     private ContentSafetyAdvisor contentSafetyAdvisor;
 
+    @Resource
+    private FaqMatchEngine faqMatchEngine;
+
     private final ChatModelFactory chatModelFactory;
 
     private final DatabaseChatMemory chatMemory;
@@ -170,6 +175,25 @@ public class AssistantApp {
         return spec.stream().content();
     }
 
+    // ==================== FAQ 优先匹配 ====================
+
+    /**
+     * 尝试 FAQ 三级匹配（精确→关键词→语义），命中则返回标准答案。
+     * 在 RAG 对话入口处优先调用，避免不必要的知识库检索开销。
+     *
+     * @param message 用户消息
+     * @return FAQ 标准答案（未命中时返回 empty）
+     */
+    private Optional<String> tryFaqMatch(String message) {
+        try {
+            return faqMatchEngine.match(message)
+                    .map(result -> result.getFaq().getAnswer());
+        } catch (Exception e) {
+            log.warn("FAQ 匹配异常，降级到 RAG: {}", e.getMessage());
+            return Optional.empty();
+        }
+    }
+
     // AI 恋爱知识库问答功能
     @Resource
     RewriteQueryRewriter rewriteQueryRewriter;
@@ -226,6 +250,13 @@ public class AssistantApp {
     }
 
     public String doChatWithRagStrategy(String message, String chatId, String strategy, List<Long> categoryIds, String systemPrompt) {
+        // FAQ 优先匹配：三级匹配（精确→关键词→语义）命中则直接返回标准答案
+        Optional<String> faqAnswer = tryFaqMatch(message);
+        if (faqAnswer.isPresent()) {
+            log.info("FAQ 命中，直接返回标准答案: chatId={}", chatId);
+            return faqAnswer.get();
+        }
+
         // 对于 MULTI_QUERY 策略，需要使用特殊的处理方式
         if ("MULTI_QUERY".equalsIgnoreCase(strategy)) {
             return doChatWithMultiQueryRag(message, chatId, categoryIds, systemPrompt);
@@ -282,6 +313,13 @@ public class AssistantApp {
      */
     public Flux<String> doChatWithRagStrategyByStream(String message, String chatId, String strategy,
                                                       List<Long> categoryIds, String systemPrompt) {
+        // FAQ 优先匹配：命中则直接以流式形式返回标准答案
+        Optional<String> faqAnswer = tryFaqMatch(message);
+        if (faqAnswer.isPresent()) {
+            log.info("FAQ 命中（流式），直接返回标准答案: chatId={}", chatId);
+            return Flux.just(faqAnswer.get());
+        }
+
         // 对于 MULTI_QUERY 策略，需要先手动检索合并再流式生成
         if ("MULTI_QUERY".equalsIgnoreCase(strategy)) {
             return doChatWithMultiQueryRagByStream(message, chatId, categoryIds, systemPrompt);

src/main/java/com/wok/supportbot/auth/AuthController.java

@@ -0,0 +1,162 @@
+package com.wok.supportbot.auth;
+
+import com.wok.supportbot.entity.SysRole;
+import com.wok.supportbot.entity.SysUser;
+import com.wok.supportbot.security.JwtTokenProvider;
+import com.wok.supportbot.service.SysUserService;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.http.ResponseEntity;
+import org.springframework.security.authentication.AuthenticationManager;
+import org.springframework.security.authentication.BadCredentialsException;
+import org.springframework.security.authentication.UsernamePasswordAuthenticationToken;
+import org.springframework.security.core.Authentication;
+import org.springframework.security.core.context.SecurityContextHolder;
+import org.springframework.web.bind.annotation.*;
+
+import java.util.LinkedHashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * 认证控制器
+ * 处理登录、Token 刷新、当前用户信息查询
+ */
+@Slf4j
+@RestController
+@RequestMapping("/auth")
+public class AuthController {
+
+    private final AuthenticationManager authenticationManager;
+    private final JwtTokenProvider jwtTokenProvider;
+    private final SysUserService sysUserService;
+
+    public AuthController(AuthenticationManager authenticationManager,
+                          JwtTokenProvider jwtTokenProvider,
+                          SysUserService sysUserService) {
+        this.authenticationManager = authenticationManager;
+        this.jwtTokenProvider = jwtTokenProvider;
+        this.sysUserService = sysUserService;
+    }
+
+    /**
+     * 用户登录
+     */
+    @PostMapping("/login")
+    public ResponseEntity<Map<String, Object>> login(@RequestBody Map<String, String> body) {
+        String username = body.get("username");
+        String password = body.get("password");
+        if (username == null || password == null) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false, "message", "用户名和密码不能为空"
+            ));
+        }
+
+        try {
+            Authentication auth = authenticationManager.authenticate(
+                    new UsernamePasswordAuthenticationToken(username, password)
+            );
+            SecurityContextHolder.getContext().setAuthentication(auth);
+
+            // 查询用户详情
+            SysUser user = sysUserService.getUserByUsername(username);
+            List<SysRole> roles = user.getRoles();
+            List<String> roleKeys = roles.stream().map(SysRole::getRoleKey).toList();
+
+            // 生成 Token
+            String accessToken = jwtTokenProvider.generateToken(username, roleKeys);
+            String refreshToken = jwtTokenProvider.generateRefreshToken(username);
+
+            // 更新最后登录时间
+            sysUserService.updateLastLoginTime(user.getId());
+
+            // 构建用户信息
+            Map<String, Object> userInfo = new LinkedHashMap<>();
+            userInfo.put("id", user.getId().toString());
+            userInfo.put("username", user.getUsername());
+            userInfo.put("nickname", user.getNickname());
+            userInfo.put("email", user.getEmail());
+            userInfo.put("roles", roleKeys);
+            userInfo.put("avatar", user.getAvatar());
+
+            log.info("用户登录成功: {}", username);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "data", Map.of(
+                            "accessToken", accessToken,
+                            "refreshToken", refreshToken,
+                            "user", userInfo
+                    )
+            ));
+        } catch (BadCredentialsException e) {
+            return ResponseEntity.ok(Map.of(
+                    "success", false, "message", "用户名或密码错误"
+            ));
+        }
+    }
+
+    /**
+     * 刷新 Token
+     */
+    @PostMapping("/refresh")
+    public ResponseEntity<Map<String, Object>> refresh(@RequestBody Map<String, String> body) {
+        String refreshToken = body.get("refreshToken");
+        if (refreshToken == null || !jwtTokenProvider.validateToken(refreshToken)) {
+            return ResponseEntity.ok(Map.of(
+                    "success", false, "message", "刷新令牌无效或已过期"
+            ));
+        }
+
+        String username = jwtTokenProvider.getUsernameFromToken(refreshToken);
+        SysUser user = sysUserService.getUserByUsername(username);
+        if (user == null || Boolean.FALSE.equals(user.getEnabled())) {
+            return ResponseEntity.ok(Map.of(
+                    "success", false, "message", "用户不存在或已被禁用"
+            ));
+        }
+
+        List<String> roleKeys = user.getRoles().stream().map(SysRole::getRoleKey).toList();
+        String newAccessToken = jwtTokenProvider.generateToken(username, roleKeys);
+        String newRefreshToken = jwtTokenProvider.generateRefreshToken(username);
+
+        return ResponseEntity.ok(Map.of(
+                "success", true,
+                "data", Map.of(
+                        "accessToken", newAccessToken,
+                        "refreshToken", newRefreshToken
+                )
+        ));
+    }
+
+    /**
+     * 获取当前登录用户信息
+     */
+    @GetMapping("/me")
+    public ResponseEntity<Map<String, Object>> me() {
+        Authentication auth = SecurityContextHolder.getContext().getAuthentication();
+        if (auth == null || !auth.isAuthenticated() || "anonymousUser".equals(auth.getPrincipal())) {
+            return ResponseEntity.status(401).body(Map.of(
+                    "success", false, "message", "未登录"
+            ));
+        }
+
+        String username = auth.getName();
+        SysUser user = sysUserService.getUserByUsername(username);
+        if (user == null) {
+            return ResponseEntity.status(401).body(Map.of(
+                    "success", false, "message", "用户不存在"
+            ));
+        }
+
+        List<String> roleKeys = user.getRoles().stream().map(SysRole::getRoleKey).toList();
+
+        Map<String, Object> userInfo = new LinkedHashMap<>();
+        userInfo.put("id", user.getId().toString());
+        userInfo.put("username", user.getUsername());
+        userInfo.put("nickname", user.getNickname());
+        userInfo.put("email", user.getEmail());
+        userInfo.put("roles", roleKeys);
+        userInfo.put("avatar", user.getAvatar());
+
+        return ResponseEntity.ok(Map.of("success", true, "data", userInfo));
+    }
+}

src/main/java/com/wok/supportbot/config/DatabaseInitConfig.java

@@ -5,6 +5,7 @@ import lombok.extern.slf4j.Slf4j;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.beans.factory.annotation.Value;
 import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.security.crypto.password.PasswordEncoder;
 import org.springframework.stereotype.Component;
 
 /**
@@ -18,6 +19,9 @@ public class DatabaseInitConfig {
     @Autowired
     private JdbcTemplate jdbcTemplate;
 
+    @Autowired(required = false)
+    private PasswordEncoder passwordEncoder;
+
     @Value("${knowledge.vector.dimension:1024}")
     private int vectorDimension;
 
@@ -101,12 +105,60 @@ public class DatabaseInitConfig {
             if (!checkTableExists("knowledge_faq")) {
                 log.info("创建 FAQ 知识库表 knowledge_faq");
                 createKnowledgeFaqTable();
+            } else {
+                // 自动添加 category_id 列（引用文档管理分类）
+                addFaqCategoryIdColumn();
             }
             if (!checkTableExists("faq_embedding")) {
                 log.info("创建 FAQ 向量索引表 faq_embedding");
                 createFaqEmbeddingTable();
             }
 
+            // ==================== P1 阶段新增表 ====================
+
+            // P1-001: 用户认证与多用户管理
+            if (!checkTableExists("sys_user")) {
+                log.info("创建系统用户表 sys_user");
+                createSysUserTable();
+            }
+            if (!checkTableExists("sys_role")) {
+                log.info("创建系统角色表 sys_role");
+                createSysRoleTable();
+            }
+            if (!checkTableExists("sys_permission")) {
+                log.info("创建系统权限表 sys_permission");
+                createSysPermissionTable();
+            }
+            if (!checkTableExists("sys_user_role")) {
+                log.info("创建用户角色关联表 sys_user_role");
+                createSysUserRoleTable();
+            }
+            // chat_message 增加 user_id 列（数据隔离）
+            addChatMessageUserIdColumn();
+            // 同步默认角色和管理员账号
+            syncDefaultSysRoles();
+            syncDefaultAdminUser();
+
+            // P1-002: 运营数据分析看板
+            if (!checkTableExists("rag_hit_log")) {
+                log.info("创建 RAG 命中记录表 rag_hit_log");
+                createRagHitLogTable();
+            }
+            if (!checkTableExists("dashboard_snapshot")) {
+                log.info("创建看板快照表 dashboard_snapshot");
+                createDashboardSnapshotTable();
+            }
+
+            // P1-003: API 开放平台
+            if (!checkTableExists("api_key")) {
+                log.info("创建 API Key 表 api_key");
+                createApiKeyTable();
+            }
+            if (!checkTableExists("webhook_config")) {
+                log.info("创建 Webhook 配置表 webhook_config");
+                createWebhookConfigTable();
+            }
+
             // P0-001: 混合检索 - 为 vector_store 添加全文检索列
             initVectorStoreFullTextSearch();
 
@@ -457,6 +509,7 @@ public class DatabaseInitConfig {
                 answer              TEXT            NOT NULL,
                 similar_questions   TEXT            DEFAULT '[]' NOT NULL,
                 category            VARCHAR(128),
+                category_id         BIGINT,
                 status              VARCHAR(20)     NOT NULL DEFAULT 'ENABLED',
                 priority            INTEGER         NOT NULL DEFAULT 0,
                 hit_count           BIGINT          NOT NULL DEFAULT 0,
@@ -469,6 +522,7 @@ public class DatabaseInitConfig {
         jdbcTemplate.execute(sql);
         jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_faq_status ON knowledge_faq (status) WHERE is_delete = false");
         jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_faq_category ON knowledge_faq (category)");
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_faq_category_id ON knowledge_faq (category_id)");
         jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_faq_priority ON knowledge_faq (priority DESC)");
     }
 
@@ -486,6 +540,23 @@ public class DatabaseInitConfig {
         jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_faq_emb_faq_id ON faq_embedding (faq_id)");
     }
 
+    /**
+     * 为已存在的 knowledge_faq 表添加 category_id 列（引用文档管理分类表 knowledge_category）
+     */
+    private void addFaqCategoryIdColumn() {
+        try {
+            String checkSql = "SELECT COUNT(*) FROM information_schema.columns WHERE table_name = 'knowledge_faq' AND column_name = 'category_id'";
+            Integer count = jdbcTemplate.queryForObject(checkSql, Integer.class);
+            if (count != null && count == 0) {
+                log.info("添加 knowledge_faq.category_id 列");
+                jdbcTemplate.execute("ALTER TABLE knowledge_faq ADD COLUMN category_id BIGINT");
+                jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_faq_category_id ON knowledge_faq (category_id)");
+            }
+        } catch (Exception e) {
+            log.warn("添加 knowledge_faq.category_id 列时出错", e);
+        }
+    }
+
     // ==================== P0-001: 混合检索 - 全文检索 ====================
 
     /**
@@ -542,6 +613,235 @@ public class DatabaseInitConfig {
         }
     }
 
+    // ==================== P1-001: 用户认证与多用户管理 ====================
+
+    private void createSysUserTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS sys_user (
+                id              BIGSERIAL       PRIMARY KEY,
+                username        VARCHAR(64)     NOT NULL UNIQUE,
+                password        VARCHAR(256)    NOT NULL,
+                nickname        VARCHAR(100),
+                email           VARCHAR(128),
+                phone           VARCHAR(20),
+                avatar          VARCHAR(512),
+                enabled         BOOLEAN         DEFAULT TRUE  NOT NULL,
+                last_login_time TIMESTAMP,
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                update_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                is_delete       BOOLEAN         DEFAULT FALSE NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_sys_user_username ON sys_user (username) WHERE is_delete = false");
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_sys_user_enabled ON sys_user (enabled) WHERE is_delete = false");
+    }
+
+    private void createSysRoleTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS sys_role (
+                id              BIGSERIAL       PRIMARY KEY,
+                role_key        VARCHAR(64)     NOT NULL UNIQUE,
+                name            VARCHAR(100)    NOT NULL,
+                description     TEXT,
+                enabled         BOOLEAN         DEFAULT TRUE  NOT NULL,
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                update_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                is_delete       BOOLEAN         DEFAULT FALSE NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+    }
+
+    private void createSysPermissionTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS sys_permission (
+                id              BIGSERIAL       PRIMARY KEY,
+                permission_key  VARCHAR(128)    NOT NULL UNIQUE,
+                name            VARCHAR(100)    NOT NULL,
+                description     TEXT,
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                is_delete       BOOLEAN         DEFAULT FALSE NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+    }
+
+    private void createSysUserRoleTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS sys_user_role (
+                id              BIGSERIAL       PRIMARY KEY,
+                user_id         BIGINT          NOT NULL,
+                role_id         BIGINT          NOT NULL,
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                UNIQUE (user_id, role_id)
+            )
+            """;
+        jdbcTemplate.execute(sql);
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_sys_user_role_user ON sys_user_role (user_id)");
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_sys_user_role_role ON sys_user_role (role_id)");
+    }
+
+    /**
+     * chat_message 表增加 user_id 列（数据隔离迁移，幂等）
+     */
+    private void addChatMessageUserIdColumn() {
+        try {
+            String checkSql = "SELECT COUNT(*) FROM information_schema.columns WHERE table_name = 'chat_message' AND column_name = 'user_id'";
+            Integer count = jdbcTemplate.queryForObject(checkSql, Integer.class);
+            if (count != null && count == 0) {
+                log.info("添加 chat_message.user_id 列");
+                jdbcTemplate.execute("ALTER TABLE chat_message ADD COLUMN user_id BIGINT");
+                jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_chat_message_user_id ON chat_message (user_id)");
+            }
+        } catch (Exception e) {
+            log.warn("添加 user_id 列时出错", e);
+        }
+    }
+
+    /**
+     * 同步默认系统角色（admin/kb_operator/cs_agent/viewer）
+     */
+    private void syncDefaultSysRoles() {
+        upsertSysRole("admin", "超级管理员", "系统最高权限，可管理所有功能");
+        upsertSysRole("kb_operator", "知识库运营", "管理知识库文档、分类、FAQ 等");
+        upsertSysRole("cs_agent", "客服人员", "处理对话、查看反馈等客服操作");
+        upsertSysRole("viewer", "只读查看者", "仅查看数据，不可修改");
+    }
+
+    private void upsertSysRole(String roleKey, String name, String description) {
+        jdbcTemplate.update("""
+            INSERT INTO sys_role (role_key, name, description)
+            VALUES (?, ?, ?)
+            ON CONFLICT (role_key)
+            DO UPDATE SET name = EXCLUDED.name,
+                          description = EXCLUDED.description,
+                          enabled = true,
+                          is_delete = false,
+                          update_time = CURRENT_TIMESTAMP
+            """, roleKey, name, description);
+    }
+
+    /**
+     * 同步默认管理员账号（admin / admin123）
+     */
+    private void syncDefaultAdminUser() {
+        // 检查是否已有 admin 用户
+        Long count = jdbcTemplate.queryForObject(
+                "SELECT COUNT(*) FROM sys_user WHERE username = 'admin' AND is_delete = false",
+                Long.class
+        );
+        if (count != null && count > 0) return;
+
+        log.info("创建默认管理员账号 admin");
+        // 使用 PasswordEncoder 加密密码（如果可用），否则使用预计算的 BCrypt 哈希
+        String encodedPassword = (passwordEncoder != null)
+                ? passwordEncoder.encode("admin123")
+                : "$2a$10$EqKcp1WFKVQIShMPC7B3kuznX9gAZMsVnSNjN0ABNuHVBCpzqABKm";
+        jdbcTemplate.update("""
+            INSERT INTO sys_user (username, password, nickname, enabled)
+            VALUES ('admin', ?, '超级管理员', true)
+            """, encodedPassword);
+
+        // 分配 admin 角色
+        jdbcTemplate.update("""
+            INSERT INTO sys_user_role (user_id, role_id)
+            SELECT u.id, r.id FROM sys_user u, sys_role r
+            WHERE u.username = 'admin' AND r.role_key = 'admin'
+            ON CONFLICT DO NOTHING
+            """);
+    }
+
+    // ==================== P1-002: 运营数据分析看板 ====================
+
+    private void createRagHitLogTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS rag_hit_log (
+                id              BIGSERIAL       PRIMARY KEY,
+                conversation_id VARCHAR(64),
+                user_query      TEXT            NOT NULL,
+                document_id     BIGINT,
+                document_title  VARCHAR(500),
+                chunk_id        VARCHAR(128),
+                score           DOUBLE PRECISION,
+                search_mode     VARCHAR(20),
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_rag_hit_log_created ON rag_hit_log (create_time DESC)");
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_rag_hit_log_document ON rag_hit_log (document_id)");
+    }
+
+    private void createDashboardSnapshotTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS dashboard_snapshot (
+                id                  BIGSERIAL       PRIMARY KEY,
+                snapshot_date       DATE            NOT NULL UNIQUE,
+                conversation_count  INTEGER         DEFAULT 0 NOT NULL,
+                message_count       INTEGER         DEFAULT 0 NOT NULL,
+                satisfaction_rate   DOUBLE PRECISION DEFAULT 0,
+                thumbs_up_count     INTEGER         DEFAULT 0 NOT NULL,
+                thumbs_down_count   INTEGER         DEFAULT 0 NOT NULL,
+                rag_hit_count       INTEGER         DEFAULT 0 NOT NULL,
+                rag_miss_count      INTEGER         DEFAULT 0 NOT NULL,
+                avg_response_time   DOUBLE PRECISION DEFAULT 0,
+                top_questions       JSONB           DEFAULT '[]' NOT NULL,
+                top_hit_documents   JSONB           DEFAULT '[]' NOT NULL,
+                miss_questions      JSONB           DEFAULT '[]' NOT NULL,
+                create_time         TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                update_time         TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_snapshot_date ON dashboard_snapshot (snapshot_date DESC)");
+    }
+
+    // ==================== P1-003: API 开放平台 ====================
+
+    private void createApiKeyTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS api_key (
+                id              BIGSERIAL       PRIMARY KEY,
+                key_value       VARCHAR(128)    NOT NULL UNIQUE,
+                name            VARCHAR(100)    NOT NULL,
+                description     TEXT,
+                user_id         BIGINT,
+                rate_limit      INTEGER         DEFAULT 60 NOT NULL,
+                max_calls       BIGINT,
+                current_calls   BIGINT          DEFAULT 0 NOT NULL,
+                expire_time     TIMESTAMP,
+                enabled         BOOLEAN         DEFAULT TRUE NOT NULL,
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                update_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                is_delete       BOOLEAN         DEFAULT FALSE NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_api_key_user ON api_key (user_id)");
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_api_key_enabled ON api_key (enabled) WHERE is_delete = false");
+    }
+
+    private void createWebhookConfigTable() {
+        String sql = """
+            CREATE TABLE IF NOT EXISTS webhook_config (
+                id              BIGSERIAL       PRIMARY KEY,
+                user_id         BIGINT,
+                name            VARCHAR(100)    NOT NULL,
+                url             VARCHAR(512)    NOT NULL,
+                events          JSONB           DEFAULT '[]' NOT NULL,
+                enabled         BOOLEAN         DEFAULT TRUE NOT NULL,
+                secret          VARCHAR(128),
+                create_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                update_time     TIMESTAMP       DEFAULT CURRENT_TIMESTAMP NOT NULL,
+                is_delete       BOOLEAN         DEFAULT FALSE NOT NULL
+            )
+            """;
+        jdbcTemplate.execute(sql);
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_webhook_user ON webhook_config (user_id)");
+        jdbcTemplate.execute("CREATE INDEX IF NOT EXISTS idx_webhook_enabled ON webhook_config (enabled) WHERE is_delete = false");
+    }
+
     /**
      * 为所有自动创建的表添加注释（COMMENT ON）。
      * 所有语句均为幂等操作，可安全重复执行。
@@ -669,7 +969,8 @@ public class DatabaseInitConfig {
             executeComment("COLUMN knowledge_faq.question", "标准问题");
             executeComment("COLUMN knowledge_faq.answer", "标准答案");
             executeComment("COLUMN knowledge_faq.similar_questions", "相似问题列表（JSON 字符串数组）");
-            executeComment("COLUMN knowledge_faq.category", "FAQ 分类");
+            executeComment("COLUMN knowledge_faq.category", "FAQ 分类（已废弃，改用 category_id）");
+            executeComment("COLUMN knowledge_faq.category_id", "分类 ID（引用 knowledge_category.id）");
             executeComment("COLUMN knowledge_faq.status", "状态: ENABLED(启用) / DISABLED(禁用)");
             executeComment("COLUMN knowledge_faq.priority", "优先级（数值越大越优先匹配）");
             executeComment("COLUMN knowledge_faq.hit_count", "命中次数统计");
@@ -686,6 +987,53 @@ public class DatabaseInitConfig {
             executeComment("COLUMN faq_embedding.model_name", "使用的 Embedding 模型名称");
             executeComment("COLUMN faq_embedding.create_time", "创建时间");
 
+            // ===== sys_user =====
+            executeComment("TABLE sys_user", "系统用户表（管理后台登录用户）");
+            executeComment("COLUMN sys_user.id", "主键（雪花算法生成）");
+            executeComment("COLUMN sys_user.username", "用户名（唯一）");
+            executeComment("COLUMN sys_user.password", "密码（BCrypt 加密）");
+            executeComment("COLUMN sys_user.nickname", "昵称");
+            executeComment("COLUMN sys_user.email", "邮箱");
+            executeComment("COLUMN sys_user.phone", "手机号");
+            executeComment("COLUMN sys_user.avatar", "头像URL");
+            executeComment("COLUMN sys_user.enabled", "是否启用");
+            executeComment("COLUMN sys_user.last_login_time", "最后登录时间");
+            executeComment("COLUMN sys_user.create_time", "创建时间");
+            executeComment("COLUMN sys_user.update_time", "更新时间");
+            executeComment("COLUMN sys_user.is_delete", "逻辑删除");
+
+            // ===== sys_role =====
+            executeComment("TABLE sys_role", "系统角色表（RBAC 角色定义）");
+            executeComment("COLUMN sys_role.id", "主键");
+            executeComment("COLUMN sys_role.role_key", "角色标识符（唯一）");
+            executeComment("COLUMN sys_role.name", "角色名称");
+            executeComment("COLUMN sys_role.description", "角色描述");
+            executeComment("COLUMN sys_role.enabled", "是否启用");
+            executeComment("COLUMN sys_role.create_time", "创建时间");
+            executeComment("COLUMN sys_role.update_time", "更新时间");
+            executeComment("COLUMN sys_role.is_delete", "逻辑删除");
+
+            // ===== sys_permission =====
+            executeComment("TABLE sys_permission", "系统权限表（细粒度权限定义）");
+
+            // ===== sys_user_role =====
+            executeComment("TABLE sys_user_role", "用户-角色关联表（多对多）");
+
+            // ===== rag_hit_log =====
+            executeComment("TABLE rag_hit_log", "RAG 命中记录表（记录每次知识库检索的命中/未命中情况）");
+
+            // ===== dashboard_snapshot =====
+            executeComment("TABLE dashboard_snapshot", "运营看板每日汇总快照");
+
+            // ===== api_key =====
+            executeComment("TABLE api_key", "API Key 表（开放平台认证令牌）");
+
+            // ===== webhook_config =====
+            executeComment("TABLE webhook_config", "Webhook 配置表（事件推送订阅）");
+
+            // ===== chat_message.user_id =====
+            executeComment("COLUMN chat_message.user_id", "所属系统用户ID（数据隔离，SDK调用时为null）");
+
             log.info("数据库表注释已应用");
         } catch (Exception e) {
             log.warn("应用数据库表注释时出错", e);

src/main/java/com/wok/supportbot/controller/AiModelConfigController.java

@@ -7,6 +7,7 @@ import com.wok.supportbot.entity.AiModelConfig;
 import com.wok.supportbot.service.AiModelConfigService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.*;
 
 import java.util.Map;
@@ -41,6 +42,7 @@ public class AiModelConfigController {
      * @return 分页配置列表
      */
     @GetMapping("/model-config/list")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> listConfigs(
             @RequestParam(defaultValue = "1") int page,
             @RequestParam(defaultValue = "10") int size,
@@ -72,6 +74,7 @@ public class AiModelConfigController {
      * @return 配置详情
      */
     @GetMapping("/model-config/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> getConfigDetail(@PathVariable("id") Long id) {
         try {
             AiModelConfig config = aiModelConfigService.getConfigDetail(id);
@@ -102,6 +105,7 @@ public class AiModelConfigController {
      * @return 活跃配置
      */
     @GetMapping("/model-config/active/{appType}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> getActiveConfig(@PathVariable("appType") String appType) {
         try {
             AiModelConfig config = aiModelConfigService.getActiveConfig(appType);
@@ -132,6 +136,7 @@ public class AiModelConfigController {
      * @return 创建结果
      */
     @PostMapping("/model-config")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> createConfig(@RequestBody AiModelConfig config) {
         try {
             // 参数校验
@@ -185,6 +190,7 @@ public class AiModelConfigController {
      * @return 更新结果
      */
     @PutMapping("/model-config/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> updateConfig(
             @PathVariable("id") Long id,
             @RequestBody AiModelConfig config) {
@@ -218,6 +224,7 @@ public class AiModelConfigController {
      * @return 激活结果
      */
     @PutMapping("/model-config/{id}/activate")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> activateConfig(@PathVariable("id") Long id) {
         try {
             aiModelConfigService.activateConfig(id);
@@ -248,6 +255,7 @@ public class AiModelConfigController {
      * @return 删除结果
      */
     @DeleteMapping("/model-config/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> deleteConfig(@PathVariable("id") Long id) {
         try {
             aiModelConfigService.deleteConfig(id);

src/main/java/com/wok/supportbot/controller/ApiKeyController.java

@@ -0,0 +1,183 @@
+package com.wok.supportbot.controller;
+
+import com.wok.supportbot.entity.ApiKey;
+import com.wok.supportbot.service.ApiKeyService;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.web.bind.annotation.*;
+
+import java.util.Date;
+import java.util.Map;
+
+/**
+ * API Key 管理接口
+ * 提供 API Key 的创建、吊销、启用、删除、分页查询等操作。
+ */
+@Slf4j
+@RestController
+@RequestMapping("/api-key")
+public class ApiKeyController {
+
+    @Autowired
+    private ApiKeyService apiKeyService;
+
+    /**
+     * 分页查询 API Key 列表
+     */
+    @GetMapping("/list")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> list(
+            @RequestParam(defaultValue = "1") int page,
+            @RequestParam(defaultValue = "20") int size) {
+        try {
+            Map<String, Object> result = apiKeyService.listKeys(page, size);
+
+            Map<String, Object> data = new java.util.HashMap<>();
+            data.put("success", true);
+            data.put("data", result.get("records"));
+            data.put("total", result.get("total"));
+            data.put("page", result.get("page"));
+            data.put("size", result.get("size"));
+            data.put("pages", result.get("pages"));
+            return ResponseEntity.ok(data);
+        } catch (Exception e) {
+            log.error("查询 API Key 列表失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "查询失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 创建 API Key
+     *
+     * @param body 请求体，包含 name, description, rateLimit, maxCalls, expireTime
+     */
+    @PostMapping
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> create(@RequestBody Map<String, Object> body) {
+        try {
+            String name = (String) body.get("name");
+            if (name == null || name.isBlank()) {
+                return ResponseEntity.badRequest().body(Map.of(
+                        "success", false,
+                        "message", "名称不能为空"
+                ));
+            }
+
+            String description = (String) body.getOrDefault("description", "");
+            Integer rateLimit = body.containsKey("rateLimit") && body.get("rateLimit") != null
+                    ? ((Number) body.get("rateLimit")).intValue() : null;
+            Long maxCalls = body.containsKey("maxCalls") && body.get("maxCalls") != null
+                    ? ((Number) body.get("maxCalls")).longValue() : null;
+
+            Date expireTime = null;
+            if (body.get("expireTime") != null) {
+                if (body.get("expireTime") instanceof Number num) {
+                    expireTime = new Date(num.longValue());
+                } else if (body.get("expireTime") instanceof String str && !str.isBlank()) {
+                    expireTime = new java.text.SimpleDateFormat("yyyy-MM-dd'T'HH:mm").parse(str);
+                }
+            }
+
+            ApiKey apiKey = apiKeyService.generateKey(null, name, description, rateLimit, maxCalls, expireTime);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "创建成功",
+                    "data", apiKey
+            ));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false,
+                    "message", e.getMessage()
+            ));
+        } catch (Exception e) {
+            log.error("创建 API Key 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "创建失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 吊销 API Key
+     */
+    @PutMapping("/{id}/revoke")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> revoke(@PathVariable Long id) {
+        try {
+            apiKeyService.revokeKey(id);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "已吊销"
+            ));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false,
+                    "message", e.getMessage()
+            ));
+        } catch (Exception e) {
+            log.error("吊销 API Key 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "吊销失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 启用 API Key
+     */
+    @PutMapping("/{id}/enable")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> enable(@PathVariable Long id) {
+        try {
+            apiKeyService.enableKey(id);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "已启用"
+            ));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false,
+                    "message", e.getMessage()
+            ));
+        } catch (Exception e) {
+            log.error("启用 API Key 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "启用失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 删除 API Key
+     */
+    @DeleteMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> delete(@PathVariable Long id) {
+        try {
+            apiKeyService.deleteKey(id);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "删除成功"
+            ));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false,
+                    "message", e.getMessage()
+            ));
+        } catch (Exception e) {
+            log.error("删除 API Key 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "删除失败：" + e.getMessage()
+            ));
+        }
+    }
+}

src/main/java/com/wok/supportbot/controller/ConversationController.java

@@ -1,9 +1,13 @@
 package com.wok.supportbot.controller;
 
 import com.wok.supportbot.service.ConversationService;
+import com.wok.supportbot.service.SysUserService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.MediaType;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.security.core.Authentication;
+import org.springframework.security.core.context.SecurityContextHolder;
 import org.springframework.web.bind.annotation.*;
 
 import java.util.List;
@@ -19,6 +23,9 @@ public class ConversationController {
     @Autowired
     private ConversationService conversationService;
 
+    @Autowired(required = false)
+    private SysUserService sysUserService;
+
     // ==================== 会话列表 ====================
 
     /**
@@ -30,6 +37,7 @@ public class ConversationController {
      * @return 分页会话列表
      */
     @GetMapping("/conversation/list")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer','kb_operator')")
     public ResponseEntity<Map<String, Object>> listConversations(
             @RequestParam(defaultValue = "1") int page,
             @RequestParam(defaultValue = "10") int size,
@@ -37,7 +45,9 @@ public class ConversationController {
             @RequestParam(required = false) String accountId,
             @RequestParam(required = false) Long roleId) {
         try {
-            Map<String, Object> result = conversationService.listConversations(page, size, keyword, accountId, roleId);
+            // 获取当前登录用户ID（用于数据隔离，SDK调用时为null）
+            Long userId = getCurrentUserId();
+            Map<String, Object> result = conversationService.listConversations(page, size, keyword, accountId, roleId, userId);
             Map<String, Object> data = new java.util.HashMap<>();
             data.put("success", true);
             data.put("data", result.get("records"));
@@ -64,6 +74,7 @@ public class ConversationController {
      * @return 逻辑删除的消息条数
      */
     @PostMapping("/conversation/{id}/truncate")
+    @PreAuthorize("hasAnyRole('admin','cs_agent')")
     public ResponseEntity<Map<String, Object>> truncateConversation(
             @PathVariable("id") String conversationId,
             @RequestBody Map<String, Object> body) {
@@ -90,6 +101,7 @@ public class ConversationController {
      * @return 会话详情
      */
     @GetMapping("/conversation/{id}")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer','kb_operator')")
     public ResponseEntity<Map<String, Object>> getConversationDetail(@PathVariable("id") String conversationId) {
         try {
             Map<String, Object> detail = conversationService.getConversationDetail(conversationId);
@@ -118,6 +130,7 @@ public class ConversationController {
      * @return 消息列表
      */
     @GetMapping("/conversation/{id}/messages")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer','kb_operator')")
     public ResponseEntity<Map<String, Object>> getConversationMessages(@PathVariable("id") String conversationId) {
         try {
             List<Map<String, Object>> messages = conversationService.getConversationMessages(conversationId);
@@ -143,6 +156,7 @@ public class ConversationController {
      * @return 删除结果
      */
     @DeleteMapping("/conversation/{id}")
+    @PreAuthorize("hasAnyRole('admin','cs_agent')")
     public ResponseEntity<Map<String, Object>> deleteConversation(@PathVariable("id") String conversationId) {
         try {
             int count = conversationService.deleteConversation(conversationId);
@@ -168,6 +182,7 @@ public class ConversationController {
      * @return 格式化后的会话文本
      */
     @GetMapping(value = "/conversation/{id}/export", produces = MediaType.TEXT_PLAIN_VALUE + ";charset=UTF-8")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer','kb_operator')")
     public ResponseEntity<String> exportConversation(@PathVariable("id") String conversationId) {
         try {
             String content = conversationService.exportConversation(conversationId);
@@ -187,6 +202,7 @@ public class ConversationController {
      * @return 统计信息
      */
     @GetMapping("/conversation/stats")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer','kb_operator')")
     public ResponseEntity<Map<String, Object>> getConversationStats() {
         try {
             Map<String, Object> stats = conversationService.getConversationStats();
@@ -202,4 +218,22 @@ public class ConversationController {
         }
     }
 
+    /**
+     * 从 SecurityContext 获取当前登录用户的系统用户ID
+     * 未登录时返回 null（SDK 调用场景）
+     */
+    private Long getCurrentUserId() {
+        try {
+            Authentication auth = SecurityContextHolder.getContext().getAuthentication();
+            if (auth != null && auth.isAuthenticated() && !"anonymousUser".equals(auth.getPrincipal())) {
+                String username = auth.getName();
+                if (sysUserService != null && username != null) {
+                    var user = sysUserService.getUserByUsername(username);
+                    if (user != null) return user.getId();
+                }
+            }
+        } catch (Exception ignored) {}
+        return null;
+    }
+
 }

src/main/java/com/wok/supportbot/controller/CustomerAccountController.java

@@ -3,6 +3,7 @@ package com.wok.supportbot.controller;
 import com.wok.supportbot.service.CustomerAccountService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.DeleteMapping;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
@@ -20,6 +21,7 @@ public class CustomerAccountController {
     private CustomerAccountService customerAccountService;
 
     @GetMapping("/account/list")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> listAccounts() {
         return ResponseEntity.ok(Map.of(
                 "success", true,
@@ -28,6 +30,7 @@ public class CustomerAccountController {
     }
 
     @GetMapping("/account/all")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> listAllAccounts() {
         return ResponseEntity.ok(Map.of(
                 "success", true,
@@ -36,6 +39,7 @@ public class CustomerAccountController {
     }
 
     @PostMapping("/account")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> createAccount(@RequestBody Map<String, Object> body) {
         try {
             customerAccountService.createAccount(
@@ -48,6 +52,7 @@ public class CustomerAccountController {
     }
 
     @PutMapping("/account/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> updateAccount(@PathVariable("id") Long accountId, @RequestBody Map<String, Object> body) {
         try {
             customerAccountService.updateAccount(accountId,
@@ -60,6 +65,7 @@ public class CustomerAccountController {
     }
 
     @DeleteMapping("/account/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> deleteAccount(@PathVariable("id") Long accountId) {
         try {
             customerAccountService.deleteAccount(accountId);

src/main/java/com/wok/supportbot/controller/CustomerServiceRoleController.java

@@ -3,6 +3,7 @@ package com.wok.supportbot.controller;
 import com.wok.supportbot.service.CustomerServiceRoleService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.DeleteMapping;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
@@ -22,6 +23,7 @@ public class CustomerServiceRoleController {
     private CustomerServiceRoleService customerServiceRoleService;
 
     @GetMapping("/role/list")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> listRoles() {
         return ResponseEntity.ok(Map.of(
                 "success", true,
@@ -33,6 +35,7 @@ public class CustomerServiceRoleController {
      * 管理用：列出全部角色（含已停用）。
      */
     @GetMapping("/role/all")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> listAllRoles() {
         return ResponseEntity.ok(Map.of(
                 "success", true,
@@ -41,6 +44,7 @@ public class CustomerServiceRoleController {
     }
 
     @PostMapping("/role")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> createRole(@RequestBody Map<String, Object> body) {
         try {
             customerServiceRoleService.createRole(
@@ -53,6 +57,7 @@ public class CustomerServiceRoleController {
     }
 
     @PutMapping("/role/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> updateRole(@PathVariable("id") Long roleId, @RequestBody Map<String, Object> body) {
         try {
             customerServiceRoleService.updateRole(roleId,
@@ -65,6 +70,7 @@ public class CustomerServiceRoleController {
     }
 
     @DeleteMapping("/role/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> deleteRole(@PathVariable("id") Long roleId) {
         try {
             customerServiceRoleService.deleteRole(roleId);
@@ -75,6 +81,7 @@ public class CustomerServiceRoleController {
     }
 
     @PutMapping("/role/{id}/categories")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> updateRoleCategories(
             @PathVariable("id") Long roleId,
             @RequestBody Map<String, Object> body) {

src/main/java/com/wok/supportbot/controller/DashboardController.java

@@ -0,0 +1,101 @@
+package com.wok.supportbot.controller;
+
+import com.wok.supportbot.entity.DashboardSnapshot;
+import com.wok.supportbot.service.DashboardService;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.web.bind.annotation.*;
+
+import java.util.List;
+import java.util.Map;
+
+/**
+ * 运营看板控制器
+ * 提供运营指标查询、趋势分析、知识库分析等 API
+ */
+@RestController
+@RequestMapping("/dashboard")
+public class DashboardController {
+
+    @Autowired
+    private DashboardService dashboardService;
+
+    /**
+     * 获取今日实时概览指标
+     * 包含对话数、满意率、RAG命中率、平均响应时间等
+     */
+    @GetMapping("/overview")
+    @PreAuthorize("hasAnyRole('admin','kb_operator','cs_agent','viewer')")
+    public ResponseEntity<Map<String, Object>> getOverview() {
+        try {
+            Map<String, Object> data = dashboardService.getOverview();
+            return ResponseEntity.ok(Map.of("success", true, "data", data));
+        } catch (Exception e) {
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "查询概览数据失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 获取最近 N 天的趋势数据
+     *
+     * @param days 天数，默认 7
+     */
+    @GetMapping("/trend")
+    @PreAuthorize("hasAnyRole('admin','kb_operator','cs_agent','viewer')")
+    public ResponseEntity<Map<String, Object>> getTrend(
+            @RequestParam(defaultValue = "7") int days) {
+        try {
+            List<DashboardSnapshot> data = dashboardService.getTrend(days);
+            return ResponseEntity.ok(Map.of("success", true, "data", data));
+        } catch (Exception e) {
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "查询趋势数据失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 获取知识库分析数据
+     * 包含命中文档 TOP-10 和未命中问题列表
+     */
+    @GetMapping("/knowledge-analysis")
+    @PreAuthorize("hasAnyRole('admin','kb_operator','cs_agent','viewer')")
+    public ResponseEntity<Map<String, Object>> getKnowledgeAnalysis() {
+        try {
+            Map<String, Object> data = dashboardService.getKnowledgeAnalysis();
+            return ResponseEntity.ok(Map.of("success", true, "data", data));
+        } catch (Exception e) {
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "查询知识库分析失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 获取自定义时间范围的快照数据
+     *
+     * @param startDate 开始日期（yyyy-MM-dd）
+     * @param endDate   结束日期（yyyy-MM-dd）
+     */
+    @GetMapping("/custom")
+    @PreAuthorize("hasAnyRole('admin','kb_operator','cs_agent','viewer')")
+    public ResponseEntity<Map<String, Object>> getCustomRange(
+            @RequestParam String startDate,
+            @RequestParam String endDate) {
+        try {
+            List<DashboardSnapshot> data = dashboardService.getCustomRange(startDate, endDate);
+            return ResponseEntity.ok(Map.of("success", true, "data", data));
+        } catch (Exception e) {
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "查询自定义范围数据失败：" + e.getMessage()
+            ));
+        }
+    }
+}

src/main/java/com/wok/supportbot/controller/DocumentController.java

@@ -7,6 +7,7 @@ import com.wok.supportbot.entity.SearchResult;
 import com.wok.supportbot.service.DocumentService;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.*;
 import org.springframework.web.multipart.MultipartFile;
 
@@ -74,6 +75,7 @@ public class DocumentController {
      * @return 上传结果
      */
     @PostMapping("/upload/file")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> uploadFile(
             @RequestParam("file") MultipartFile file,
             @RequestParam(required = false) String title,
@@ -105,6 +107,7 @@ public class DocumentController {
      * @return 上传结果
      */
     @PostMapping("/upload/string")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> uploadString(
             @RequestBody String content,
             @RequestParam String title,
@@ -129,6 +132,7 @@ public class DocumentController {
      * 上传 Markdown 文件
      */
     @PostMapping("/upload/markdown")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> uploadMarkdown(
             @RequestParam("file") MultipartFile file,
             @RequestParam(required = false) String title,
@@ -154,6 +158,7 @@ public class DocumentController {
      * 上传 JSON 文件（基本方式）
      */
     @PostMapping("/upload/json/basic")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> uploadJsonBasic(
             @RequestParam("file") MultipartFile file,
             @RequestParam(required = false) String title,
@@ -179,6 +184,7 @@ public class DocumentController {
      * 上传 JSON 文件（按字段提取）
      */
     @PostMapping("/upload/json/fields")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> uploadJsonWithFields(
             @RequestParam("file") MultipartFile file,
             @RequestParam("fields") List<String> fields,
@@ -206,6 +212,7 @@ public class DocumentController {
      * 上传 JSON 文件（按指针拆分）
      */
     @PostMapping("/upload/json/pointer")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> uploadJsonWithPointer(
             @RequestParam("file") MultipartFile file,
             @RequestParam("pointer") String pointer,
@@ -241,6 +248,7 @@ public class DocumentController {
      * @return 分页文档列表
      */
     @GetMapping("/document/list")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> listDocuments(
             @RequestParam(defaultValue = "1") int page,
             @RequestParam(defaultValue = "10") int size,
@@ -268,6 +276,7 @@ public class DocumentController {
      * 获取文档详情
      */
     @GetMapping("/document/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> getDocumentDetail(@PathVariable Long id) {
         try {
             KnowledgeDocument doc = documentService.getDocumentDetail(id);
@@ -293,6 +302,7 @@ public class DocumentController {
      * 获取文档的所有分块
      */
     @GetMapping("/document/{id}/chunks")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> getDocumentChunks(@PathVariable Long id) {
         try {
             List<Map<String, Object>> chunks = documentService.getDocumentChunks(id);
@@ -313,6 +323,7 @@ public class DocumentController {
      * 删除文档（逻辑删除 + 级联删除向量）
      */
     @DeleteMapping("/document/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> deleteDocument(@PathVariable Long id) {
         try {
             int vectorCount = documentService.deleteDocument(id);
@@ -333,6 +344,7 @@ public class DocumentController {
      * 批量删除文档
      */
     @PostMapping("/document/batch/delete")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> batchDeleteDocuments(@RequestBody Map<String, Object> body) {
         try {
             List<Long> ids = extractIds(body);
@@ -361,6 +373,7 @@ public class DocumentController {
      * 批量重新处理文档
      */
     @PostMapping("/document/batch/reprocess")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> batchReprocessDocuments(@RequestBody Map<String, Object> body) {
         try {
             List<Long> ids = extractIds(body);
@@ -409,6 +422,7 @@ public class DocumentController {
      * 更新文档元信息
      */
     @PutMapping("/document/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> updateDocument(
             @PathVariable Long id,
             @RequestParam(required = false) String title,
@@ -432,6 +446,7 @@ public class DocumentController {
      * 重新处理文档（重新分块 + 向量化）
      */
     @PutMapping("/document/{id}/reprocess")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> reprocessDocument(@PathVariable Long id) {
         try {
             KnowledgeDocument doc = documentService.reprocessDocument(id);
@@ -457,6 +472,7 @@ public class DocumentController {
      * @return 搜索结果
      */
     @PostMapping("/document/search")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> searchDocuments(@RequestBody Map<String, Object> body) {
         try {
             String query = (String) body.get("query");
@@ -520,6 +536,7 @@ public class DocumentController {
      * 知识库统计面板
      */
     @GetMapping("/document/stats")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> getStats() {
         try {
             Map<String, Object> stats = documentService.getStats();
@@ -541,6 +558,7 @@ public class DocumentController {
      * 获取分类树
      */
     @GetMapping("/category/tree")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> getCategoryTree() {
         try {
             List<CategoryNode> tree = documentService.getCategoryTree();
@@ -560,6 +578,7 @@ public class DocumentController {
      * 获取分类列表
      */
     @GetMapping("/category/list")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> listCategories() {
         try {
             List<KnowledgeCategory> list = documentService.listCategories();
@@ -579,6 +598,7 @@ public class DocumentController {
      * 创建分类
      */
     @PostMapping("/category")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> createCategory(@RequestBody Map<String, Object> body) {
         try {
             String name = (String) body.get("name");
@@ -604,6 +624,7 @@ public class DocumentController {
      * 更新分类
      */
     @PutMapping("/category/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> updateCategory(
             @PathVariable Long id,
             @RequestBody Map<String, Object> body) {
@@ -629,6 +650,7 @@ public class DocumentController {
      * 删除分类
      */
     @DeleteMapping("/category/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> deleteCategory(@PathVariable Long id) {
         try {
             documentService.deleteCategory(id);

src/main/java/com/wok/supportbot/controller/FaqController.java

@@ -5,6 +5,7 @@ import com.wok.supportbot.service.FaqService;
 import lombok.extern.slf4j.Slf4j;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.*;
 
 import java.util.List;
@@ -28,14 +29,15 @@ public class FaqController {
      * 分页查询 FAQ 列表
      */
     @GetMapping("/list")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> list(
             @RequestParam(defaultValue = "1") int page,
             @RequestParam(defaultValue = "20") int size,
             @RequestParam(required = false) String keyword,
-            @RequestParam(required = false) String category,
+            @RequestParam(required = false) Long categoryId,
             @RequestParam(required = false) String status) {
         try {
-            Map<String, Object> data = faqService.list(page, size, keyword, category, status);
+            Map<String, Object> data = faqService.list(page, size, keyword, categoryId, status);
             return ResponseEntity.ok(Map.of(
                     "success", true,
                     "message", "查询成功",
@@ -56,6 +58,7 @@ public class FaqController {
      * 新增 FAQ
      */
     @PostMapping
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> create(@RequestBody KnowledgeFaq faq) {
         try {
             if (faq.getQuestion() == null || faq.getQuestion().isBlank()) {
@@ -92,6 +95,7 @@ public class FaqController {
      * 修改 FAQ
      */
     @PutMapping("/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> update(@PathVariable Long id, @RequestBody KnowledgeFaq faq) {
         try {
             KnowledgeFaq updated = faqService.update(id, faq);
@@ -120,6 +124,7 @@ public class FaqController {
      * 删除 FAQ（逻辑删除）
      */
     @DeleteMapping("/{id}")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> delete(@PathVariable Long id) {
         try {
             faqService.delete(id);
@@ -147,6 +152,7 @@ public class FaqController {
      * 切换 FAQ 启用/禁用状态
      */
     @PutMapping("/{id}/toggle")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> toggleStatus(
             @PathVariable Long id,
             @RequestParam String status) {
@@ -177,6 +183,7 @@ public class FaqController {
      * 请求体格式: {"faqs": [{"question":"...", "answer":"...", "similarQuestions":"[...]", "category":"...", "priority":0}]}
      */
     @PostMapping("/batch-import")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> batchImport(@RequestBody Map<String, List<KnowledgeFaq>> body) {
         try {
             List<KnowledgeFaq> faqs = body.get("faqs");
@@ -208,6 +215,7 @@ public class FaqController {
      * 导出所有启用的 FAQ（返回 JSON 列表，后续可扩展为 Excel）
      */
     @GetMapping("/export")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> exportAll() {
         try {
             List<KnowledgeFaq> faqs = faqService.exportAll();
@@ -231,6 +239,7 @@ public class FaqController {
      * 获取 FAQ 匹配统计信息
      */
     @GetMapping("/stats")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> getStats() {
         try {
             Map<String, Object> stats = faqService.getStats();
@@ -254,6 +263,7 @@ public class FaqController {
      * 手动重新计算某条 FAQ 的向量嵌入
      */
     @PostMapping("/{id}/recompute-embedding")
+    @PreAuthorize("hasAnyRole('admin','kb_operator')")
     public ResponseEntity<Map<String, Object>> recomputeEmbedding(@PathVariable Long id) {
         try {
             faqService.recomputeEmbedding(id);

src/main/java/com/wok/supportbot/controller/MessageFeedbackController.java

@@ -5,6 +5,7 @@ import com.wok.supportbot.service.MessageFeedbackService;
 import lombok.extern.slf4j.Slf4j;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.*;
 
 import java.util.Arrays;
@@ -74,6 +75,7 @@ public class MessageFeedbackController {
      * @return 统计结果
      */
     @GetMapping("/feedback/stats")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer')")
     public ResponseEntity<Map<String, Object>> getStats(
             @RequestParam(required = false) String startDate,
             @RequestParam(required = false) String endDate) {
@@ -98,6 +100,7 @@ public class MessageFeedbackController {
      * @return 反馈列表
      */
     @GetMapping("/feedback/by-conversation/{conversationId}")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer')")
     public ResponseEntity<Map<String, Object>> getByConversation(
             @PathVariable String conversationId) {
         try {
@@ -121,6 +124,7 @@ public class MessageFeedbackController {
      * @return 反馈列表
      */
     @GetMapping("/feedback/batch")
+    @PreAuthorize("hasAnyRole('admin','cs_agent','viewer')")
     public ResponseEntity<Map<String, Object>> getBatchByMessageIds(
             @RequestParam String messageIds) {
         try {

src/main/java/com/wok/supportbot/controller/OpenApiController.java

@@ -0,0 +1,149 @@
+package com.wok.supportbot.controller;
+
+import com.wok.supportbot.app.AssistantApp;
+import com.wok.supportbot.entity.ApiKey;
+import com.wok.supportbot.entity.SearchResult;
+import com.wok.supportbot.rag.HybridSearchService;
+import com.wok.supportbot.rag.SearchMode;
+import com.wok.supportbot.service.ApiKeyService;
+import jakarta.servlet.http.HttpServletRequest;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.MediaType;
+import org.springframework.http.ResponseEntity;
+import org.springframework.web.bind.annotation.*;
+import reactor.core.publisher.Flux;
+
+import java.util.Collections;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+/**
+ * 开放 API 接口
+ * 提供第三方系统调用的对话和检索能力，鉴权由 ApiKeyAuthFilter 处理。
+ */
+@Slf4j
+@RestController
+@RequestMapping("/open-api")
+public class OpenApiController {
+
+    @Autowired
+    private AssistantApp assistantApp;
+
+    @Autowired
+    private HybridSearchService hybridSearchService;
+
+    @Autowired
+    private ApiKeyService apiKeyService;
+
+    /**
+     * 同步对话接口
+     *
+     * @param message 用户消息
+     * @param roleId  客服角色ID（可选）
+     * @param chatId  会话ID（可选，不传则自动生成）
+     * @param request HTTP 请求（含已鉴权的 API Key 信息）
+     * @return AI 回答
+     */
+    @PostMapping("/chat")
+    public ResponseEntity<Map<String, Object>> chat(
+            @RequestParam String message,
+            @RequestParam(required = false) String roleId,
+            @RequestParam(required = false) String chatId,
+            HttpServletRequest request) {
+        try {
+            ApiKey apiKey = getApiKeyFromRequest(request);
+            String resolvedChatId = (chatId != null && !chatId.isBlank())
+                    ? chatId
+                    : "openapi-" + apiKey.getId() + "-" + System.currentTimeMillis();
+
+            String reply = assistantApp.doChat(message, resolvedChatId);
+
+            Map<String, Object> result = new HashMap<>();
+            result.put("success", true);
+            result.put("data", Map.of(
+                    "reply", reply,
+                    "chatId", resolvedChatId
+            ));
+            return ResponseEntity.ok(result);
+        } catch (Exception e) {
+            log.error("开放 API 对话失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "对话失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * SSE 流式对话接口
+     *
+     * @param message 用户消息
+     * @param chatId  会话ID（可选）
+     * @param request HTTP 请求
+     * @return SSE 流式回答
+     */
+    @GetMapping(value = "/chat/stream", produces = MediaType.TEXT_EVENT_STREAM_VALUE)
+    public Flux<String> chatStream(
+            @RequestParam String message,
+            @RequestParam(required = false) String roleId,
+            @RequestParam(required = false) String chatId,
+            HttpServletRequest request) {
+        ApiKey apiKey = getApiKeyFromRequest(request);
+        String resolvedChatId = (chatId != null && !chatId.isBlank())
+                ? chatId
+                : "openapi-stream-" + apiKey.getId() + "-" + System.currentTimeMillis();
+
+        return assistantApp.doChatByStream(message, resolvedChatId);
+    }
+
+    /**
+     * 知识库检索接口
+     *
+     * @param query      查询文本
+     * @param topK       返回条数（默认 5）
+     * @param searchMode 检索模式：VECTOR / KEYWORD / HYBRID（默认 VECTOR）
+     * @return 检索结果列表
+     */
+    @PostMapping("/rag/search")
+    public ResponseEntity<Map<String, Object>> ragSearch(
+            @RequestParam String query,
+            @RequestParam(defaultValue = "5") int topK,
+            @RequestParam(defaultValue = "VECTOR") String searchMode) {
+        try {
+            SearchMode mode;
+            try {
+                mode = SearchMode.valueOf(searchMode.toUpperCase());
+            } catch (IllegalArgumentException e) {
+                mode = SearchMode.VECTOR;
+            }
+
+            List<SearchResult> results = hybridSearchService.search(
+                    query, mode, topK, 0.0, Collections.emptyList());
+
+            Map<String, Object> result = new HashMap<>();
+            result.put("success", true);
+            result.put("data", results);
+            result.put("total", results.size());
+            return ResponseEntity.ok(result);
+        } catch (Exception e) {
+            log.error("开放 API 检索失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "检索失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 从 request attribute 获取已鉴权的 API Key 信息
+     */
+    private ApiKey getApiKeyFromRequest(HttpServletRequest request) {
+        Object attr = request.getAttribute("apiKey");
+        if (attr instanceof ApiKey apiKey) {
+            return apiKey;
+        }
+        throw new IllegalStateException("API Key 鉴权信息缺失");
+    }
+}

src/main/java/com/wok/supportbot/controller/SensitiveWordController.java

@@ -6,6 +6,7 @@ import lombok.extern.slf4j.Slf4j;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.http.ResponseEntity;
 import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.security.access.prepost.PreAuthorize;
 import org.springframework.web.bind.annotation.*;
 
 import java.util.HashMap;
@@ -32,6 +33,7 @@ public class SensitiveWordController {
      * 分页查询敏感词列表
      */
     @GetMapping("/list")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> list(
             @RequestParam(defaultValue = "1") int page,
             @RequestParam(defaultValue = "10") int size,
@@ -61,6 +63,7 @@ public class SensitiveWordController {
      * 新增敏感词
      */
     @PostMapping
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> create(@RequestBody SensitiveWord word) {
         try {
             SensitiveWord created = sensitiveWordService.create(word);
@@ -87,6 +90,7 @@ public class SensitiveWordController {
      * 修改敏感词
      */
     @PutMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> update(@PathVariable Long id, @RequestBody SensitiveWord word) {
         try {
             SensitiveWord updated = sensitiveWordService.update(id, word);
@@ -113,6 +117,7 @@ public class SensitiveWordController {
      * 删除敏感词（逻辑删除）
      */
     @DeleteMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> delete(@PathVariable Long id) {
         try {
             sensitiveWordService.delete(id);
@@ -141,6 +146,7 @@ public class SensitiveWordController {
      */
     @SuppressWarnings("unchecked")
     @PostMapping("/batch-import")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> batchImport(@RequestBody Map<String, Object> body) {
         try {
             List<String> words = (List<String>) body.get("words");
@@ -191,6 +197,7 @@ public class SensitiveWordController {
      * 分页查询内容审计日志（使用 JdbcTemplate 直接查询，因为审计日志表无逻辑删除字段）
      */
     @GetMapping("/audit-log")
+    @PreAuthorize("hasRole('admin')")
     public ResponseEntity<Map<String, Object>> auditLog(
             @RequestParam(defaultValue = "1") int page,
             @RequestParam(defaultValue = "10") int size,

src/main/java/com/wok/supportbot/controller/SysRoleController.java

@@ -0,0 +1,85 @@
+package com.wok.supportbot.controller;
+
+import com.wok.supportbot.service.SysRoleService;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.web.bind.annotation.*;
+
+import java.util.Map;
+
+/**
+ * 系统角色管理控制器
+ */
+@Slf4j
+@RestController
+@RequestMapping("/sys-role")
+public class SysRoleController {
+
+    private final SysRoleService sysRoleService;
+
+    public SysRoleController(SysRoleService sysRoleService) {
+        this.sysRoleService = sysRoleService;
+    }
+
+    /**
+     * 获取所有角色列表
+     */
+    @GetMapping("/list")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> list() {
+        try {
+            var roles = sysRoleService.listAll();
+            return ResponseEntity.ok(Map.of("success", true, "data", roles));
+        } catch (Exception e) {
+            log.error("查询角色列表失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "查询失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 创建角色
+     */
+    @PostMapping
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> create(@RequestBody Map<String, String> body) {
+        try {
+            String roleKey = body.get("roleKey");
+            String name = body.get("name");
+            String description = body.get("description");
+            sysRoleService.createRole(roleKey, name, description);
+            return ResponseEntity.ok(Map.of("success", true, "message", "创建成功"));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.ok(Map.of("success", false, "message", e.getMessage()));
+        } catch (Exception e) {
+            log.error("创建角色失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "创建失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 更新角色
+     */
+    @PutMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> update(@PathVariable Long id, @RequestBody Map<String, Object> body) {
+        try {
+            String name = (String) body.get("name");
+            String description = (String) body.get("description");
+            Boolean enabled = body.get("enabled") != null ? (Boolean) body.get("enabled") : null;
+            sysRoleService.updateRole(id, name, description, enabled);
+            return ResponseEntity.ok(Map.of("success", true, "message", "更新成功"));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.ok(Map.of("success", false, "message", e.getMessage()));
+        } catch (Exception e) {
+            log.error("更新角色失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "更新失败: " + e.getMessage()
+            ));
+        }
+    }
+}

src/main/java/com/wok/supportbot/controller/SysUserController.java

@@ -0,0 +1,197 @@
+package com.wok.supportbot.controller;
+
+import com.wok.supportbot.service.SysUserService;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.web.bind.annotation.*;
+
+import java.util.List;
+import java.util.Map;
+
+/**
+ * 系统用户管理控制器
+ */
+@Slf4j
+@RestController
+@RequestMapping("/sys-user")
+public class SysUserController {
+
+    private final SysUserService sysUserService;
+
+    public SysUserController(SysUserService sysUserService) {
+        this.sysUserService = sysUserService;
+    }
+
+    /**
+     * 分页查询用户列表
+     */
+    @GetMapping("/list")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> list(
+            @RequestParam(defaultValue = "1") int page,
+            @RequestParam(defaultValue = "20") int size,
+            @RequestParam(required = false) String keyword,
+            @RequestParam(required = false) Boolean enabled) {
+        try {
+            Map<String, Object> data = sysUserService.listUsers(page, size, keyword, enabled);
+            return ResponseEntity.ok(Map.of("success", true, "data", data));
+        } catch (Exception e) {
+            log.error("查询用户列表失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "查询失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 获取用户详情
+     */
+    @GetMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> detail(@PathVariable Long id) {
+        try {
+            var user = sysUserService.getUserById(id);
+            if (user == null) {
+                return ResponseEntity.ok(Map.of("success", false, "message", "用户不存在"));
+            }
+            return ResponseEntity.ok(Map.of("success", true, "data", user));
+        } catch (Exception e) {
+            log.error("查询用户详情失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "查询失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 创建用户
+     */
+    @PostMapping
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> create(@RequestBody Map<String, Object> body) {
+        try {
+            String username = (String) body.get("username");
+            String password = (String) body.get("password");
+            String nickname = (String) body.get("nickname");
+            String email = (String) body.get("email");
+            String phone = (String) body.get("phone");
+            @SuppressWarnings("unchecked")
+            List<Long> roleIds = body.get("roleIds") != null
+                    ? ((List<Number>) body.get("roleIds")).stream().map(Number::longValue).toList()
+                    : List.of();
+
+            var user = sysUserService.createUser(username, password, nickname, email, phone, roleIds);
+            return ResponseEntity.ok(Map.of("success", true, "message", "创建成功", "data", Map.of("id", user.getId().toString())));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.ok(Map.of("success", false, "message", e.getMessage()));
+        } catch (Exception e) {
+            log.error("创建用户失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "创建失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 更新用户信息
+     */
+    @PutMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> update(@PathVariable Long id, @RequestBody Map<String, Object> body) {
+        try {
+            String nickname = (String) body.get("nickname");
+            String email = (String) body.get("email");
+            String phone = (String) body.get("phone");
+            sysUserService.updateUser(id, nickname, email, phone);
+            return ResponseEntity.ok(Map.of("success", true, "message", "更新成功"));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.ok(Map.of("success", false, "message", e.getMessage()));
+        } catch (Exception e) {
+            log.error("更新用户失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "更新失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 启用/禁用用户
+     */
+    @PutMapping("/{id}/toggle")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> toggle(@PathVariable Long id, @RequestParam boolean enabled) {
+        try {
+            sysUserService.toggleUser(id, enabled);
+            return ResponseEntity.ok(Map.of("success", true, "message", enabled ? "已启用" : "已禁用"));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.ok(Map.of("success", false, "message", e.getMessage()));
+        } catch (Exception e) {
+            log.error("切换用户状态失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "操作失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 分配角色
+     */
+    @PutMapping("/{id}/roles")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> assignRoles(@PathVariable Long id, @RequestBody Map<String, Object> body) {
+        try {
+            @SuppressWarnings("unchecked")
+            List<Long> roleIds = body.get("roleIds") != null
+                    ? ((List<Number>) body.get("roleIds")).stream().map(Number::longValue).toList()
+                    : List.of();
+            sysUserService.assignRoles(id, roleIds);
+            return ResponseEntity.ok(Map.of("success", true, "message", "角色分配成功"));
+        } catch (Exception e) {
+            log.error("分配角色失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "分配失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 修改密码
+     */
+    @PutMapping("/{id}/password")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> changePassword(@PathVariable Long id, @RequestBody Map<String, String> body) {
+        try {
+            String newPassword = body.get("newPassword");
+            if (newPassword == null || newPassword.isBlank()) {
+                return ResponseEntity.ok(Map.of("success", false, "message", "新密码不能为空"));
+            }
+            sysUserService.changePassword(id, newPassword);
+            return ResponseEntity.ok(Map.of("success", true, "message", "密码修改成功"));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.ok(Map.of("success", false, "message", e.getMessage()));
+        } catch (Exception e) {
+            log.error("修改密码失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "修改失败: " + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 获取所有角色（用于分配角色时的下拉选择）
+     */
+    @GetMapping("/roles")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> allRoles() {
+        try {
+            var roles = sysUserService.getAllRoles();
+            return ResponseEntity.ok(Map.of("success", true, "data", roles));
+        } catch (Exception e) {
+            log.error("查询角色列表失败", e);
+            return ResponseEntity.internalServerError().body(Map.of(
+                    "success", false, "message", "查询失败: " + e.getMessage()
+            ));
+        }
+    }
+}

src/main/java/com/wok/supportbot/controller/WebhookController.java

@@ -0,0 +1,190 @@
+package com.wok.supportbot.controller;
+
+import com.wok.supportbot.entity.WebhookConfig;
+import com.wok.supportbot.service.WebhookService;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.ResponseEntity;
+import org.springframework.security.access.prepost.PreAuthorize;
+import org.springframework.web.bind.annotation.*;
+
+import java.util.*;
+
+/**
+ * Webhook 管理接口
+ * 提供 Webhook 的创建、更新、删除、分页查询、测试推送等操作。
+ */
+@Slf4j
+@RestController
+@RequestMapping("/webhook")
+public class WebhookController {
+
+    @Autowired
+    private WebhookService webhookService;
+
+    /**
+     * 分页查询 Webhook 列表
+     */
+    @GetMapping("/list")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> list(
+            @RequestParam(defaultValue = "1") int page,
+            @RequestParam(defaultValue = "20") int size) {
+        try {
+            Map<String, Object> result = webhookService.listWebhooks(page, size);
+
+            Map<String, Object> data = new HashMap<>();
+            data.put("success", true);
+            data.put("data", result.get("records"));
+            data.put("total", result.get("total"));
+            data.put("page", result.get("page"));
+            data.put("size", result.get("size"));
+            data.put("pages", result.get("pages"));
+            return ResponseEntity.ok(data);
+        } catch (Exception e) {
+            log.error("查询 Webhook 列表失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "查询失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 创建 Webhook
+     *
+     * @param body 请求体，包含 name, url, events（事件列表）
+     */
+    @SuppressWarnings("unchecked")
+    @PostMapping
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> create(@RequestBody Map<String, Object> body) {
+        try {
+            String name = (String) body.get("name");
+            String url = (String) body.get("url");
+            if (name == null || name.isBlank()) {
+                return ResponseEntity.badRequest().body(Map.of(
+                        "success", false,
+                        "message", "名称不能为空"
+                ));
+            }
+            if (url == null || url.isBlank()) {
+                return ResponseEntity.badRequest().body(Map.of(
+                        "success", false,
+                        "message", "URL 不能为空"
+                ));
+            }
+
+            List<String> events = body.get("events") instanceof List<?>
+                    ? ((List<String>) body.get("events"))
+                    : new ArrayList<>();
+
+            WebhookConfig config = webhookService.createWebhook(null, name, url, events);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "创建成功",
+                    "data", config
+            ));
+        } catch (Exception e) {
+            log.error("创建 Webhook 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "创建失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 更新 Webhook
+     *
+     * @param id   Webhook ID
+     * @param body 请求体，包含 name, url, events, enabled（均可选）
+     */
+    @SuppressWarnings("unchecked")
+    @PutMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> update(@PathVariable Long id,
+                                                      @RequestBody Map<String, Object> body) {
+        try {
+            String name = body.containsKey("name") ? (String) body.get("name") : null;
+            String url = body.containsKey("url") ? (String) body.get("url") : null;
+            List<String> events = body.get("events") instanceof List<?>
+                    ? ((List<String>) body.get("events")) : null;
+            Boolean enabled = body.containsKey("enabled") ? (Boolean) body.get("enabled") : null;
+
+            WebhookConfig config = webhookService.updateWebhook(id, name, url, events, enabled);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "更新成功",
+                    "data", config
+            ));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false,
+                    "message", e.getMessage()
+            ));
+        } catch (Exception e) {
+            log.error("更新 Webhook 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "更新失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 删除 Webhook
+     */
+    @DeleteMapping("/{id}")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> delete(@PathVariable Long id) {
+        try {
+            webhookService.deleteWebhook(id);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "删除成功"
+            ));
+        } catch (IllegalArgumentException e) {
+            return ResponseEntity.badRequest().body(Map.of(
+                    "success", false,
+                    "message", e.getMessage()
+            ));
+        } catch (Exception e) {
+            log.error("删除 Webhook 失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "删除失败：" + e.getMessage()
+            ));
+        }
+    }
+
+    /**
+     * 测试 Webhook 推送
+     * 向指定 Webhook 发送一条测试事件，验证连通性。
+     *
+     * @param id Webhook ID
+     */
+    @PostMapping("/{id}/test")
+    @PreAuthorize("hasRole('admin')")
+    public ResponseEntity<Map<String, Object>> test(@PathVariable Long id) {
+        try {
+            Map<String, Object> testPayload = Map.of(
+                    "message", "这是一条 Webhook 测试推送",
+                    "webhookId", id.toString()
+            );
+            // 直接触发测试事件（使用同步方式以便立即返回结果）
+            // triggerEvent 是异步的，这里手动构建测试请求
+            webhookService.triggerEvent("test.ping", testPayload);
+            return ResponseEntity.ok(Map.of(
+                    "success", true,
+                    "message", "测试推送已发送，请检查目标 URL 是否收到请求"
+            ));
+        } catch (Exception e) {
+            log.error("Webhook 测试推送失败", e);
+            return ResponseEntity.status(500).body(Map.of(
+                    "success", false,
+                    "message", "测试推送失败：" + e.getMessage()
+            ));
+        }
+    }
+}

src/main/java/com/wok/supportbot/dao/ApiKeyMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.ApiKey;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * API Key Mapper
+ */
+@Mapper
+public interface ApiKeyMapper extends BaseMapper<ApiKey> {
+}

src/main/java/com/wok/supportbot/dao/DashboardSnapshotMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.DashboardSnapshot;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 看板快照 Mapper
+ */
+@Mapper
+public interface DashboardSnapshotMapper extends BaseMapper<DashboardSnapshot> {
+}

src/main/java/com/wok/supportbot/dao/RagHitLogMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.RagHitLog;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * RAG 命中日志 Mapper
+ */
+@Mapper
+public interface RagHitLogMapper extends BaseMapper<RagHitLog> {
+}

src/main/java/com/wok/supportbot/dao/SysPermissionMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.SysPermission;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 系统权限 Mapper
+ */
+@Mapper
+public interface SysPermissionMapper extends BaseMapper<SysPermission> {
+}

src/main/java/com/wok/supportbot/dao/SysRoleMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.SysRole;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 系统角色 Mapper
+ */
+@Mapper
+public interface SysRoleMapper extends BaseMapper<SysRole> {
+}

src/main/java/com/wok/supportbot/dao/SysUserMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.SysUser;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 系统用户 Mapper
+ */
+@Mapper
+public interface SysUserMapper extends BaseMapper<SysUser> {
+}

src/main/java/com/wok/supportbot/dao/SysUserRoleMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.SysUserRole;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * 用户-角色关联 Mapper
+ */
+@Mapper
+public interface SysUserRoleMapper extends BaseMapper<SysUserRole> {
+}

src/main/java/com/wok/supportbot/dao/WebhookConfigMapper.java

@@ -0,0 +1,12 @@
+package com.wok.supportbot.dao;
+
+import com.baomidou.mybatisplus.core.mapper.BaseMapper;
+import com.wok.supportbot.entity.WebhookConfig;
+import org.apache.ibatis.annotations.Mapper;
+
+/**
+ * Webhook 配置 Mapper
+ */
+@Mapper
+public interface WebhookConfigMapper extends BaseMapper<WebhookConfig> {
+}

src/main/java/com/wok/supportbot/entity/ApiKey.java

@@ -0,0 +1,83 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * API Key 实体
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName("api_key")
+public class ApiKey implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** API Key 值（sk_ 前缀 + UUID） */
+    @TableField("key_value")
+    private String keyValue;
+
+    /** Key 名称 */
+    @TableField("name")
+    private String name;
+
+    /** 描述 */
+    @TableField("description")
+    private String description;
+
+    /** 所属用户ID */
+    @TableField("user_id")
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long userId;
+
+    /** 每分钟频率限制（默认60） */
+    @TableField("rate_limit")
+    private Integer rateLimit;
+
+    /** 最大调用次数（null 表示不限制） */
+    @TableField("max_calls")
+    private Long maxCalls;
+
+    /** 已调用次数 */
+    @TableField("current_calls")
+    private Long currentCalls;
+
+    /** 过期时间（null 表示永不过期） */
+    @TableField("expire_time")
+    private Date expireTime;
+
+    /** 是否启用 */
+    @TableField("enabled")
+    private Boolean enabled;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+
+    /** 更新时间 */
+    @TableField(value = "update_time", fill = FieldFill.INSERT_UPDATE)
+    private Date updateTime;
+
+    /** 逻辑删除标识 */
+    @TableField("is_delete")
+    @TableLogic
+    private boolean isDelete;
+}

src/main/java/com/wok/supportbot/entity/ChatMessage.java

@@ -1,6 +1,8 @@
 package com.wok.supportbot.entity;
 
 import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
 import com.wok.supportbot.handler.PostgresJsonTypeHandler;
 import lombok.AllArgsConstructor;
 import lombok.Builder;
@@ -39,6 +41,13 @@ public class ChatMessage implements Serializable {
     @TableField("message_type")
     private MessageType messageType;
 
+    /**
+     * 所属系统用户ID（数据隔离，SDK调用时为null）
+     */
+    @TableField("user_id")
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long userId;
+
     /**
      * 消息内容
      */

src/main/java/com/wok/supportbot/entity/DashboardSnapshot.java

@@ -0,0 +1,92 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import com.wok.supportbot.handler.PostgresJsonTypeHandler;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+import java.util.Map;
+
+/**
+ * 看板快照实体
+ * 每日凌晨汇总前一天的运营指标数据
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName(value = "dashboard_snapshot", autoResultMap = true)
+public class DashboardSnapshot implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 快照日期（唯一） */
+    @TableField("snapshot_date")
+    private Date snapshotDate;
+
+    /** 对话数 */
+    @TableField("conversation_count")
+    private Integer conversationCount;
+
+    /** 消息数 */
+    @TableField("message_count")
+    private Integer messageCount;
+
+    /** 满意率（0~1） */
+    @TableField("satisfaction_rate")
+    private Double satisfactionRate;
+
+    /** 点赞数 */
+    @TableField("thumbs_up_count")
+    private Integer thumbsUpCount;
+
+    /** 点踩数 */
+    @TableField("thumbs_down_count")
+    private Integer thumbsDownCount;
+
+    /** RAG 命中数 */
+    @TableField("rag_hit_count")
+    private Integer ragHitCount;
+
+    /** RAG 未命中数 */
+    @TableField("rag_miss_count")
+    private Integer ragMissCount;
+
+    /** 平均响应时间（毫秒） */
+    @TableField("avg_response_time")
+    private Double avgResponseTime;
+
+    /** 热门问题 TOP 列表（JSONB） */
+    @TableField(value = "top_questions", typeHandler = PostgresJsonTypeHandler.class)
+    private Map<String, Object> topQuestions;
+
+    /** 命中文档 TOP 列表（JSONB） */
+    @TableField(value = "top_hit_documents", typeHandler = PostgresJsonTypeHandler.class)
+    private Map<String, Object> topHitDocuments;
+
+    /** 未命中问题列表（JSONB） */
+    @TableField(value = "miss_questions", typeHandler = PostgresJsonTypeHandler.class)
+    private Map<String, Object> missQuestions;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+
+    /** 更新时间 */
+    @TableField(value = "update_time", fill = FieldFill.INSERT_UPDATE)
+    private Date updateTime;
+}

src/main/java/com/wok/supportbot/entity/KnowledgeFaq.java

@@ -52,11 +52,18 @@ public class KnowledgeFaq implements Serializable {
     private String similarQuestions;
 
     /**
-     * FAQ 分类，如"退货政策"
+     * FAQ 分类（已废弃，保留向后兼容），改用 categoryId 引用 knowledge_category 表
      */
     @TableField("category")
     private String category;
 
+    /**
+     * 分类 ID，引用 knowledge_category.id（文档管理分类体系）
+     */
+    @TableField("category_id")
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long categoryId;
+
     /**
      * 状态: ENABLED / DISABLED
      */

src/main/java/com/wok/supportbot/entity/RagHitLog.java

@@ -0,0 +1,66 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * RAG 命中日志实体
+ * 记录每次知识库检索的命中/未命中情况（append-only，无逻辑删除）
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName("rag_hit_log")
+public class RagHitLog implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 会话ID */
+    @TableField("conversation_id")
+    private String conversationId;
+
+    /** 用户查询文本 */
+    @TableField("user_query")
+    private String userQuery;
+
+    /** 命中的文档ID（未命中时为 null） */
+    @TableField("document_id")
+    private Long documentId;
+
+    /** 命中的文档标题 */
+    @TableField("document_title")
+    private String documentTitle;
+
+    /** 命中的分块ID */
+    @TableField("chunk_id")
+    private String chunkId;
+
+    /** 匹配得分 */
+    @TableField("score")
+    private Double score;
+
+    /** 检索模式：VECTOR / KEYWORD / HYBRID */
+    @TableField("search_mode")
+    private String searchMode;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+}

src/main/java/com/wok/supportbot/entity/SysPermission.java

@@ -0,0 +1,54 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * 系统权限实体
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName("sys_permission")
+public class SysPermission implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 权限标识符（如 document:upload、faq:manage） */
+    @TableField("permission_key")
+    private String permissionKey;
+
+    /** 权限名称 */
+    @TableField("name")
+    private String name;
+
+    /** 权限描述 */
+    @TableField("description")
+    private String description;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+
+    /** 逻辑删除标识 */
+    @TableField("is_delete")
+    @TableLogic
+    private Boolean isDelete;
+}

src/main/java/com/wok/supportbot/entity/SysRole.java

@@ -0,0 +1,62 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * 系统角色实体
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName("sys_role")
+public class SysRole implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 角色标识符（唯一，如 admin/kb_operator/cs_agent/viewer） */
+    @TableField("role_key")
+    private String roleKey;
+
+    /** 角色名称 */
+    @TableField("name")
+    private String name;
+
+    /** 角色描述 */
+    @TableField("description")
+    private String description;
+
+    /** 是否启用 */
+    @TableField("enabled")
+    private Boolean enabled;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+
+    /** 更新时间 */
+    @TableField(value = "update_time", fill = FieldFill.INSERT_UPDATE)
+    private Date updateTime;
+
+    /** 逻辑删除标识 */
+    @TableField("is_delete")
+    @TableLogic
+    private Boolean isDelete;
+}

src/main/java/com/wok/supportbot/entity/SysUser.java

@@ -0,0 +1,83 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+import java.util.List;
+
+/**
+ * 系统用户实体
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName("sys_user")
+public class SysUser implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 用户名 */
+    @TableField("username")
+    private String username;
+
+    /** 密码（BCrypt 加密） */
+    @TableField("password")
+    private String password;
+
+    /** 昵称 */
+    @TableField("nickname")
+    private String nickname;
+
+    /** 邮箱 */
+    @TableField("email")
+    private String email;
+
+    /** 手机号 */
+    @TableField("phone")
+    private String phone;
+
+    /** 头像URL */
+    @TableField("avatar")
+    private String avatar;
+
+    /** 是否启用 */
+    @TableField("enabled")
+    private Boolean enabled;
+
+    /** 最后登录时间 */
+    @TableField("last_login_time")
+    private Date lastLoginTime;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+
+    /** 更新时间 */
+    @TableField(value = "update_time", fill = FieldFill.INSERT_UPDATE)
+    private Date updateTime;
+
+    /** 逻辑删除标识 */
+    @TableField("is_delete")
+    @TableLogic
+    private Boolean isDelete;
+
+    /** 用户角色列表（非持久化，查询时填充） */
+    @TableField(exist = false)
+    private List<SysRole> roles;
+}

src/main/java/com/wok/supportbot/entity/SysUserRole.java

@@ -0,0 +1,45 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+
+/**
+ * 用户-角色关联实体
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName("sys_user_role")
+public class SysUserRole implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 用户ID */
+    @TableField("user_id")
+    private Long userId;
+
+    /** 角色ID */
+    @TableField("role_id")
+    private Long roleId;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+}

src/main/java/com/wok/supportbot/entity/WebhookConfig.java

@@ -0,0 +1,73 @@
+package com.wok.supportbot.entity;
+
+import com.baomidou.mybatisplus.annotation.*;
+import com.fasterxml.jackson.databind.ser.std.ToStringSerializer;
+import com.fasterxml.jackson.databind.annotation.JsonSerialize;
+import com.wok.supportbot.handler.PostgresJsonTypeHandler;
+import lombok.AllArgsConstructor;
+import lombok.Builder;
+import lombok.Data;
+import lombok.NoArgsConstructor;
+
+import java.io.Serial;
+import java.io.Serializable;
+import java.util.Date;
+import java.util.Map;
+
+/**
+ * Webhook 配置实体
+ */
+@Data
+@Builder
+@AllArgsConstructor
+@NoArgsConstructor
+@TableName(value = "webhook_config", autoResultMap = true)
+public class WebhookConfig implements Serializable {
+
+    @Serial
+    @TableField(exist = false)
+    private static final long serialVersionUID = 1L;
+
+    /** 主键ID（雪花算法） */
+    @TableId(value = "id", type = IdType.ASSIGN_ID)
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long id;
+
+    /** 所属用户ID */
+    @TableField("user_id")
+    @JsonSerialize(using = ToStringSerializer.class)
+    private Long userId;
+
+    /** Webhook 名称 */
+    @TableField("name")
+    private String name;
+
+    /** 回调 URL */
+    @TableField("url")
+    private String url;
+
+    /** 订阅事件列表，JSONB 格式存储 */
+    @TableField(value = "events", typeHandler = PostgresJsonTypeHandler.class)
+    private Map<String, Object> events;
+
+    /** 是否启用 */
+    @TableField("enabled")
+    private Boolean enabled;
+
+    /** 签名密钥 */
+    @TableField("secret")
+    private String secret;
+
+    /** 创建时间 */
+    @TableField(value = "create_time", fill = FieldFill.INSERT)
+    private Date createTime;
+
+    /** 更新时间 */
+    @TableField(value = "update_time", fill = FieldFill.INSERT_UPDATE)
+    private Date updateTime;
+
+    /** 逻辑删除标识 */
+    @TableField("is_delete")
+    @TableLogic
+    private boolean isDelete;
+}

src/main/java/com/wok/supportbot/openapi/ApiKeyAuthFilter.java

@@ -0,0 +1,113 @@
+package com.wok.supportbot.openapi;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.wok.supportbot.entity.ApiKey;
+import com.wok.supportbot.service.ApiKeyService;
+import jakarta.servlet.FilterChain;
+import jakarta.servlet.ServletException;
+import jakarta.servlet.http.HttpServletRequest;
+import jakarta.servlet.http.HttpServletResponse;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.core.Ordered;
+import org.springframework.core.annotation.Order;
+import org.springframework.stereotype.Component;
+import org.springframework.web.filter.OncePerRequestFilter;
+
+import java.io.IOException;
+import java.util.Date;
+import java.util.Map;
+
+/**
+ * 开放 API 鉴权过滤器
+ * 仅拦截 /open-api/** 路径，从 X-API-Key header 提取 key 并验证有效性。
+ * 验证通过后将 ApiKey 信息存入 request attribute 供 Controller 使用。
+ */
+@Slf4j
+@Component
+@Order(Ordered.HIGHEST_PRECEDENCE + 1)
+public class ApiKeyAuthFilter extends OncePerRequestFilter {
+
+    @Autowired
+    private ApiKeyService apiKeyService;
+
+    @Autowired
+    private SlidingWindowRateLimiter rateLimiter;
+
+    private static final ObjectMapper objectMapper = new ObjectMapper();
+
+    private static final String API_KEY_HEADER = "X-API-Key";
+    private static final String REQUEST_ATTR_API_KEY = "apiKey";
+
+    @Override
+    protected boolean shouldNotFilter(HttpServletRequest request) {
+        String path = request.getRequestURI();
+        return !path.startsWith("/open-api/");
+    }
+
+    @Override
+    protected void doFilterInternal(HttpServletRequest request, HttpServletResponse response,
+                                    FilterChain filterChain) throws ServletException, IOException {
+        // 提取 API Key
+        String keyValue = request.getHeader(API_KEY_HEADER);
+        if (keyValue == null || keyValue.isBlank()) {
+            writeError(response, 401, "缺少 X-API-Key 请求头");
+            return;
+        }
+
+        // 查询并验证 API Key
+        ApiKey apiKey = apiKeyService.getKeyByKeyValue(keyValue);
+        if (apiKey == null) {
+            writeError(response, 401, "无效的 API Key");
+            return;
+        }
+
+        // 检查是否启用
+        if (!Boolean.TRUE.equals(apiKey.getEnabled())) {
+            writeError(response, 401, "该 API Key 已被吊销");
+            return;
+        }
+
+        // 检查是否过期
+        if (apiKey.getExpireTime() != null && apiKey.getExpireTime().before(new Date())) {
+            writeError(response, 401, "该 API Key 已过期");
+            return;
+        }
+
+        // 检查是否超过总调用次数限制
+        if (apiKey.getMaxCalls() != null && apiKey.getCurrentCalls() != null
+                && apiKey.getCurrentCalls() >= apiKey.getMaxCalls()) {
+            writeError(response, 429, "API Key 调用次数已达上限");
+            return;
+        }
+
+        // 频率限制（滑动窗口）
+        int rateLimit = apiKey.getRateLimit() != null ? apiKey.getRateLimit() : 60;
+        if (!rateLimiter.isAllowed(apiKey.getKeyValue(), rateLimit, 60)) {
+            writeError(response, 429, "请求过于频繁，当前限制：" + rateLimit + " 次/分钟");
+            return;
+        }
+
+        // 自增调用次数
+        apiKeyService.incrementCallCount(apiKey.getId());
+
+        // 将验证通过的 API Key 信息存入 request attribute
+        request.setAttribute(REQUEST_ATTR_API_KEY, apiKey);
+
+        filterChain.doFilter(request, response);
+    }
+
+    /**
+     * 输出 JSON 格式的错误响应
+     */
+    private void writeError(HttpServletResponse response, int status, String message) throws IOException {
+        response.setStatus(status);
+        response.setContentType("application/json;charset=UTF-8");
+        Map<String, Object> body = Map.of(
+                "success", false,
+                "message", message,
+                "code", status
+        );
+        response.getWriter().write(objectMapper.writeValueAsString(body));
+    }
+}

src/main/java/com/wok/supportbot/openapi/SlidingWindowRateLimiter.java

@@ -0,0 +1,106 @@
+package com.wok.supportbot.openapi;
+
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.stereotype.Component;
+
+import java.util.Iterator;
+import java.util.LinkedList;
+import java.util.Map;
+import java.util.concurrent.ConcurrentHashMap;
+
+/**
+ * 滑动窗口限流器
+ * 使用 ConcurrentHashMap + LinkedList 记录每个 key 的请求时间戳，
+ * 在指定窗口内判断请求数是否超过上限。
+ */
+@Slf4j
+@Component
+public class SlidingWindowRateLimiter {
+
+    /** key → 请求时间戳列表 */
+    private final ConcurrentHashMap<String, LinkedList<Long>> requestMap = new ConcurrentHashMap<>();
+
+    /** 上次清理过期 key 的时间 */
+    private volatile long lastCleanupTime = System.currentTimeMillis();
+
+    /** 清理间隔：5 分钟 */
+    private static final long CLEANUP_INTERVAL_MS = 5 * 60 * 1000;
+
+    /**
+     * 检查指定 key 是否允许本次请求
+     *
+     * @param key            限流键（通常是 API Key 的 keyValue）
+     * @param maxRequests    窗口内最大请求数
+     * @param windowSeconds  窗口大小（秒）
+     * @return true=允许，false=已超限
+     */
+    public boolean isAllowed(String key, int maxRequests, int windowSeconds) {
+        long now = System.currentTimeMillis();
+        long windowStart = now - (long) windowSeconds * 1000;
+
+        // 获取或创建时间戳列表
+        LinkedList<Long> timestamps = requestMap.computeIfAbsent(key, k -> new LinkedList<>());
+
+        synchronized (timestamps) {
+            // 移除窗口外的过期时间戳
+            Iterator<Long> it = timestamps.iterator();
+            while (it.hasNext()) {
+                if (it.next() < windowStart) {
+                    it.remove();
+                } else {
+                    break; // 时间戳有序，遇到第一个在窗口内的即可停止
+                }
+            }
+
+            // 判断是否超过限制
+            if (timestamps.size() >= maxRequests) {
+                log.debug("限流拦截: key={}, 当前窗口请求数={}, 上限={}", key, timestamps.size(), maxRequests);
+                return false;
+            }
+
+            // 记录本次请求
+            timestamps.addLast(now);
+        }
+
+        // 定期清理过期 key
+        maybeCleanup();
+
+        return true;
+    }
+
+    /**
+     * 每 5 分钟清理一次过期的 key，防止内存泄漏
+     */
+    private void maybeCleanup() {
+        long now = System.currentTimeMillis();
+        if (now - lastCleanupTime < CLEANUP_INTERVAL_MS) {
+            return;
+        }
+
+        synchronized (this) {
+            if (now - lastCleanupTime < CLEANUP_INTERVAL_MS) {
+                return;
+            }
+            lastCleanupTime = now;
+
+            long cutoff = now - 60 * 1000; // 超过 60 秒无请求的 key 视为过期
+            int removed = 0;
+
+            Iterator<Map.Entry<String, LinkedList<Long>>> it = requestMap.entrySet().iterator();
+            while (it.hasNext()) {
+                Map.Entry<String, LinkedList<Long>> entry = it.next();
+                LinkedList<Long> timestamps = entry.getValue();
+                synchronized (timestamps) {
+                    if (timestamps.isEmpty() || timestamps.getLast() < cutoff) {
+                        it.remove();
+                        removed++;
+                    }
+                }
+            }
+
+            if (removed > 0) {
+                log.debug("限流器清理过期 key: {} 个，当前剩余 {} 个", removed, requestMap.size());
+            }
+        }
+    }
+}

src/main/java/com/wok/supportbot/security/JwtAuthFilter.java

@@ -0,0 +1,65 @@
+package com.wok.supportbot.security;
+
+import jakarta.servlet.FilterChain;
+import jakarta.servlet.ServletException;
+import jakarta.servlet.http.HttpServletRequest;
+import jakarta.servlet.http.HttpServletResponse;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.security.authentication.UsernamePasswordAuthenticationToken;
+import org.springframework.security.core.authority.SimpleGrantedAuthority;
+import org.springframework.security.core.context.SecurityContextHolder;
+import org.springframework.stereotype.Component;
+import org.springframework.util.StringUtils;
+import org.springframework.web.filter.OncePerRequestFilter;
+
+import java.io.IOException;
+import java.util.List;
+
+/**
+ * JWT 认证过滤器
+ * 从请求头提取 Bearer Token，验证后设置 SecurityContext
+ */
+@Slf4j
+@Component
+public class JwtAuthFilter extends OncePerRequestFilter {
+
+    private final JwtTokenProvider jwtTokenProvider;
+
+    public JwtAuthFilter(JwtTokenProvider jwtTokenProvider) {
+        this.jwtTokenProvider = jwtTokenProvider;
+    }
+
+    @Override
+    protected void doFilterInternal(HttpServletRequest request,
+                                    HttpServletResponse response,
+                                    FilterChain filterChain) throws ServletException, IOException {
+        String token = extractToken(request);
+
+        if (StringUtils.hasText(token) && jwtTokenProvider.validateToken(token)) {
+            String username = jwtTokenProvider.getUsernameFromToken(token);
+            List<String> roles = jwtTokenProvider.getRolesFromToken(token);
+
+            // 构建 Spring Security 权限列表（ROLE_ 前缀）
+            List<SimpleGrantedAuthority> authorities = roles.stream()
+                    .map(role -> new SimpleGrantedAuthority("ROLE_" + role))
+                    .toList();
+
+            UsernamePasswordAuthenticationToken authentication =
+                    new UsernamePasswordAuthenticationToken(username, null, authorities);
+            SecurityContextHolder.getContext().setAuthentication(authentication);
+        }
+
+        filterChain.doFilter(request, response);
+    }
+
+    /**
+     * 从 Authorization 头提取 Bearer Token
+     */
+    private String extractToken(HttpServletRequest request) {
+        String bearer = request.getHeader("Authorization");
+        if (StringUtils.hasText(bearer) && bearer.startsWith("Bearer ")) {
+            return bearer.substring(7);
+        }
+        return null;
+    }
+}

src/main/java/com/wok/supportbot/security/JwtTokenProvider.java

@@ -0,0 +1,108 @@
+package com.wok.supportbot.security;
+
+import io.jsonwebtoken.Claims;
+import io.jsonwebtoken.Jwts;
+import io.jsonwebtoken.security.Keys;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.stereotype.Component;
+
+import javax.crypto.SecretKey;
+import java.nio.charset.StandardCharsets;
+import java.util.Date;
+import java.util.List;
+
+/**
+ * JWT 令牌提供者
+ * 负责 JWT 的生成、验证和解析
+ */
+@Component
+public class JwtTokenProvider {
+
+    private final SecretKey key;
+    private final long expiration;
+    private final long refreshExpiration;
+
+    public JwtTokenProvider(
+            @Value("${jwt.secret}") String secret,
+            @Value("${jwt.expiration:86400000}") long expiration,
+            @Value("${jwt.refresh-expiration:604800000}") long refreshExpiration) {
+        // 直接使用 UTF-8 字节作为 HMAC 密钥（密钥长度需 >= 32 字节）
+        byte[] keyBytes = secret.getBytes(StandardCharsets.UTF_8);
+        this.key = Keys.hmacShaKeyFor(keyBytes);
+        this.expiration = expiration;
+        this.refreshExpiration = refreshExpiration;
+    }
+
+    /**
+     * 生成访问令牌
+     * @param username 用户名
+     * @param roles 角色列表
+     * @return JWT 令牌
+     */
+    public String generateToken(String username, List<String> roles) {
+        Date now = new Date();
+        return Jwts.builder()
+                .subject(username)
+                .claim("roles", roles)
+                .issuedAt(now)
+                .expiration(new Date(now.getTime() + expiration))
+                .signWith(key)
+                .compact();
+    }
+
+    /**
+     * 生成刷新令牌（有效期更长，不含角色信息）
+     */
+    public String generateRefreshToken(String username) {
+        Date now = new Date();
+        return Jwts.builder()
+                .subject(username)
+                .issuedAt(now)
+                .expiration(new Date(now.getTime() + refreshExpiration))
+                .signWith(key)
+                .compact();
+    }
+
+    /**
+     * 验证令牌有效性
+     */
+    public boolean validateToken(String token) {
+        try {
+            parseClaims(token);
+            return true;
+        } catch (Exception e) {
+            return false;
+        }
+    }
+
+    /**
+     * 从令牌中提取用户名
+     */
+    public String getUsernameFromToken(String token) {
+        return parseClaims(token).getSubject();
+    }
+
+    /**
+     * 从令牌中提取角色列表
+     */
+    @SuppressWarnings("unchecked")
+    public List<String> getRolesFromToken(String token) {
+        Claims claims = parseClaims(token);
+        Object roles = claims.get("roles");
+        if (roles instanceof List<?> list) {
+            return list.stream().map(Object::toString).toList();
+        }
+        return List.of();
+    }
+
+    /**
+     * 解析并验证 Claims
+     */
+    private Claims parseClaims(String token) {
+        return Jwts.parser()
+                .verifyWith(key)
+                .build()
+                .parseSignedClaims(token)
+                .getPayload();
+    }
+}

src/main/java/com/wok/supportbot/security/SecurityConfig.java

@@ -0,0 +1,115 @@
+package com.wok.supportbot.security;
+
+import org.springframework.context.annotation.Bean;
+import org.springframework.context.annotation.Configuration;
+import org.springframework.http.HttpMethod;
+import org.springframework.security.authentication.AuthenticationManager;
+import org.springframework.security.config.annotation.authentication.configuration.AuthenticationConfiguration;
+import org.springframework.security.config.annotation.method.configuration.EnableMethodSecurity;
+import org.springframework.security.config.annotation.web.builders.HttpSecurity;
+import org.springframework.security.config.annotation.web.configuration.EnableWebSecurity;
+import org.springframework.security.config.annotation.web.configurers.AbstractHttpConfigurer;
+import org.springframework.security.config.http.SessionCreationPolicy;
+import org.springframework.security.crypto.bcrypt.BCryptPasswordEncoder;
+import org.springframework.security.crypto.password.PasswordEncoder;
+import org.springframework.security.web.SecurityFilterChain;
+import org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter;
+import org.springframework.web.cors.CorsConfiguration;
+import org.springframework.web.cors.CorsConfigurationSource;
+import org.springframework.web.cors.UrlBasedCorsConfigurationSource;
+
+import java.util.List;
+
+/**
+ * Spring Security 安全配置
+ * 无状态 JWT 认证，白名单策略
+ */
+@Configuration
+@EnableWebSecurity
+@EnableMethodSecurity
+public class SecurityConfig {
+
+    private final JwtAuthFilter jwtAuthFilter;
+
+    public SecurityConfig(JwtAuthFilter jwtAuthFilter) {
+        this.jwtAuthFilter = jwtAuthFilter;
+    }
+
+    @Bean
+    public SecurityFilterChain filterChain(HttpSecurity http) throws Exception {
+        http
+            .csrf(AbstractHttpConfigurer::disable)
+            .cors(cors -> cors.configurationSource(corsConfigurationSource()))
+            .sessionManagement(s -> s.sessionCreationPolicy(SessionCreationPolicy.STATELESS))
+            .authorizeHttpRequests(auth -> auth
+                // ========== 公开接口（无需认证） ==========
+                // SDK 对话接口（方案A：不认证，SDK 直接调用）
+                .requestMatchers("/ai/**").permitAll()
+                // 开放 API（由 ApiKeyAuthFilter 独立鉴权）
+                .requestMatchers("/open-api/**").permitAll()
+                // 登录/刷新 Token
+                .requestMatchers("/auth/login", "/auth/refresh").permitAll()
+                // SDK 需要的接口（feedback、分类、会话查询等）
+                .requestMatchers("/feedback").permitAll()
+                .requestMatchers("/category/tree", "/category/list").permitAll()
+                .requestMatchers("/conversation/list").permitAll()
+                .requestMatchers(HttpMethod.GET, "/conversation/*/messages").permitAll()
+                .requestMatchers(HttpMethod.DELETE, "/conversation/*").permitAll()
+                .requestMatchers(HttpMethod.GET, "/conversation/*/export").permitAll()
+                .requestMatchers(HttpMethod.POST, "/conversation/*/truncate").permitAll()
+                .requestMatchers("/conversation/stats").permitAll()
+                // Knife4j / Swagger
+                .requestMatchers("/doc.html", "/swagger-ui/**", "/v3/api-docs/**", "/webjars/**").permitAll()
+                // 静态资源
+                .requestMatchers("/sdk/**", "/css/**", "/js/**", "/components/**").permitAll()
+                .requestMatchers("/index.html", "/", "/favicon.ico").permitAll()
+
+                // ========== 管理接口（需要认证） ==========
+                .anyRequest().authenticated()
+            )
+            .addFilterBefore(jwtAuthFilter, UsernamePasswordAuthenticationFilter.class)
+            .exceptionHandling(ex -> ex
+                .authenticationEntryPoint((req, res, authEx) -> {
+                    res.setContentType("application/json;charset=UTF-8");
+                    res.setStatus(401);
+                    res.getWriter().write("{\"success\":false,\"code\":401,\"message\":\"未登录或 Token 已过期\"}");
+                })
+                .accessDeniedHandler((req, res, accessEx) -> {
+                    res.setContentType("application/json;charset=UTF-8");
+                    res.setStatus(403);
+                    res.getWriter().write("{\"success\":false,\"code\":403,\"message\":\"权限不足\"}");
+                })
+            );
+        return http.build();
+    }
+
+    @Bean
+    public PasswordEncoder passwordEncoder() {
+        return new BCryptPasswordEncoder();
+    }
+
+    /**
+     * 暴露 AuthenticationManager Bean（AuthController 登录验证需要）
+     */
+    @Bean
+    public AuthenticationManager authenticationManager(AuthenticationConfiguration config) throws Exception {
+        return config.getAuthenticationManager();
+    }
+
+    /**
+     * CORS 配置（与原 CorsConfig 保持一致）
+     * Spring Security 会接管 CORS 处理，原 CorsConfig 中的 WebMvcConfigurer 配置需保留以支持非 Security 管理的路径
+     */
+    @Bean
+    public CorsConfigurationSource corsConfigurationSource() {
+        CorsConfiguration config = new CorsConfiguration();
+        config.setAllowedOriginPatterns(List.of("*"));
+        config.setAllowedMethods(List.of("GET", "POST", "PUT", "DELETE", "OPTIONS"));
+        config.setAllowedHeaders(List.of("*"));
+        config.setExposedHeaders(List.of("*"));
+        config.setAllowCredentials(true);
+        UrlBasedCorsConfigurationSource source = new UrlBasedCorsConfigurationSource();
+        source.registerCorsConfiguration("/**", config);
+        return source;
+    }
+}

src/main/java/com/wok/supportbot/service/ApiKeyService.java

@@ -0,0 +1,170 @@
+package com.wok.supportbot.service;
+
+import com.baomidou.mybatisplus.core.conditions.query.QueryWrapper;
+import com.wok.supportbot.dao.ApiKeyMapper;
+import com.wok.supportbot.entity.ApiKey;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.stereotype.Service;
+
+import java.util.*;
+
+/**
+ * API Key 管理服务
+ * 提供 API Key 的生成、查询、吊销、启用、删除、验证等功能。
+ */
+@Slf4j
+@Service
+public class ApiKeyService {
+
+    @Autowired
+    private ApiKeyMapper apiKeyMapper;
+
+    /**
+     * 生成新的 API Key
+     *
+     * @param userId      所属用户ID
+     * @param name        Key 名称
+     * @param description 描述
+     * @param rateLimit   每分钟频率限制（null 则默认 60）
+     * @param maxCalls    最大调用次数（null 表示不限制）
+     * @param expireTime  过期时间（null 表示永不过期）
+     * @return 新创建的 ApiKey 实体
+     */
+    public ApiKey generateKey(Long userId, String name, String description,
+                              Integer rateLimit, Long maxCalls, Date expireTime) {
+        String keyValue = "sk_" + UUID.randomUUID().toString().replace("-", "");
+
+        ApiKey apiKey = ApiKey.builder()
+                .keyValue(keyValue)
+                .name(name)
+                .description(description)
+                .userId(userId)
+                .rateLimit(rateLimit != null ? rateLimit : 60)
+                .maxCalls(maxCalls)
+                .currentCalls(0L)
+                .expireTime(expireTime)
+                .enabled(true)
+                .build();
+
+        apiKeyMapper.insert(apiKey);
+        log.info("生成 API Key: name={}, id={}", name, apiKey.getId());
+        return apiKey;
+    }
+
+    /**
+     * 分页查询 API Key 列表
+     *
+     * @param page 页码（从1开始）
+     * @param size 每页条数
+     * @return 包含 records/total/page/size/pages 的结果
+     */
+    public Map<String, Object> listKeys(int page, int size) {
+        QueryWrapper<ApiKey> countWrapper = new QueryWrapper<>();
+        Long total = apiKeyMapper.selectCount(countWrapper);
+
+        QueryWrapper<ApiKey> listWrapper = new QueryWrapper<>();
+        listWrapper.orderByDesc("create_time");
+        listWrapper.last("LIMIT " + size + " OFFSET " + (long) (page - 1) * size);
+        List<ApiKey> records = apiKeyMapper.selectList(listWrapper);
+
+        Map<String, Object> result = new HashMap<>();
+        result.put("records", records);
+        result.put("total", total);
+        result.put("page", page);
+        result.put("size", size);
+        result.put("pages", (total + size - 1) / size);
+        return result;
+    }
+
+    /**
+     * 吊销 API Key（设置 enabled=false）
+     *
+     * @param id Key ID
+     */
+    public void revokeKey(Long id) {
+        ApiKey existing = apiKeyMapper.selectById(id);
+        if (existing == null) {
+            throw new IllegalArgumentException("API Key 不存在，ID：" + id);
+        }
+        existing.setEnabled(false);
+        apiKeyMapper.updateById(existing);
+        log.info("吊销 API Key: id={}, name={}", id, existing.getName());
+    }
+
+    /**
+     * 启用 API Key
+     *
+     * @param id Key ID
+     */
+    public void enableKey(Long id) {
+        ApiKey existing = apiKeyMapper.selectById(id);
+        if (existing == null) {
+            throw new IllegalArgumentException("API Key 不存在，ID：" + id);
+        }
+        existing.setEnabled(true);
+        apiKeyMapper.updateById(existing);
+        log.info("启用 API Key: id={}, name={}", id, existing.getName());
+    }
+
+    /**
+     * 逻辑删除 API Key
+     *
+     * @param id Key ID
+     */
+    public void deleteKey(Long id) {
+        ApiKey existing = apiKeyMapper.selectById(id);
+        if (existing == null) {
+            throw new IllegalArgumentException("API Key 不存在，ID：" + id);
+        }
+        apiKeyMapper.deleteById(id);
+        log.info("删除 API Key: id={}, name={}", id, existing.getName());
+    }
+
+    /**
+     * 验证 API Key 有效性（不自增调用次数，自增由 Filter 处理）
+     *
+     * @param keyValue Key 值
+     * @return 有效的 ApiKey，无效时返回 null
+     */
+    public ApiKey validateKey(String keyValue) {
+        if (keyValue == null || keyValue.isBlank()) {
+            return null;
+        }
+        return getKeyByKeyValue(keyValue);
+    }
+
+    /**
+     * 根据 keyValue 查询 API Key
+     *
+     * @param keyValue Key 值
+     * @return ApiKey 实体，不存在返回 null
+     */
+    public ApiKey getKeyByKeyValue(String keyValue) {
+        QueryWrapper<ApiKey> wrapper = new QueryWrapper<>();
+        wrapper.eq("key_value", keyValue);
+        return apiKeyMapper.selectOne(wrapper);
+    }
+
+    /**
+     * 自增调用次数
+     *
+     * @param id Key ID
+     */
+    public void incrementCallCount(Long id) {
+        // 使用 SQL 原子操作自增，避免并发问题
+        try {
+            String sql = "UPDATE api_key SET current_calls = current_calls + 1 WHERE id = ?";
+            // 通过 MyBatis Plus 无法直接做原子自增，使用 updateById 兜底
+            ApiKey existing = apiKeyMapper.selectById(id);
+            if (existing != null) {
+                existing.setCurrentCalls(
+                        (existing.getCurrentCalls() != null ? existing.getCurrentCalls() : 0L) + 1
+                );
+                apiKeyMapper.updateById(existing);
+            }
+        } catch (Exception e) {
+            log.warn("自增 API Key 调用次数失败: id={}", id, e);
+        }
+    }
+}

src/main/java/com/wok/supportbot/service/ConversationService.java

@@ -39,10 +39,19 @@ public class ConversationService {
      * @return 分页会话列表
      */
     public Map<String, Object> listConversations(int page, int size, String keyword) {
-        return listConversations(page, size, keyword, null, null);
+        return listConversations(page, size, keyword, null, null, null);
     }
 
     public Map<String, Object> listConversations(int page, int size, String keyword, String accountId, Long roleId) {
+        return listConversations(page, size, keyword, accountId, roleId, null);
+    }
+
+    /**
+     * 获取会话列表（分页，支持用户数据隔离）
+     *
+     * @param userId 系统用户ID，null 表示不过滤（SDK 调用场景）
+     */
+    public Map<String, Object> listConversations(int page, int size, String keyword, String accountId, Long roleId, Long userId) {
         // 构建基础 SQL 条件
         StringBuilder whereClause = new StringBuilder("WHERE cm1.is_delete = false ");
         List<Object> params = new ArrayList<>();
@@ -78,6 +87,11 @@ public class ConversationService {
             whereClause.append(" AND cs.role_id = ? ");
             params.add(roleId);
         }
+        // 用户数据隔离：只返回属于当前用户的会话
+        if (userId != null) {
+            whereClause.append(" AND cm1.user_id = ? ");
+            params.add(userId);
+        }
 
         // 查询总会话数
         String countSql = """

src/main/java/com/wok/supportbot/service/DashboardService.java

@@ -0,0 +1,352 @@
+package com.wok.supportbot.service;
+
+import com.wok.supportbot.dao.DashboardSnapshotMapper;
+import com.wok.supportbot.dao.RagHitLogMapper;
+import com.wok.supportbot.entity.DashboardSnapshot;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.scheduling.annotation.Scheduled;
+import org.springframework.stereotype.Service;
+
+import java.text.SimpleDateFormat;
+import java.util.*;
+
+/**
+ * 运营看板数据服务
+ * 提供实时指标查询、趋势统计、知识库分析、快照生成等功能
+ */
+@Service
+@Slf4j
+public class DashboardService {
+
+    @Autowired
+    private JdbcTemplate jdbcTemplate;
+
+    @Autowired
+    private DashboardSnapshotMapper dashboardSnapshotMapper;
+
+    @Autowired
+    private RagHitLogMapper ragHitLogMapper;
+
+    /**
+     * 获取今日实时概览指标
+     *
+     * @return 包含对话数、满意率、RAG 命中率、平均响应时间等指标的 Map
+     */
+    public Map<String, Object> getOverview() {
+        Map<String, Object> result = new LinkedHashMap<>();
+
+        String today = new SimpleDateFormat("yyyy-MM-dd").format(new Date());
+
+        // 今日对话数（按 conversation_id 去重）
+        Long conversationCount = queryLong(
+                "SELECT COUNT(DISTINCT conversation_id) FROM chat_message WHERE is_delete = false AND DATE(create_time) = ?",
+                today);
+        result.put("conversationCount", conversationCount);
+
+        // 今日消息数
+        Long messageCount = queryLong(
+                "SELECT COUNT(*) FROM chat_message WHERE is_delete = false AND DATE(create_time) = ?",
+                today);
+        result.put("messageCount", messageCount);
+
+        // 满意率（基于 message_feedback 表）
+        Long thumbsUp = queryLong(
+                "SELECT COUNT(*) FROM message_feedback WHERE is_delete = false AND feedback_type = 'THUMBS_UP' AND DATE(create_time) = ?",
+                today);
+        Long thumbsDown = queryLong(
+                "SELECT COUNT(*) FROM message_feedback WHERE is_delete = false AND feedback_type = 'THUMBS_DOWN' AND DATE(create_time) = ?",
+                today);
+        long totalFeedback = thumbsUp + thumbsDown;
+        double satisfactionRate = totalFeedback > 0 ? Math.round((double) thumbsUp / totalFeedback * 100.0) / 100.0 : 0.0;
+        result.put("satisfactionRate", satisfactionRate);
+        result.put("thumbsUpCount", thumbsUp);
+        result.put("thumbsDownCount", thumbsDown);
+
+        // RAG 命中率（基于 rag_hit_log 表）
+        Long ragHitCount = queryLong(
+                "SELECT COUNT(*) FROM rag_hit_log WHERE document_id IS NOT NULL AND DATE(create_time) = ?",
+                today);
+        Long ragMissCount = queryLong(
+                "SELECT COUNT(*) FROM rag_hit_log WHERE document_id IS NULL AND DATE(create_time) = ?",
+                today);
+        long totalRag = ragHitCount + ragMissCount;
+        double ragHitRate = totalRag > 0 ? Math.round((double) ragHitCount / totalRag * 100.0) / 100.0 : 0.0;
+        result.put("ragHitRate", ragHitRate);
+        result.put("ragHitCount", ragHitCount);
+        result.put("ragMissCount", ragMissCount);
+
+        // 平均响应时间（从 chat_message.metadata 中提取 responseTimeMs）
+        Double avgResponseTime = queryDouble(
+                "SELECT AVG(CAST(metadata->>'responseTimeMs' AS DOUBLE PRECISION)) FROM chat_message " +
+                        "WHERE is_delete = false AND message_type = 'ASSISTANT' " +
+                        "AND metadata ? 'responseTimeMs' AND DATE(create_time) = ?",
+                today);
+        result.put("avgResponseTime", avgResponseTime != null ? Math.round(avgResponseTime * 100.0) / 100.0 : 0.0);
+
+        return result;
+    }
+
+    /**
+     * 获取最近 N 天的趋势数据
+     *
+     * @param days 天数（7 或 30）
+     * @return 趋势快照列表
+     */
+    public List<DashboardSnapshot> getTrend(int days) {
+        String sql = "SELECT * FROM dashboard_snapshot WHERE snapshot_date >= CURRENT_DATE - ? ORDER BY snapshot_date ASC";
+        return jdbcTemplate.queryForList(sql, days).stream()
+                .map(this::mapToSnapshot)
+                .toList();
+    }
+
+    /**
+     * 获取知识库分析数据
+     *
+     * @return 包含命中文档 TOP-10 和未命中问题列表的 Map
+     */
+    public Map<String, Object> getKnowledgeAnalysis() {
+        Map<String, Object> result = new LinkedHashMap<>();
+
+        // RAG 命中文档 TOP-10（按命中次数降序）
+        String topHitSql = """
+                SELECT document_id, document_title, COUNT(*) AS hit_count, AVG(score) AS avg_score
+                FROM rag_hit_log
+                WHERE document_id IS NOT NULL
+                GROUP BY document_id, document_title
+                ORDER BY hit_count DESC
+                LIMIT 10
+                """;
+        List<Map<String, Object>> topHits = jdbcTemplate.queryForList(topHitSql);
+        result.put("topHitDocuments", topHits);
+
+        // 最近未命中问题列表（去重，限50条）
+        String missSql = """
+                SELECT DISTINCT user_query, MAX(create_time) AS last_time
+                FROM rag_hit_log
+                WHERE document_id IS NULL
+                GROUP BY user_query
+                ORDER BY last_time DESC
+                LIMIT 50
+                """;
+        List<Map<String, Object>> missQuestions = jdbcTemplate.queryForList(missSql);
+        result.put("missQuestions", missQuestions);
+
+        return result;
+    }
+
+    /**
+     * 获取自定义时间范围的快照数据
+     *
+     * @param startDate 开始日期（yyyy-MM-dd）
+     * @param endDate   结束日期（yyyy-MM-dd）
+     * @return 区间内的快照列表
+     */
+    public List<DashboardSnapshot> getCustomRange(String startDate, String endDate) {
+        String sql = "SELECT * FROM dashboard_snapshot WHERE snapshot_date >= ?::date AND snapshot_date <= ?::date ORDER BY snapshot_date ASC";
+        return jdbcTemplate.queryForList(sql, startDate, endDate).stream()
+                .map(this::mapToSnapshot)
+                .toList();
+    }
+
+    /**
+     * 每日凌晨 2:00 汇总前一天数据，写入 dashboard_snapshot 表（UPSERT）
+     */
+    @Scheduled(cron = "0 0 2 * * ?")
+    public void generateDailySnapshot() {
+        log.info("开始生成每日运营看板快照...");
+        try {
+            // 计算昨天的日期
+            Calendar cal = Calendar.getInstance();
+            cal.add(Calendar.DAY_OF_MONTH, -1);
+            Date yesterday = cal.getTime();
+            String yesterdayStr = new SimpleDateFormat("yyyy-MM-dd").format(yesterday);
+
+            // 对话数
+            int conversationCount = queryInt(
+                    "SELECT COUNT(DISTINCT conversation_id) FROM chat_message WHERE is_delete = false AND DATE(create_time) = ?",
+                    yesterdayStr);
+
+            // 消息数
+            int messageCount = queryInt(
+                    "SELECT COUNT(*) FROM chat_message WHERE is_delete = false AND DATE(create_time) = ?",
+                    yesterdayStr);
+
+            // 反馈统计
+            int thumbsUp = queryInt(
+                    "SELECT COUNT(*) FROM message_feedback WHERE is_delete = false AND feedback_type = 'THUMBS_UP' AND DATE(create_time) = ?",
+                    yesterdayStr);
+            int thumbsDown = queryInt(
+                    "SELECT COUNT(*) FROM message_feedback WHERE is_delete = false AND feedback_type = 'THUMBS_DOWN' AND DATE(create_time) = ?",
+                    yesterdayStr);
+            int totalFeedback = thumbsUp + thumbsDown;
+            double satisfactionRate = totalFeedback > 0 ? Math.round((double) thumbsUp / totalFeedback * 100.0) / 100.0 : 0.0;
+
+            // RAG 命中统计
+            int ragHitCount = queryInt(
+                    "SELECT COUNT(*) FROM rag_hit_log WHERE document_id IS NOT NULL AND DATE(create_time) = ?",
+                    yesterdayStr);
+            int ragMissCount = queryInt(
+                    "SELECT COUNT(*) FROM rag_hit_log WHERE document_id IS NULL AND DATE(create_time) = ?",
+                    yesterdayStr);
+
+            // 平均响应时间
+            Double avgResponseTime = queryDouble(
+                    "SELECT AVG(CAST(metadata->>'responseTimeMs' AS DOUBLE PRECISION)) FROM chat_message " +
+                            "WHERE is_delete = false AND message_type = 'ASSISTANT' " +
+                            "AND metadata ? 'responseTimeMs' AND DATE(create_time) = ?",
+                    yesterdayStr);
+
+            // 热门问题 TOP-10
+            String topQuestionsSql = """
+                    SELECT user_query, COUNT(*) AS cnt
+                    FROM rag_hit_log
+                    WHERE DATE(create_time) = ?
+                    GROUP BY user_query ORDER BY cnt DESC LIMIT 10
+                    """;
+            List<Map<String, Object>> topQuestions = jdbcTemplate.queryForList(topQuestionsSql, yesterdayStr);
+
+            // 命中文档 TOP-10
+            String topHitDocsSql = """
+                    SELECT document_id, document_title, COUNT(*) AS cnt
+                    FROM rag_hit_log
+                    WHERE document_id IS NOT NULL AND DATE(create_time) = ?
+                    GROUP BY document_id, document_title ORDER BY cnt DESC LIMIT 10
+                    """;
+            List<Map<String, Object>> topHitDocuments = jdbcTemplate.queryForList(topHitDocsSql, yesterdayStr);
+
+            // 未命中问题列表
+            String missQuestionsSql = """
+                    SELECT DISTINCT user_query
+                    FROM rag_hit_log
+                    WHERE document_id IS NULL AND DATE(create_time) = ?
+                    LIMIT 50
+                    """;
+            List<Map<String, Object>> missQuestions = jdbcTemplate.queryForList(missQuestionsSql, yesterdayStr);
+
+            // UPSERT：按 snapshot_date 唯一键插入或更新
+            String upsertSql = """
+                    INSERT INTO dashboard_snapshot (
+                        snapshot_date, conversation_count, message_count, satisfaction_rate,
+                        thumbs_up_count, thumbs_down_count, rag_hit_count, rag_miss_count,
+                        avg_response_time, top_questions, top_hit_documents, miss_questions,
+                        create_time, update_time
+                    ) VALUES (?::date, ?, ?, ?, ?, ?, ?, ?, ?, ?::jsonb, ?::jsonb, ?::jsonb, CURRENT_TIMESTAMP, CURRENT_TIMESTAMP)
+                    ON CONFLICT (snapshot_date) DO UPDATE SET
+                        conversation_count = EXCLUDED.conversation_count,
+                        message_count = EXCLUDED.message_count,
+                        satisfaction_rate = EXCLUDED.satisfaction_rate,
+                        thumbs_up_count = EXCLUDED.thumbs_up_count,
+                        thumbs_down_count = EXCLUDED.thumbs_down_count,
+                        rag_hit_count = EXCLUDED.rag_hit_count,
+                        rag_miss_count = EXCLUDED.rag_miss_count,
+                        avg_response_time = EXCLUDED.avg_response_time,
+                        top_questions = EXCLUDED.top_questions,
+                        top_hit_documents = EXCLUDED.top_hit_documents,
+                        miss_questions = EXCLUDED.miss_questions,
+                        update_time = CURRENT_TIMESTAMP
+                    """;
+            jdbcTemplate.update(upsertSql,
+                    yesterdayStr, conversationCount, messageCount, satisfactionRate,
+                    thumbsUp, thumbsDown, ragHitCount, ragMissCount,
+                    avgResponseTime != null ? avgResponseTime : 0.0,
+                    toJson(topQuestions), toJson(topHitDocuments), toJson(missQuestions));
+
+            log.info("每日运营看板快照生成完成: date={}, conversations={}, messages={}", yesterdayStr, conversationCount, messageCount);
+        } catch (Exception e) {
+            log.error("生成每日运营看板快照失败", e);
+        }
+    }
+
+    // ==================== 辅助方法 ====================
+
+    /**
+     * 查询单个 Long 值，结果为 null 时返回 0
+     */
+    private Long queryLong(String sql, Object... args) {
+        try {
+            Long val = jdbcTemplate.queryForObject(sql, Long.class, args);
+            return val != null ? val : 0L;
+        } catch (Exception e) {
+            return 0L;
+        }
+    }
+
+    /**
+     * 查询单个 Integer 值，结果为 null 时返回 0
+     */
+    private int queryInt(String sql, Object... args) {
+        try {
+            Integer val = jdbcTemplate.queryForObject(sql, Integer.class, args);
+            return val != null ? val : 0;
+        } catch (Exception e) {
+            return 0;
+        }
+    }
+
+    /**
+     * 查询单个 Double 值
+     */
+    private Double queryDouble(String sql, Object... args) {
+        try {
+            return jdbcTemplate.queryForObject(sql, Double.class, args);
+        } catch (Exception e) {
+            return null;
+        }
+    }
+
+    /**
+     * 将 List<Map> 序列化为 JSON 字符串
+     */
+    private String toJson(List<Map<String, Object>> data) {
+        if (data == null || data.isEmpty()) return "[]";
+        try {
+            com.fasterxml.jackson.databind.ObjectMapper mapper = new com.fasterxml.jackson.databind.ObjectMapper();
+            return mapper.writeValueAsString(data);
+        } catch (Exception e) {
+            return "[]";
+        }
+    }
+
+    /**
+     * 将查询结果 Map 转换为 DashboardSnapshot 对象
+     */
+    private DashboardSnapshot mapToSnapshot(Map<String, Object> row) {
+        return DashboardSnapshot.builder()
+                .id(row.get("id") != null ? ((Number) row.get("id")).longValue() : null)
+                .snapshotDate((Date) row.get("snapshot_date"))
+                .conversationCount(row.get("conversation_count") != null ? ((Number) row.get("conversation_count")).intValue() : 0)
+                .messageCount(row.get("message_count") != null ? ((Number) row.get("message_count")).intValue() : 0)
+                .satisfactionRate(row.get("satisfaction_rate") != null ? ((Number) row.get("satisfaction_rate")).doubleValue() : 0.0)
+                .thumbsUpCount(row.get("thumbs_up_count") != null ? ((Number) row.get("thumbs_up_count")).intValue() : 0)
+                .thumbsDownCount(row.get("thumbs_down_count") != null ? ((Number) row.get("thumbs_down_count")).intValue() : 0)
+                .ragHitCount(row.get("rag_hit_count") != null ? ((Number) row.get("rag_hit_count")).intValue() : 0)
+                .ragMissCount(row.get("rag_miss_count") != null ? ((Number) row.get("rag_miss_count")).intValue() : 0)
+                .avgResponseTime(row.get("avg_response_time") != null ? ((Number) row.get("avg_response_time")).doubleValue() : 0.0)
+                .topQuestions(parseJsonb(row.get("top_questions")))
+                .topHitDocuments(parseJsonb(row.get("top_hit_documents")))
+                .missQuestions(parseJsonb(row.get("miss_questions")))
+                .createTime((Date) row.get("create_time"))
+                .updateTime((Date) row.get("update_time"))
+                .build();
+    }
+
+    /**
+     * 解析 JSONB 字段为 Map（安全处理 null 和异常）
+     */
+    @SuppressWarnings("unchecked")
+    private Map<String, Object> parseJsonb(Object value) {
+        if (value == null) return Collections.emptyMap();
+        if (value instanceof Map) return (Map<String, Object>) value;
+        if (value instanceof String) {
+            try {
+                com.fasterxml.jackson.databind.ObjectMapper mapper = new com.fasterxml.jackson.databind.ObjectMapper();
+                return mapper.readValue((String) value, Map.class);
+            } catch (Exception e) {
+                return Collections.emptyMap();
+            }
+        }
+        return Collections.emptyMap();
+    }
+}

src/main/java/com/wok/supportbot/service/FaqMatchEngine.java

@@ -200,7 +200,7 @@ public class FaqMatchEngine {
             // 余弦距离查询：<=> 运算符返回余弦距离，相似度 = 1 - distance
             List<Map<String, Object>> results = jdbcTemplate.queryForList(
                     "SELECT fe.faq_id, fe.embedding <=> ?::vector AS distance, " +
-                            "kf.id, kf.question, kf.answer, kf.similar_questions, kf.category, " +
+                            "kf.id, kf.question, kf.answer, kf.similar_questions, kf.category, kf.category_id, " +
                             "kf.status, kf.priority, kf.hit_count, kf.source, kf.create_time, kf.update_time, kf.is_delete " +
                             "FROM faq_embedding fe " +
                             "JOIN knowledge_faq kf ON fe.faq_id = kf.id " +
@@ -331,6 +331,7 @@ public class FaqMatchEngine {
         faq.setAnswer(rs.getString("answer"));
         faq.setSimilarQuestions(rs.getString("similar_questions"));
         faq.setCategory(rs.getString("category"));
+        faq.setCategoryId(rs.getObject("category_id") != null ? rs.getLong("category_id") : null);
         faq.setStatus(rs.getString("status"));
         faq.setPriority(rs.getInt("priority"));
         faq.setHitCount(rs.getLong("hit_count"));
@@ -351,6 +352,7 @@ public class FaqMatchEngine {
         faq.setAnswer((String) result.get("answer"));
         faq.setSimilarQuestions((String) result.get("similar_questions"));
         faq.setCategory((String) result.get("category"));
+        faq.setCategoryId(result.get("category_id") != null ? ((Number) result.get("category_id")).longValue() : null);
         faq.setStatus((String) result.get("status"));
         faq.setPriority(((Number) result.get("priority")).intValue());
         faq.setHitCount(((Number) result.get("hit_count")).longValue());

src/main/java/com/wok/supportbot/service/FaqService.java

@@ -44,14 +44,14 @@ public class FaqService {
      * @param status   状态过滤（可选）
      * @return 分页结果 Map {total, records}
      */
-    public Map<String, Object> list(int page, int size, String keyword, String category, String status) {
+    public Map<String, Object> list(int page, int size, String keyword, Long categoryId, String status) {
         QueryWrapper<KnowledgeFaq> wrapper = new QueryWrapper<>();
 
         if (keyword != null && !keyword.isBlank()) {
             wrapper.like("question", keyword.trim());
         }
-        if (category != null && !category.isBlank()) {
-            wrapper.eq("category", category.trim());
+        if (categoryId != null) {
+            wrapper.eq("category_id", categoryId);
         }
         if (status != null && !status.isBlank()) {
             wrapper.eq("status", status.trim());
@@ -129,6 +129,9 @@ public class FaqService {
         if (faq.getCategory() != null) {
             existing.setCategory(faq.getCategory());
         }
+        if (faq.getCategoryId() != null) {
+            existing.setCategoryId(faq.getCategoryId());
+        }
         if (faq.getStatus() != null) {
             existing.setStatus(faq.getStatus());
         }
@@ -274,7 +277,7 @@ public class FaqService {
 
         // Top10 热门 FAQ
         List<Map<String, Object>> topFaqs = jdbcTemplate.queryForList(
-                "SELECT id, question, hit_count, category FROM knowledge_faq " +
+                "SELECT id, question, hit_count, category, category_id FROM knowledge_faq " +
                         "WHERE is_delete = false AND status = 'ENABLED' " +
                         "ORDER BY hit_count DESC LIMIT 10"
         );

src/main/java/com/wok/supportbot/service/RagHitLogService.java

@@ -0,0 +1,84 @@
+package com.wok.supportbot.service;
+
+import com.wok.supportbot.dao.RagHitLogMapper;
+import com.wok.supportbot.entity.RagHitLog;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.scheduling.annotation.Async;
+import org.springframework.stereotype.Service;
+
+/**
+ * RAG 命中日志服务
+ * 异步记录每次知识库检索的命中/未命中情况
+ */
+@Service
+@Slf4j
+public class RagHitLogService {
+
+    @Autowired
+    private RagHitLogMapper ragHitLogMapper;
+
+    /**
+     * 异步记录 RAG 命中事件
+     *
+     * @param conversationId 会话ID
+     * @param userQuery      用户查询文本
+     * @param documentId     命中的文档ID
+     * @param documentTitle  命中的文档标题
+     * @param score          匹配得分
+     * @param searchMode     检索模式
+     */
+    @Async
+    public void recordHit(String conversationId, String userQuery, Long documentId,
+                          String documentTitle, String score, String searchMode) {
+        try {
+            RagHitLog hitLog = RagHitLog.builder()
+                    .conversationId(conversationId)
+                    .userQuery(userQuery)
+                    .documentId(documentId)
+                    .documentTitle(documentTitle)
+                    .score(parseScore(score))
+                    .searchMode(searchMode)
+                    .build();
+            ragHitLogMapper.insert(hitLog);
+            log.debug("记录 RAG 命中: documentId={}, query={}", documentId, userQuery);
+        } catch (Exception e) {
+            log.warn("记录 RAG 命中日志失败: {}", e.getMessage());
+        }
+    }
+
+    /**
+     * 异步记录 RAG 未命中事件
+     *
+     * @param conversationId 会话ID
+     * @param userQuery      用户查询文本
+     * @param searchMode     检索模式
+     */
+    @Async
+    public void recordMiss(String conversationId, String userQuery, String searchMode) {
+        try {
+            RagHitLog hitLog = RagHitLog.builder()
+                    .conversationId(conversationId)
+                    .userQuery(userQuery)
+                    .documentId(null)
+                    .searchMode(searchMode)
+                    .build();
+            ragHitLogMapper.insert(hitLog);
+            log.debug("记录 RAG 未命中: query={}", userQuery);
+        } catch (Exception e) {
+            log.warn("记录 RAG 未命中日志失败: {}", e.getMessage());
+        }
+    }
+
+    /**
+     * 安全解析得分字符串为 Double
+     */
+    private Double parseScore(String score) {
+        if (score == null || score.isBlank()) return null;
+        try {
+            return Double.parseDouble(score);
+        } catch (NumberFormatException e) {
+            return null;
+        }
+    }
+}

src/main/java/com/wok/supportbot/service/SysRoleService.java

@@ -0,0 +1,73 @@
+package com.wok.supportbot.service;
+
+import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
+import com.wok.supportbot.dao.SysRoleMapper;
+import com.wok.supportbot.entity.SysRole;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.stereotype.Service;
+
+import java.util.List;
+
+/**
+ * 系统角色服务
+ */
+@Slf4j
+@Service
+public class SysRoleService {
+
+    private final SysRoleMapper roleMapper;
+
+    public SysRoleService(SysRoleMapper roleMapper) {
+        this.roleMapper = roleMapper;
+    }
+
+    /**
+     * 获取所有角色列表
+     */
+    public List<SysRole> listAll() {
+        return roleMapper.selectList(
+                new LambdaQueryWrapper<SysRole>()
+                        .eq(SysRole::getIsDelete, false)
+                        .orderByAsc(SysRole::getId)
+        );
+    }
+
+    /**
+     * 根据ID获取角色
+     */
+    public SysRole getById(Long id) {
+        return roleMapper.selectById(id);
+    }
+
+    /**
+     * 创建角色
+     */
+    public SysRole createRole(String roleKey, String name, String description) {
+        Long exists = roleMapper.selectCount(
+                new LambdaQueryWrapper<SysRole>().eq(SysRole::getRoleKey, roleKey)
+        );
+        if (exists > 0) {
+            throw new IllegalArgumentException("角色标识已存在: " + roleKey);
+        }
+        SysRole role = SysRole.builder()
+                .roleKey(roleKey)
+                .name(name)
+                .description(description)
+                .enabled(true)
+                .build();
+        roleMapper.insert(role);
+        return role;
+    }
+
+    /**
+     * 更新角色
+     */
+    public void updateRole(Long id, String name, String description, Boolean enabled) {
+        SysRole role = roleMapper.selectById(id);
+        if (role == null) throw new IllegalArgumentException("角色不存在");
+        if (name != null) role.setName(name);
+        if (description != null) role.setDescription(description);
+        if (enabled != null) role.setEnabled(enabled);
+        roleMapper.updateById(role);
+    }
+}

src/main/java/com/wok/supportbot/service/SysUserService.java

@@ -0,0 +1,270 @@
+package com.wok.supportbot.service;
+
+import com.baomidou.mybatisplus.core.conditions.query.LambdaQueryWrapper;
+import com.wok.supportbot.dao.SysRoleMapper;
+import com.wok.supportbot.dao.SysUserMapper;
+import com.wok.supportbot.dao.SysUserRoleMapper;
+import com.wok.supportbot.entity.SysRole;
+import com.wok.supportbot.entity.SysUser;
+import com.wok.supportbot.entity.SysUserRole;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.security.core.authority.SimpleGrantedAuthority;
+import org.springframework.security.core.userdetails.User;
+import org.springframework.security.core.userdetails.UserDetails;
+import org.springframework.security.core.userdetails.UserDetailsService;
+import org.springframework.security.core.userdetails.UsernameNotFoundException;
+import org.springframework.security.crypto.password.PasswordEncoder;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+import java.util.*;
+import java.util.stream.Collectors;
+
+/**
+ * 系统用户服务
+ * 实现 UserDetailsService 用于 Spring Security 认证
+ */
+@Slf4j
+@Service
+public class SysUserService implements UserDetailsService {
+
+    private final SysUserMapper userMapper;
+    private final SysRoleMapper roleMapper;
+    private final SysUserRoleMapper userRoleMapper;
+    private final PasswordEncoder passwordEncoder;
+    private final JdbcTemplate jdbcTemplate;
+
+    public SysUserService(SysUserMapper userMapper, SysRoleMapper roleMapper,
+                          SysUserRoleMapper userRoleMapper, PasswordEncoder passwordEncoder,
+                          JdbcTemplate jdbcTemplate) {
+        this.userMapper = userMapper;
+        this.roleMapper = roleMapper;
+        this.userRoleMapper = userRoleMapper;
+        this.passwordEncoder = passwordEncoder;
+        this.jdbcTemplate = jdbcTemplate;
+    }
+
+    /**
+     * Spring Security 认证入口：根据用户名加载用户详情
+     */
+    @Override
+    public UserDetails loadUserByUsername(String username) throws UsernameNotFoundException {
+        SysUser user = userMapper.selectOne(
+                new LambdaQueryWrapper<SysUser>()
+                        .eq(SysUser::getUsername, username)
+                        .eq(SysUser::getIsDelete, false)
+        );
+        if (user == null) {
+            throw new UsernameNotFoundException("用户不存在: " + username);
+        }
+        if (Boolean.FALSE.equals(user.getEnabled())) {
+            throw new UsernameNotFoundException("用户已被禁用: " + username);
+        }
+
+        List<SysRole> roles = getUserRoles(user.getId());
+        List<SimpleGrantedAuthority> authorities = roles.stream()
+                .map(r -> new SimpleGrantedAuthority("ROLE_" + r.getRoleKey()))
+                .collect(Collectors.toList());
+
+        return new User(user.getUsername(), user.getPassword(), authorities);
+    }
+
+    /**
+     * 根据用户名查询用户信息（含角色）
+     */
+    public SysUser getUserByUsername(String username) {
+        SysUser user = userMapper.selectOne(
+                new LambdaQueryWrapper<SysUser>()
+                        .eq(SysUser::getUsername, username)
+                        .eq(SysUser::getIsDelete, false)
+        );
+        if (user != null) {
+            user.setRoles(getUserRoles(user.getId()));
+        }
+        return user;
+    }
+
+    /**
+     * 获取用户的角色列表
+     */
+    public List<SysRole> getUserRoles(Long userId) {
+        List<SysUserRole> userRoles = userRoleMapper.selectList(
+                new LambdaQueryWrapper<SysUserRole>().eq(SysUserRole::getUserId, userId)
+        );
+        if (userRoles.isEmpty()) return List.of();
+        List<Long> roleIds = userRoles.stream().map(SysUserRole::getRoleId).toList();
+        return roleMapper.selectBatchIds(roleIds);
+    }
+
+    /**
+     * 分页查询用户列表
+     */
+    public Map<String, Object> listUsers(int page, int size, String keyword, Boolean enabled) {
+        StringBuilder where = new StringBuilder("WHERE u.is_delete = FALSE");
+        List<Object> params = new ArrayList<>();
+
+        if (keyword != null && !keyword.isBlank()) {
+            where.append(" AND (u.username ILIKE ? OR u.nickname ILIKE ? OR u.email ILIKE ?)");
+            String like = "%" + keyword + "%";
+            params.addAll(List.of(like, like, like));
+        }
+        if (enabled != null) {
+            where.append(" AND u.enabled = ?");
+            params.add(enabled);
+        }
+
+        // 总数
+        String countSql = "SELECT COUNT(*) FROM sys_user u " + where;
+        Long total = jdbcTemplate.queryForObject(countSql, Long.class, params.toArray());
+
+        // 分页数据（联查角色名称）
+        int offset = (page - 1) * size;
+        String dataSql = """
+            SELECT u.id, u.username, u.nickname, u.email, u.phone, u.enabled,
+                   u.last_login_time, u.create_time,
+                   STRING_AGG(r.name, ',') AS role_names,
+                   STRING_AGG(r.role_key, ',') AS role_keys
+            FROM sys_user u
+            LEFT JOIN sys_user_role ur ON ur.user_id = u.id
+            LEFT JOIN sys_role r ON r.id = ur.role_id AND r.is_delete = FALSE
+            %s
+            GROUP BY u.id
+            ORDER BY u.create_time DESC
+            LIMIT ? OFFSET ?
+            """.formatted(where);
+        List<Object> dataParams = new ArrayList<>(params);
+        dataParams.add(size);
+        dataParams.add(offset);
+
+        List<Map<String, Object>> users = jdbcTemplate.queryForList(dataSql, dataParams.toArray());
+
+        Map<String, Object> result = new LinkedHashMap<>();
+        result.put("total", total != null ? total : 0);
+        result.put("page", page);
+        result.put("size", size);
+        result.put("records", users);
+        return result;
+    }
+
+    /**
+     * 创建用户
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public SysUser createUser(String username, String password, String nickname,
+                              String email, String phone, List<Long> roleIds) {
+        // 检查用户名是否已存在
+        Long exists = userMapper.selectCount(
+                new LambdaQueryWrapper<SysUser>().eq(SysUser::getUsername, username)
+        );
+        if (exists > 0) {
+            throw new IllegalArgumentException("用户名已存在: " + username);
+        }
+
+        SysUser user = SysUser.builder()
+                .username(username)
+                .password(passwordEncoder.encode(password))
+                .nickname(nickname)
+                .email(email)
+                .phone(phone)
+                .enabled(true)
+                .build();
+        userMapper.insert(user);
+
+        // 分配角色
+        if (roleIds != null && !roleIds.isEmpty()) {
+            assignRoles(user.getId(), roleIds);
+        }
+
+        return user;
+    }
+
+    /**
+     * 更新用户信息
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public void updateUser(Long id, String nickname, String email, String phone) {
+        SysUser user = userMapper.selectById(id);
+        if (user == null) throw new IllegalArgumentException("用户不存在");
+
+        if (nickname != null) user.setNickname(nickname);
+        if (email != null) user.setEmail(email);
+        if (phone != null) user.setPhone(phone);
+        userMapper.updateById(user);
+    }
+
+    /**
+     * 修改密码
+     */
+    public void changePassword(Long id, String newPassword) {
+        SysUser user = userMapper.selectById(id);
+        if (user == null) throw new IllegalArgumentException("用户不存在");
+        user.setPassword(passwordEncoder.encode(newPassword));
+        userMapper.updateById(user);
+    }
+
+    /**
+     * 启用/禁用用户
+     */
+    public void toggleUser(Long id, boolean enabled) {
+        SysUser user = userMapper.selectById(id);
+        if (user == null) throw new IllegalArgumentException("用户不存在");
+        user.setEnabled(enabled);
+        userMapper.updateById(user);
+    }
+
+    /**
+     * 分配角色（先删后插）
+     */
+    @Transactional(rollbackFor = Exception.class)
+    public void assignRoles(Long userId, List<Long> roleIds) {
+        // 删除旧关联
+        userRoleMapper.delete(
+                new LambdaQueryWrapper<SysUserRole>().eq(SysUserRole::getUserId, userId)
+        );
+        // 插入新关联
+        for (Long roleId : roleIds) {
+            SysUserRole userRole = SysUserRole.builder()
+                    .userId(userId)
+                    .roleId(roleId)
+                    .build();
+            userRoleMapper.insert(userRole);
+        }
+    }
+
+    /**
+     * 获取所有角色列表（用于分配角色时的下拉选择）
+     */
+    public List<SysRole> getAllRoles() {
+        return roleMapper.selectList(
+                new LambdaQueryWrapper<SysRole>().eq(SysRole::getIsDelete, false).orderByAsc(SysRole::getId)
+        );
+    }
+
+    /**
+     * 根据ID获取用户详情（含角色）
+     */
+    public SysUser getUserById(Long id) {
+        SysUser user = userMapper.selectById(id);
+        if (user != null) {
+            user.setRoles(getUserRoles(user.getId()));
+        }
+        return user;
+    }
+
+    /**
+     * 更新最后登录时间
+     */
+    public void updateLastLoginTime(Long userId) {
+        jdbcTemplate.update(
+                "UPDATE sys_user SET last_login_time = CURRENT_TIMESTAMP WHERE id = ?", userId
+        );
+    }
+
+    /**
+     * 根据ID获取用户角色Key列表
+     */
+    public List<String> getRoleKeysByUserId(Long userId) {
+        return getUserRoles(userId).stream().map(SysRole::getRoleKey).toList();
+    }
+}

src/main/java/com/wok/supportbot/service/WebhookService.java

@@ -0,0 +1,191 @@
+package com.wok.supportbot.service;
+
+import com.baomidou.mybatisplus.core.conditions.query.QueryWrapper;
+import com.wok.supportbot.dao.WebhookConfigMapper;
+import com.wok.supportbot.entity.WebhookConfig;
+import lombok.extern.slf4j.Slf4j;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.scheduling.annotation.Async;
+import org.springframework.stereotype.Service;
+import org.springframework.web.client.RestClient;
+
+import java.util.*;
+
+/**
+ * Webhook 管理服务
+ * 提供 Webhook 的增删改查及事件推送功能。
+ */
+@Slf4j
+@Service
+public class WebhookService {
+
+    @Autowired
+    private WebhookConfigMapper webhookConfigMapper;
+
+    /**
+     * 分页查询 Webhook 列表
+     *
+     * @param page 页码（从1开始）
+     * @param size 每页条数
+     * @return 包含 records/total/page/size/pages 的结果
+     */
+    public Map<String, Object> listWebhooks(int page, int size) {
+        QueryWrapper<WebhookConfig> countWrapper = new QueryWrapper<>();
+        Long total = webhookConfigMapper.selectCount(countWrapper);
+
+        QueryWrapper<WebhookConfig> listWrapper = new QueryWrapper<>();
+        listWrapper.orderByDesc("create_time");
+        listWrapper.last("LIMIT " + size + " OFFSET " + (long) (page - 1) * size);
+        List<WebhookConfig> records = webhookConfigMapper.selectList(listWrapper);
+
+        Map<String, Object> result = new HashMap<>();
+        result.put("records", records);
+        result.put("total", total);
+        result.put("page", page);
+        result.put("size", size);
+        result.put("pages", (total + size - 1) / size);
+        return result;
+    }
+
+    /**
+     * 创建 Webhook
+     *
+     * @param userId 所属用户ID
+     * @param name   名称
+     * @param url    回调 URL
+     * @param events 订阅的事件列表
+     * @return 新创建的 WebhookConfig
+     */
+    public WebhookConfig createWebhook(Long userId, String name, String url, List<String> events) {
+        // 将事件列表包装为 Map 存入 JSONB
+        Map<String, Object> eventsMap = new HashMap<>();
+        eventsMap.put("list", events != null ? events : new ArrayList<>());
+
+        WebhookConfig config = WebhookConfig.builder()
+                .userId(userId)
+                .name(name)
+                .url(url)
+                .events(eventsMap)
+                .enabled(true)
+                .secret(UUID.randomUUID().toString().replace("-", ""))
+                .build();
+
+        webhookConfigMapper.insert(config);
+        log.info("创建 Webhook: name={}, url={}", name, url);
+        return config;
+    }
+
+    /**
+     * 更新 Webhook
+     *
+     * @param id      Webhook ID
+     * @param name    名称（null 则不更新）
+     * @param url     回调 URL（null 则不更新）
+     * @param events  订阅事件列表（null 则不更新）
+     * @param enabled 是否启用（null 则不更新）
+     * @return 更新后的 WebhookConfig
+     */
+    public WebhookConfig updateWebhook(Long id, String name, String url, List<String> events, Boolean enabled) {
+        WebhookConfig existing = webhookConfigMapper.selectById(id);
+        if (existing == null) {
+            throw new IllegalArgumentException("Webhook 不存在，ID：" + id);
+        }
+
+        if (name != null) {
+            existing.setName(name);
+        }
+        if (url != null) {
+            existing.setUrl(url);
+        }
+        if (events != null) {
+            Map<String, Object> eventsMap = new HashMap<>();
+            eventsMap.put("list", events);
+            existing.setEvents(eventsMap);
+        }
+        if (enabled != null) {
+            existing.setEnabled(enabled);
+        }
+
+        webhookConfigMapper.updateById(existing);
+        log.info("更新 Webhook: id={}", id);
+        return webhookConfigMapper.selectById(id);
+    }
+
+    /**
+     * 逻辑删除 Webhook
+     *
+     * @param id Webhook ID
+     */
+    public void deleteWebhook(Long id) {
+        WebhookConfig existing = webhookConfigMapper.selectById(id);
+        if (existing == null) {
+            throw new IllegalArgumentException("Webhook 不存在，ID：" + id);
+        }
+        webhookConfigMapper.deleteById(id);
+        log.info("删除 Webhook: id={}, name={}", id, existing.getName());
+    }
+
+    /**
+     * 异步触发事件推送
+     * 查询所有匹配事件的已启用 Webhook，逐个 POST 推送。
+     * 失败只记录日志，不抛异常。
+     *
+     * @param event   事件名称，如 "document.processed" / "feedback.negative"
+     * @param payload 事件数据
+     */
+    @Async
+    public void triggerEvent(String event, Map<String, Object> payload) {
+        // 查询所有已启用的 Webhook
+        QueryWrapper<WebhookConfig> wrapper = new QueryWrapper<>();
+        wrapper.eq("enabled", true);
+        List<WebhookConfig> allWebhooks = webhookConfigMapper.selectList(wrapper);
+
+        // 过滤出订阅了该事件的 Webhook
+        List<WebhookConfig> matched = allWebhooks.stream()
+                .filter(wh -> isEventSubscribed(wh, event))
+                .toList();
+
+        if (matched.isEmpty()) {
+            return;
+        }
+
+        // 构建推送 payload
+        Map<String, Object> body = new HashMap<>();
+        body.put("event", event);
+        body.put("timestamp", System.currentTimeMillis());
+        body.put("data", payload != null ? payload : new HashMap<>());
+
+        RestClient restClient = RestClient.create();
+
+        for (WebhookConfig webhook : matched) {
+            try {
+                restClient.post()
+                        .uri(webhook.getUrl())
+                        .header("Content-Type", "application/json")
+                        .body(body)
+                        .retrieve()
+                        .toBodilessEntity();
+                log.info("Webhook 推送成功: name={}, event={}", webhook.getName(), event);
+            } catch (Exception e) {
+                log.error("Webhook 推送失败: name={}, url={}, event={}, error={}",
+                        webhook.getName(), webhook.getUrl(), event, e.getMessage());
+            }
+        }
+    }
+
+    /**
+     * 判断 Webhook 是否订阅了指定事件
+     */
+    @SuppressWarnings("unchecked")
+    private boolean isEventSubscribed(WebhookConfig webhook, String event) {
+        Map<String, Object> events = webhook.getEvents();
+        if (events == null || !events.containsKey("list")) {
+            return false;
+        }
+        Object listObj = events.get("list");
+        if (listObj instanceof List<?> list) {
+            return list.contains(event);
+        }
+        return false;
+    }
+}

src/main/resources/application.yml

@@ -78,6 +78,10 @@ springdoc:
     - group: default
       paths-to-match: /**
       packages-to-scan: com.wok.supportbot.controller
+    - group: open-api
+      display-name: 开放API
+      paths-to-match: /open-api/**
+      packages-to-scan: com.wok.supportbot.controller
 
 knife4j:
   setting:
@@ -89,3 +93,12 @@ knife4j:
 logging:
   pattern:
     console: "%d{yyyy-MM-dd HH:mm:ss} [%thread] %-5level %logger{36} - %msg%n"
+
+# ==================== JWT 认证配置 ====================
+jwt:
+  # 签名密钥（生产环境务必通过环境变量 JWT_SECRET 覆盖）
+  secret: support-bot-jwt-secret-key-2026-please-change-in-production
+  # 访问令牌有效期：24小时（毫秒）
+  expiration: 86400000
+  # 刷新令牌有效期：7天（毫秒）
+  refresh-expiration: 604800000

src/main/resources/static/components/ApiKeyManager.js

@@ -0,0 +1,250 @@
+/**
+ * API Key 管理组件
+ * 支持 API Key 的生成、吊销、启用、删除、复制、分页查询
+ */
+import { ref, onMounted, computed } from 'vue'
+import { listApiKeys, createApiKey, revokeApiKey, enableApiKey, deleteApiKey } from '../js/api.js'
+import { toast } from '../js/utils.js'
+
+export default {
+  template: `
+  <div class="card" style="margin-top:16px;">
+    <h3 style="margin-bottom:12px;">🔑 API Key 管理</h3>
+
+    <!-- 操作栏 -->
+    <div style="display:flex;gap:8px;margin-bottom:12px;flex-wrap:wrap;align-items:center;">
+      <button @click="openCreateDialog" style="padding:6px 14px;background:var(--primary);color:#fff;border:none;border-radius:6px;cursor:pointer;">＋ 新建 API Key</button>
+      <span style="margin-left:auto;font-size:13px;color:#666;">共 {{ total }} 个 Key</span>
+    </div>
+
+    <!-- API Key 表格 -->
+    <table style="width:100%;border-collapse:collapse;">
+      <thead>
+        <tr style="border-bottom:2px solid var(--border);">
+          <th style="text-align:left;padding:8px;">名称</th>
+          <th style="text-align:left;padding:8px;">Key</th>
+          <th style="text-align:center;padding:8px;">频率限制</th>
+          <th style="text-align:center;padding:8px;">调用次数</th>
+          <th style="text-align:center;padding:8px;">过期时间</th>
+          <th style="text-align:center;padding:8px;">状态</th>
+          <th style="text-align:right;padding:8px;">操作</th>
+        </tr>
+      </thead>
+      <tbody>
+        <tr v-if="loading"><td colspan="7" style="text-align:center;padding:20px;">加载中...</td></tr>
+        <tr v-else-if="keys.length === 0"><td colspan="7" style="text-align:center;padding:20px;color:#999;">暂无 API Key</td></tr>
+        <tr v-for="k in keys" :key="k.id" style="border-bottom:1px solid var(--border);">
+          <td style="padding:8px;">
+            <div style="font-weight:500;">{{ k.name || '未命名' }}</div>
+            <div v-if="k.description" style="font-size:12px;color:#999;margin-top:2px;">{{ k.description }}</div>
+          </td>
+          <td style="padding:8px;">
+            <div style="display:flex;align-items:center;gap:6px;">
+              <code style="font-size:12px;background:var(--bg);padding:2px 6px;border-radius:4px;">{{ maskKey(k.keyValue) }}</code>
+              <button @click="copyKey(k.keyValue)" title="复制完整 Key" style="padding:2px 6px;background:none;border:1px solid var(--border);border-radius:4px;cursor:pointer;font-size:12px;">📋</button>
+            </div>
+          </td>
+          <td style="text-align:center;padding:8px;">{{ k.rateLimit || 60 }} 次/分钟</td>
+          <td style="text-align:center;padding:8px;">
+            {{ k.currentCalls || 0 }}
+            <span v-if="k.maxCalls" style="color:#999;">/ {{ k.maxCalls }}</span>
+            <span v-else style="color:#999;">（不限）</span>
+          </td>
+          <td style="text-align:center;padding:8px;font-size:12px;">
+            {{ k.expireTime ? formatDate(k.expireTime) : '永不过期' }}
+          </td>
+          <td style="text-align:center;padding:8px;">
+            <span :style="{color: k.enabled ? '#28a745' : '#dc3545', cursor:'pointer'}">
+              {{ k.enabled ? '✅ 有效' : '❌ 已吊销' }}
+            </span>
+          </td>
+          <td style="text-align:right;padding:8px;">
+            <button v-if="k.enabled" @click="doRevoke(k.id)" style="padding:3px 8px;background:none;border:1px solid #dc3545;color:#dc3545;border-radius:4px;cursor:pointer;margin-right:4px;font-size:12px;">吊销</button>
+            <button v-else @click="doEnable(k.id)" style="padding:3px 8px;background:none;border:1px solid #28a745;color:#28a745;border-radius:4px;cursor:pointer;margin-right:4px;font-size:12px;">启用</button>
+            <button @click="doDelete(k.id)" style="padding:3px 8px;background:none;border:1px solid #dc3545;color:#dc3545;border-radius:4px;cursor:pointer;font-size:12px;">删除</button>
+          </td>
+        </tr>
+      </tbody>
+    </table>
+
+    <!-- 分页 -->
+    <div v-if="total > pageSize" style="display:flex;justify-content:center;gap:8px;margin-top:12px;">
+      <button @click="page > 1 && (page--, loadList())" :disabled="page <= 1" style="padding:4px 10px;">上一页</button>
+      <span style="line-height:32px;">第 {{ page }} / {{ Math.ceil(total / pageSize) }} 页（共 {{ total }} 条）</span>
+      <button @click="page < Math.ceil(total / pageSize) && (page++, loadList())" :disabled="page >= Math.ceil(total / pageSize)" style="padding:4px 10px;">下一页</button>
+    </div>
+
+    <!-- 新建弹窗 -->
+    <div v-if="showCreateDialog" style="position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);display:flex;align-items:center;justify-content:center;z-index:1000;">
+      <div style="background:var(--card);border-radius:12px;padding:24px;width:520px;max-width:90vw;max-height:90vh;overflow-y:auto;">
+        <h4 style="margin-bottom:16px;">新建 API Key</h4>
+        <div style="margin-bottom:12px;">
+          <label style="display:block;margin-bottom:4px;font-size:13px;">名称 *</label>
+          <input v-model="form.name" placeholder="如：生产环境 Key" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+        </div>
+        <div style="margin-bottom:12px;">
+          <label style="display:block;margin-bottom:4px;font-size:13px;">描述</label>
+          <input v-model="form.description" placeholder="用途说明（可选）" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+        </div>
+        <div style="display:flex;gap:8px;margin-bottom:12px;">
+          <div style="flex:1;">
+            <label style="display:block;margin-bottom:4px;font-size:13px;">频率限制（次/分钟）</label>
+            <input v-model.number="form.rateLimit" type="number" min="1" placeholder="60" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+          </div>
+          <div style="flex:1;">
+            <label style="display:block;margin-bottom:4px;font-size:13px;">最大调用次数</label>
+            <input v-model.number="form.maxCalls" type="number" min="1" placeholder="不限" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+          </div>
+        </div>
+        <div style="margin-bottom:12px;">
+          <label style="display:block;margin-bottom:4px;font-size:13px;">过期时间（可选）</label>
+          <input v-model="form.expireTime" type="datetime-local" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+        </div>
+        <div style="display:flex;justify-content:flex-end;gap:8px;">
+          <button @click="showCreateDialog = false" style="padding:8px 16px;background:none;border:1px solid var(--border);border-radius:6px;cursor:pointer;">取消</button>
+          <button @click="doCreate" :disabled="!form.name" style="padding:8px 16px;background:var(--primary);color:#fff;border:none;border-radius:6px;cursor:pointer;">创建</button>
+        </div>
+      </div>
+    </div>
+
+    <!-- 创建成功提示弹窗（显示完整 Key） -->
+    <div v-if="showKeyReveal" style="position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);display:flex;align-items:center;justify-content:center;z-index:1001;">
+      <div style="background:var(--card);border-radius:12px;padding:24px;width:520px;max-width:90vw;">
+        <h4 style="margin-bottom:8px;">✅ API Key 已创建</h4>
+        <p style="color:#dc3545;font-size:13px;margin-bottom:12px;">⚠ 请立即复制保存，关闭后将无法再次查看完整 Key。</p>
+        <div style="background:var(--bg);padding:12px;border-radius:6px;font-family:monospace;word-break:break-all;font-size:13px;margin-bottom:12px;">
+          {{ revealedKey }}
+        </div>
+        <div style="display:flex;justify-content:flex-end;gap:8px;">
+          <button @click="copyKey(revealedKey)" style="padding:8px 16px;background:var(--primary);color:#fff;border:none;border-radius:6px;cursor:pointer;">📋 复制 Key</button>
+          <button @click="showKeyReveal = false" style="padding:8px 16px;background:none;border:1px solid var(--border);border-radius:6px;cursor:pointer;">关闭</button>
+        </div>
+      </div>
+    </div>
+  </div>
+  `,
+
+  setup() {
+    const keys = ref([])
+    const loading = ref(false)
+    const page = ref(1)
+    const pageSize = ref(20)
+    const total = ref(0)
+    const showCreateDialog = ref(false)
+    const showKeyReveal = ref(false)
+    const revealedKey = ref('')
+    const form = ref({ name: '', description: '', rateLimit: null, maxCalls: null, expireTime: '' })
+
+    async function loadList() {
+      loading.value = true
+      try {
+        const res = await listApiKeys(page.value, pageSize.value)
+        if (res.success) {
+          keys.value = res.data || []
+          total.value = res.total || 0
+        }
+      } catch (e) {
+        toast('加载失败: ' + e.message, 'error')
+      }
+      loading.value = false
+    }
+
+    function openCreateDialog() {
+      form.value = { name: '', description: '', rateLimit: null, maxCalls: null, expireTime: '' }
+      showCreateDialog.value = true
+    }
+
+    async function doCreate() {
+      const data = { name: form.value.name, description: form.value.description || '' }
+      if (form.value.rateLimit) data.rateLimit = form.value.rateLimit
+      if (form.value.maxCalls) data.maxCalls = form.value.maxCalls
+      if (form.value.expireTime) data.expireTime = form.value.expireTime
+
+      try {
+        const res = await createApiKey(data)
+        if (res.success) {
+          toast('创建成功', 'success')
+          showCreateDialog.value = false
+          // 显示完整 Key 供用户复制
+          if (res.data && res.data.keyValue) {
+            revealedKey.value = res.data.keyValue
+            showKeyReveal.value = true
+          }
+          loadList()
+        } else {
+          toast(res.message || '创建失败', 'error')
+        }
+      } catch (e) {
+        toast('创建失败: ' + e.message, 'error')
+      }
+    }
+
+    async function doRevoke(id) {
+      if (!confirm('确认吊销该 API Key？吊销后使用该 Key 的请求将被拒绝。')) return
+      try {
+        const res = await revokeApiKey(id)
+        if (res.success) { toast('已吊销', 'success'); loadList() }
+        else toast(res.message || '吊销失败', 'error')
+      } catch (e) { toast('吊销失败: ' + e.message, 'error') }
+    }
+
+    async function doEnable(id) {
+      try {
+        const res = await enableApiKey(id)
+        if (res.success) { toast('已启用', 'success'); loadList() }
+        else toast(res.message || '启用失败', 'error')
+      } catch (e) { toast('启用失败: ' + e.message, 'error') }
+    }
+
+    async function doDelete(id) {
+      if (!confirm('确认删除该 API Key？此操作不可恢复。')) return
+      try {
+        const res = await deleteApiKey(id)
+        if (res.success) { toast('已删除', 'success'); loadList() }
+        else toast(res.message || '删除失败', 'error')
+      } catch (e) { toast('删除失败: ' + e.message, 'error') }
+    }
+
+    function maskKey(key) {
+      if (!key || key.length < 12) return key || '***'
+      return key.substring(0, 6) + '****' + key.substring(key.length - 4)
+    }
+
+    function copyKey(key) {
+      if (!key) return
+      navigator.clipboard.writeText(key).then(() => {
+        toast('已复制到剪贴板', 'success')
+      }).catch(() => {
+        // 降级方案
+        const ta = document.createElement('textarea')
+        ta.value = key
+        document.body.appendChild(ta)
+        ta.select()
+        document.execCommand('copy')
+        document.body.removeChild(ta)
+        toast('已复制到剪贴板', 'success')
+      })
+    }
+
+    function formatDate(dateVal) {
+      if (!dateVal) return '-'
+      const d = new Date(dateVal)
+      const y = d.getFullYear()
+      const m = String(d.getMonth() + 1).padStart(2, '0')
+      const day = String(d.getDate()).padStart(2, '0')
+      const h = String(d.getHours()).padStart(2, '0')
+      const min = String(d.getMinutes()).padStart(2, '0')
+      return y + '-' + m + '-' + day + ' ' + h + ':' + min
+    }
+
+    onMounted(() => loadList())
+
+    return {
+      keys, loading, page, pageSize, total,
+      showCreateDialog, showKeyReveal, revealedKey, form,
+      loadList, openCreateDialog, doCreate,
+      doRevoke, doEnable, doDelete,
+      maskKey, copyKey, formatDate
+    }
+  }
+}

src/main/resources/static/components/DashboardPanel.js

@@ -0,0 +1,340 @@
+/**
+ * 运营看板组件
+ * 指标卡片 + Chart.js 趋势图表 + 知识库文档命中排行 + 未命中问题收集
+ */
+import { ref, computed, onMounted, onBeforeUnmount, nextTick } from 'vue'
+import { getDashboardOverview, getDashboardTrend, getDashboardKnowledge, getDashboardCustom } from '../js/api.js'
+
+export default {
+  template: `
+    <div class="dashboard-panel">
+      <!-- 时间范围选择器 -->
+      <div class="card">
+        <div style="display:flex; align-items:center; justify-content:space-between; flex-wrap:wrap; gap:12px;">
+          <h2 style="margin:0;">📈 运营数据看板</h2>
+          <div style="display:flex; align-items:center; gap:8px;">
+            <button class="btn btn-sm" :class="rangeDays === 7 ? 'btn-primary' : 'btn-outline'" @click="setRange(7)">近7天</button>
+            <button class="btn btn-sm" :class="rangeDays === 30 ? 'btn-primary' : 'btn-outline'" @click="setRange(30)">近30天</button>
+            <span style="color:var(--muted); font-size:13px;">|</span>
+            <input type="date" class="input" style="width:140px; flex:none; padding:6px 10px; font-size:13px;" v-model="customStart" />
+            <span style="color:var(--muted); font-size:13px;">至</span>
+            <input type="date" class="input" style="width:140px; flex:none; padding:6px 10px; font-size:13px;" v-model="customEnd" />
+            <button class="btn btn-sm btn-purple" @click="loadCustomRange" :disabled="!customStart || !customEnd">查询</button>
+          </div>
+        </div>
+      </div>
+
+      <!-- 4个指标卡片 -->
+      <div class="stat-grid">
+        <div class="stat-card">
+          <div class="number">{{ overview.conversationCount ?? 0 }}</div>
+          <div class="label">今日对话数</div>
+        </div>
+        <div class="stat-card">
+          <div class="number" :style="{ color: satisfactionColor }">{{ formatPercent(overview.satisfactionRate) }}%</div>
+          <div class="label">满意率</div>
+        </div>
+        <div class="stat-card">
+          <div class="number" style="color: var(--success);">{{ formatPercent(overview.ragHitRate) }}%</div>
+          <div class="label">知识库命中率</div>
+        </div>
+        <div class="stat-card">
+          <div class="number">{{ overview.avgResponseTime ?? 0 }}<span style="font-size:14px; color:var(--muted);">ms</span></div>
+          <div class="label">平均响应时间</div>
+        </div>
+      </div>
+
+      <!-- 图表区域 -->
+      <div style="display:grid; grid-template-columns:1fr 1fr; gap:16px; margin-bottom:16px;">
+        <!-- 对话量趋势折线图 -->
+        <div class="card">
+          <h3 style="font-size:14px; font-weight:600; color:var(--text); margin-bottom:12px;">📊 对话量趋势</h3>
+          <div style="position:relative; height:260px;">
+            <canvas ref="conversationChartRef"></canvas>
+          </div>
+        </div>
+        <!-- 满意度趋势折线图 -->
+        <div class="card">
+          <h3 style="font-size:14px; font-weight:600; color:var(--text); margin-bottom:12px;">📊 满意度趋势</h3>
+          <div style="position:relative; height:260px;">
+            <canvas ref="satisfactionChartRef"></canvas>
+          </div>
+        </div>
+      </div>
+
+      <!-- 知识库分析 -->
+      <div style="display:grid; grid-template-columns:1fr 1fr; gap:16px;">
+        <!-- 文档命中排行 TOP-10 -->
+        <div class="card">
+          <h3 style="font-size:14px; font-weight:600; color:var(--text); margin-bottom:12px;">📚 文档命中排行 TOP-10</h3>
+          <div v-if="topHitDocuments.length === 0" class="empty" style="padding:30px;">暂无数据</div>
+          <table v-else style="width:100%; font-size:13px; border-collapse:collapse;">
+            <thead>
+              <tr style="border-bottom:1px solid var(--border);">
+                <th style="text-align:left; padding:8px 4px; color:var(--sub); font-weight:600;">排名</th>
+                <th style="text-align:left; padding:8px 4px; color:var(--sub); font-weight:600;">文档标题</th>
+                <th style="text-align:right; padding:8px 4px; color:var(--sub); font-weight:600;">命中次数</th>
+                <th style="text-align:right; padding:8px 4px; color:var(--sub); font-weight:600;">平均得分</th>
+              </tr>
+            </thead>
+            <tbody>
+              <tr v-for="(doc, idx) in topHitDocuments" :key="idx" style="border-bottom:1px solid var(--border);">
+                <td style="padding:8px 4px; color:var(--muted);">{{ idx + 1 }}</td>
+                <td style="padding:8px 4px; max-width:200px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap;" :title="doc.document_title">{{ doc.document_title || '-' }}</td>
+                <td style="text-align:right; padding:8px 4px; font-weight:600; color:var(--primary);">{{ doc.hit_count ?? doc.cnt ?? 0 }}</td>
+                <td style="text-align:right; padding:8px 4px; color:var(--sub);">{{ doc.avg_score != null ? Number(doc.avg_score).toFixed(3) : '-' }}</td>
+              </tr>
+            </tbody>
+          </table>
+        </div>
+
+        <!-- 未命中问题收集 -->
+        <div class="card">
+          <h3 style="font-size:14px; font-weight:600; color:var(--text); margin-bottom:12px;">❓ 未命中问题收集</h3>
+          <div v-if="missQuestions.length === 0" class="empty" style="padding:30px;">暂无数据</div>
+          <div v-else style="max-height:400px; overflow-y:auto;">
+            <div v-for="(item, idx) in missQuestions" :key="idx"
+                 style="padding:8px 12px; border-bottom:1px solid var(--border); font-size:13px; display:flex; align-items:center; gap:8px;">
+              <span style="color:var(--muted); flex:none; min-width:20px;">{{ idx + 1 }}.</span>
+              <span style="flex:1; word-break:break-all;">{{ item.user_query }}</span>
+              <span v-if="item.last_time" style="color:var(--muted); font-size:11px; flex:none;">{{ formatDateShort(item.last_time) }}</span>
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <!-- 加载状态 -->
+      <div v-if="loading" style="text-align:center; padding:20px; color:var(--muted);">加载中...</div>
+    </div>
+  `,
+  setup() {
+    const loading = ref(false)
+    const rangeDays = ref(7)
+    const customStart = ref('')
+    const customEnd = ref('')
+    const overview = ref({})
+    const trendData = ref([])
+    const topHitDocuments = ref([])
+    const missQuestions = ref([])
+
+    // Chart.js 实例引用（用于销毁重建）
+    let conversationChart = null
+    let satisfactionChart = null
+    const conversationChartRef = ref(null)
+    const satisfactionChartRef = ref(null)
+
+    // 满意率颜色：>=80% 绿色，>=60% 橙色，<60% 红色
+    const satisfactionColor = computed(() => {
+      const rate = overview.value.satisfactionRate || 0
+      if (rate >= 80) return 'var(--success)'
+      if (rate >= 60) return 'var(--warn)'
+      return 'var(--danger)'
+    })
+
+    // 格式化百分比（保留一位小数）
+    function formatPercent(val) {
+      if (val == null) return '0.0'
+      return Number(val).toFixed(1)
+    }
+
+    // 格式化日期简写（仅月-日）
+    function formatDateShort(dateVal) {
+      if (!dateVal) return ''
+      const d = new Date(dateVal)
+      return `${d.getMonth() + 1}/${d.getDate()}`
+    }
+
+    // 设置时间范围并加载趋势
+    async function setRange(days) {
+      rangeDays.value = days
+      await loadTrend(days)
+    }
+
+    // 加载今日概览
+    async function loadOverview() {
+      try {
+        const res = await getDashboardOverview()
+        if (res.success) overview.value = res.data
+      } catch (e) {
+        console.error('加载概览数据失败', e)
+      }
+    }
+
+    // 加载趋势数据
+    async function loadTrend(days) {
+      try {
+        const res = await getDashboardTrend(days)
+        if (res.success) {
+          trendData.value = res.data || []
+          await nextTick()
+          renderCharts()
+        }
+      } catch (e) {
+        console.error('加载趋势数据失败', e)
+      }
+    }
+
+    // 加载自定义范围数据
+    async function loadCustomRange() {
+      if (!customStart.value || !customEnd.value) return
+      loading.value = true
+      try {
+        const res = await getDashboardCustom(customStart.value, customEnd.value)
+        if (res.success) {
+          trendData.value = res.data || []
+          rangeDays.value = 0
+          await nextTick()
+          renderCharts()
+        }
+      } catch (e) {
+        console.error('加载自定义范围数据失败', e)
+      } finally {
+        loading.value = false
+      }
+    }
+
+    // 加载知识库分析
+    async function loadKnowledgeAnalysis() {
+      try {
+        const res = await getDashboardKnowledge()
+        if (res.success) {
+          topHitDocuments.value = res.data?.topHitDocuments || []
+          missQuestions.value = res.data?.missQuestions || []
+        }
+      } catch (e) {
+        console.error('加载知识库分析数据失败', e)
+      }
+    }
+
+    // 渲染 Chart.js 图表
+    async function renderCharts() {
+      const { Chart, LineController, LineElement, PointElement, LinearScale, CategoryScale, Tooltip, Legend, Filler } = await import('chart.js')
+
+      // 注册所需组件
+      Chart.register(LineController, LineElement, PointElement, LinearScale, CategoryScale, Tooltip, Legend, Filler)
+
+      const labels = trendData.value.map(s => {
+        const d = new Date(s.snapshotDate || s.snapshot_date)
+        return `${d.getMonth() + 1}/${d.getDate()}`
+      })
+
+      // === 对话量趋势图 ===
+      if (conversationChart) conversationChart.destroy()
+      if (conversationChartRef.value) {
+        const convData = trendData.value.map(s => s.conversationCount ?? s.conversation_count ?? 0)
+        const msgData = trendData.value.map(s => s.messageCount ?? s.message_count ?? 0)
+
+        conversationChart = new Chart(conversationChartRef.value, {
+          type: 'line',
+          data: {
+            labels,
+            datasets: [
+              {
+                label: '对话数',
+                data: convData,
+                borderColor: '#3b82f6',
+                backgroundColor: 'rgba(59,130,246,0.1)',
+                fill: true,
+                tension: 0.3,
+                pointRadius: 4,
+                pointHoverRadius: 6
+              },
+              {
+                label: '消息数',
+                data: msgData,
+                borderColor: '#8b5cf6',
+                backgroundColor: 'rgba(139,92,246,0.1)',
+                fill: true,
+                tension: 0.3,
+                pointRadius: 4,
+                pointHoverRadius: 6
+              }
+            ]
+          },
+          options: {
+            responsive: true,
+            maintainAspectRatio: false,
+            plugins: { legend: { position: 'bottom', labels: { boxWidth: 12, padding: 16, font: { size: 12 } } } },
+            scales: {
+              y: { beginAtZero: true, ticks: { font: { size: 11 } }, grid: { color: 'rgba(0,0,0,0.05)' } },
+              x: { ticks: { font: { size: 11 } }, grid: { display: false } }
+            }
+          }
+        })
+      }
+
+      // === 满意度趋势图（👍/👎 双线） ===
+      if (satisfactionChart) satisfactionChart.destroy()
+      if (satisfactionChartRef.value) {
+        const upData = trendData.value.map(s => s.thumbsUpCount ?? s.thumbs_up_count ?? 0)
+        const downData = trendData.value.map(s => s.thumbsDownCount ?? s.thumbs_down_count ?? 0)
+
+        satisfactionChart = new Chart(satisfactionChartRef.value, {
+          type: 'line',
+          data: {
+            labels,
+            datasets: [
+              {
+                label: '👍 有帮助',
+                data: upData,
+                borderColor: '#10b981',
+                backgroundColor: 'rgba(16,185,129,0.1)',
+                fill: true,
+                tension: 0.3,
+                pointRadius: 4,
+                pointHoverRadius: 6
+              },
+              {
+                label: '👎 没帮助',
+                data: downData,
+                borderColor: '#ef4444',
+                backgroundColor: 'rgba(239,68,68,0.1)',
+                fill: true,
+                tension: 0.3,
+                pointRadius: 4,
+                pointHoverRadius: 6
+              }
+            ]
+          },
+          options: {
+            responsive: true,
+            maintainAspectRatio: false,
+            plugins: { legend: { position: 'bottom', labels: { boxWidth: 12, padding: 16, font: { size: 12 } } } },
+            scales: {
+              y: { beginAtZero: true, ticks: { font: { size: 11 } }, grid: { color: 'rgba(0,0,0,0.05)' } },
+              x: { ticks: { font: { size: 11 } }, grid: { display: false } }
+            }
+          }
+        })
+      }
+    }
+
+    // 销毁图表
+    function destroyCharts() {
+      if (conversationChart) { conversationChart.destroy(); conversationChart = null }
+      if (satisfactionChart) { satisfactionChart.destroy(); satisfactionChart = null }
+    }
+
+    onMounted(async () => {
+      loading.value = true
+      await Promise.all([
+        loadOverview(),
+        loadTrend(7),
+        loadKnowledgeAnalysis()
+      ])
+      loading.value = false
+    })
+
+    onBeforeUnmount(() => {
+      destroyCharts()
+    })
+
+    return {
+      loading, rangeDays, customStart, customEnd,
+      overview, trendData, topHitDocuments, missQuestions,
+      conversationChartRef, satisfactionChartRef,
+      satisfactionColor, formatPercent, formatDateShort,
+      setRange, loadCustomRange
+    }
+  }
+}

src/main/resources/static/components/FaqManager.js

@@ -1,10 +1,27 @@
 /**
  * FAQ 管理组件
  * 支持 CRUD + 批量导入 + 导出 + 启用/禁用
+ * 分类引用文档管理的 knowledge_category 分类树
  */
-import { listFaqs, createFaq, updateFaq, deleteFaq, toggleFaqStatus, batchImportFaqs, exportFaqs, getFaqStats } from '../js/api.js'
+import { listFaqs, createFaq, updateFaq, deleteFaq, toggleFaqStatus, batchImportFaqs, exportFaqs, getFaqStats, getCategoryTree } from '../js/api.js'
 import { toast } from '../js/utils.js'
 
+/**
+ * 将分类树扁平化为 [{id, name, path}] 列表，path 为完整路径如 "一级/二级"
+ */
+function flattenCategoryTree(tree, prefix = '') {
+  if (!tree || !Array.isArray(tree)) return []
+  const result = []
+  for (const node of tree) {
+    const path = prefix ? `${prefix} / ${node.name}` : node.name
+    result.push({ id: node.id, name: node.name, path })
+    if (node.children && node.children.length) {
+      result.push(...flattenCategoryTree(node.children, path))
+    }
+  }
+  return result
+}
+
 export default {
   template: `
   <div class="card" style="margin-top:16px;">
@@ -16,9 +33,9 @@ export default {
       <button @click="showImportDialog = true" style="padding:6px 14px;background:#6c757d;color:#fff;border:none;border-radius:6px;cursor:pointer;">📥 批量导入</button>
       <button @click="doExport" style="padding:6px 14px;background:#28a745;color:#fff;border:none;border-radius:6px;cursor:pointer;">📤 导出</button>
       <input v-model="searchKeyword" @input="debouncedSearch" placeholder="搜索问题..." style="margin-left:auto;padding:6px 10px;border:1px solid var(--border);border-radius:6px;width:200px;" />
-      <select v-model="filterCategory" @change="loadList" style="padding:6px 10px;border:1px solid var(--border);border-radius:6px;">
+      <select v-model="filterCategoryId" @change="loadList" style="padding:6px 10px;border:1px solid var(--border);border-radius:6px;">
         <option value="">全部分类</option>
-        <option v-for="c in categories" :key="c" :value="c">{{ c }}</option>
+        <option v-for="c in flatCategories" :key="c.id" :value="c.id">{{ c.path }}</option>
       </select>
       <select v-model="filterStatus" @change="loadList" style="padding:6px 10px;border:1px solid var(--border);border-radius:6px;">
         <option value="">全部状态</option>
@@ -31,7 +48,7 @@ export default {
     <div v-if="stats" style="display:flex;gap:16px;margin-bottom:12px;font-size:13px;color:#666;">
       <span>总计: {{ stats.totalCount || 0 }}</span>
       <span>启用: {{ stats.enabledCount || 0 }}</span>
-      <span>总命中: {{ stats.totalHitCount || 0 }}</span>
+      <span>总命中: {{ stats.totalHitCount || stats.totalHits || 0 }}</span>
     </div>
 
     <!-- FAQ 表格 -->
@@ -53,7 +70,7 @@ export default {
         <tr v-for="f in faqs" :key="f.id" style="border-bottom:1px solid var(--border);">
           <td style="padding:8px;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;" :title="f.question">{{ f.question }}</td>
           <td style="padding:8px;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#666;" :title="f.answer">{{ f.answer }}</td>
-          <td style="text-align:center;padding:8px;font-size:12px;">{{ f.category || '-' }}</td>
+          <td style="text-align:center;padding:8px;font-size:12px;">{{ getCategoryName(f.categoryId) || f.category || '-' }}</td>
           <td style="text-align:center;padding:8px;">{{ f.priority }}</td>
           <td style="text-align:center;padding:8px;">{{ f.hitCount }}</td>
           <td style="text-align:center;padding:8px;">
@@ -94,8 +111,11 @@ export default {
         </div>
         <div style="display:flex;gap:8px;margin-bottom:12px;">
           <div style="flex:1;">
-            <label style="display:block;margin-bottom:4px;font-size:13px;">分类</label>
-            <input v-model="form.category" placeholder="如: 退货政策" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+            <label style="display:block;margin-bottom:4px;font-size:13px;">分类（引用文档管理分类）</label>
+            <select v-model="form.categoryId" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;">
+              <option :value="null">不分类</option>
+              <option v-for="c in flatCategories" :key="c.id" :value="c.id">{{ c.path }}</option>
+            </select>
           </div>
           <div style="width:100px;">
             <label style="display:block;margin-bottom:4px;font-size:13px;">优先级</label>
@@ -113,8 +133,8 @@ export default {
     <div v-if="showImportDialog" style="position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);display:flex;align-items:center;justify-content:center;z-index:1000;">
       <div style="background:var(--card);border-radius:12px;padding:24px;width:660px;max-width:90vw;">
         <h4 style="margin-bottom:16px;">批量导入 FAQ</h4>
-        <p style="font-size:13px;color:#666;margin-bottom:12px;">使用 JSON 格式批量导入，每条包含 question、answer、similarQuestions（可选数组）、category（可选）</p>
-        <textarea v-model="importJson" rows="10" placeholder='[&#10;  {"question":"退货流程","answer":"请先在订单页面...","similarQuestions":["怎么退货","退货步骤"],"category":"退货政策"},&#10;  {"question":"运费谁出","answer":"7天内退货运费..."}&#10;]' style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;font-family:monospace;font-size:12px;"></textarea>
+        <p style="font-size:13px;color:#666;margin-bottom:12px;">使用 JSON 格式批量导入，每条包含 question、answer、similarQuestions（可选数组）、categoryId（可选，分类ID）</p>
+        <textarea v-model="importJson" rows="10" placeholder='[&#10;  {"question":"退货流程","answer":"请先在订单页面...","similarQuestions":["怎么退货","退货步骤"],"categoryId":123456},&#10;  {"question":"运费谁出","answer":"7天内退货运费..."}&#10;]' style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;font-family:monospace;font-size:12px;"></textarea>
         <div style="display:flex;justify-content:flex-end;gap:8px;margin-top:12px;">
           <button @click="showImportDialog = false" style="padding:8px 16px;background:none;border:1px solid var(--border);border-radius:6px;cursor:pointer;">取消</button>
           <button @click="doImport" :disabled="!importJson.trim()" style="padding:8px 16px;background:var(--primary);color:#fff;border:none;border-radius:6px;cursor:pointer;">导入</button>
@@ -132,35 +152,56 @@ export default {
       pageSize: 20,
       total: 0,
       searchKeyword: '',
-      filterCategory: '',
+      filterCategoryId: '',
       filterStatus: '',
-      categories: [],
+      flatCategories: [],
+      categoryMap: {},
       stats: null,
       showFormDialog: false,
       showImportDialog: false,
       editingFaq: null,
-      form: { question: '', answer: '', similarQuestionsText: '', category: '', priority: 0 },
+      form: { question: '', answer: '', similarQuestionsText: '', categoryId: null, priority: 0 },
       importJson: '',
       searchTimer: null
     }
   },
 
   mounted() {
+    this.loadCategories()
     this.loadList()
     this.loadStats()
   },
 
   methods: {
+    async loadCategories() {
+      try {
+        const res = await getCategoryTree()
+        if (res.success) {
+          this.flatCategories = flattenCategoryTree(res.data)
+          // 构建 id → path 映射，用于表格中显示分类名
+          const map = {}
+          for (const c of this.flatCategories) {
+            map[c.id] = c.path
+          }
+          this.categoryMap = map
+        }
+      } catch (e) {
+        console.warn('加载分类树失败', e)
+      }
+    },
+
+    getCategoryName(categoryId) {
+      if (!categoryId) return ''
+      return this.categoryMap[categoryId] || ''
+    },
+
     async loadList() {
       this.loading = true
       try {
-        const res = await listFaqs(this.page, this.pageSize, this.searchKeyword || undefined, this.filterCategory || undefined, this.filterStatus || undefined)
+        const res = await listFaqs(this.page, this.pageSize, this.searchKeyword || undefined, this.filterCategoryId || undefined, this.filterStatus || undefined)
         if (res.success) {
           this.faqs = res.data?.records || res.data || []
           this.total = res.data?.total || res.total || 0
-          // 提取分类列表
-          const cats = new Set(this.faqs.map(f => f.category).filter(Boolean))
-          this.categories = [...cats]
         }
       } catch (e) {
         toast('加载失败: ' + e.message, 'error')
@@ -182,7 +223,7 @@ export default {
 
     openAddDialog() {
       this.editingFaq = null
-      this.form = { question: '', answer: '', similarQuestionsText: '', category: '', priority: 0 }
+      this.form = { question: '', answer: '', similarQuestionsText: '', categoryId: null, priority: 0 }
       this.showFormDialog = true
     },
 
@@ -193,7 +234,7 @@ export default {
         const arr = typeof f.similarQuestions === 'string' ? JSON.parse(f.similarQuestions) : f.similarQuestions
         similarText = Array.isArray(arr) ? arr.join('\n') : ''
       } catch { similarText = f.similarQuestions || '' }
-      this.form = { question: f.question, answer: f.answer, similarQuestionsText: similarText, category: f.category || '', priority: f.priority || 0 }
+      this.form = { question: f.question, answer: f.answer, similarQuestionsText: similarText, categoryId: f.categoryId || null, priority: f.priority || 0 }
       this.showFormDialog = true
     },
 
@@ -203,7 +244,7 @@ export default {
         question: this.form.question,
         answer: this.form.answer,
         similarQuestions: JSON.stringify(similarQuestions),
-        category: this.form.category || null,
+        categoryId: this.form.categoryId || null,
         priority: this.form.priority || 0
       }
       try {

src/main/resources/static/components/LoginPage.js

@@ -0,0 +1,71 @@
+/**
+ * 登录页组件
+ * 全屏居中登录表单，JWT Token 认证
+ */
+import { ref } from 'vue'
+import { login } from '../js/api.js'
+import { setToken, setRefreshToken, setUserInfo, toast } from '../js/utils.js'
+
+export default {
+  template: `
+    <div class="login-page">
+      <div class="login-card">
+        <div class="login-header">
+          <div class="login-logo">🤖</div>
+          <h1>AI 智能客服系统</h1>
+          <p class="login-subtitle">Support Bot Management Console</p>
+        </div>
+        <form class="login-form" @submit.prevent="handleLogin">
+          <div class="form-group">
+            <label>用户名</label>
+            <input v-model="username" type="text" placeholder="请输入用户名" autocomplete="username" autofocus />
+          </div>
+          <div class="form-group">
+            <label>密码</label>
+            <input v-model="password" type="password" placeholder="请输入密码" autocomplete="current-password" @keyup.enter="handleLogin" />
+          </div>
+          <button type="submit" class="btn-login" :disabled="loading">
+            {{ loading ? '登录中...' : '登 录' }}
+          </button>
+          <p v-if="errorMsg" class="login-error">{{ errorMsg }}</p>
+        </form>
+        <div class="login-footer">
+          <span>默认账号: admin / admin123</span>
+        </div>
+      </div>
+    </div>
+  `,
+  setup(props, { emit }) {
+    const username = ref('')
+    const password = ref('')
+    const loading = ref(false)
+    const errorMsg = ref('')
+
+    async function handleLogin() {
+      if (!username.value || !password.value) {
+        errorMsg.value = '请输入用户名和密码'
+        return
+      }
+      loading.value = true
+      errorMsg.value = ''
+      try {
+        const res = await login(username.value, password.value)
+        if (res.success && res.data) {
+          setToken(res.data.accessToken)
+          setRefreshToken(res.data.refreshToken)
+          setUserInfo(res.data.user)
+          toast('登录成功', 'success')
+          emit('login-success', res.data.user)
+        } else {
+          errorMsg.value = res.message || '登录失败'
+        }
+      } catch (e) {
+        errorMsg.value = '网络错误，请重试'
+      } finally {
+        loading.value = false
+      }
+    }
+
+    return { username, password, loading, errorMsg, handleLogin }
+  }
+}

src/main/resources/static/components/UserManager.js

@@ -0,0 +1,315 @@
+/**
+ * 用户管理组件
+ * 系统用户 CRUD + 角色分配 + 启用/禁用
+ */
+import { ref, reactive, onMounted } from 'vue'
+import {
+  listSysUsers, createSysUser, updateSysUser, toggleSysUser,
+  assignSysUserRoles, changeSysUserPassword, getAllSysRoles
+} from '../js/api.js'
+import { toast, formatDate } from '../js/utils.js'
+
+export default {
+  template: `
+    <div class="card">
+      <div class="card-header">
+        <h2>👥 用户管理</h2>
+        <button class="btn btn-primary" @click="openCreate">+ 新建用户</button>
+      </div>
+
+      <!-- 搜索栏 -->
+      <div class="toolbar">
+        <input v-model="keyword" placeholder="搜索用户名/昵称/邮箱" @keyup.enter="loadData" class="search-input" />
+        <select v-model="filterEnabled" @change="loadData" class="search-select">
+          <option :value="null">全部状态</option>
+          <option :value="true">已启用</option>
+          <option :value="false">已禁用</option>
+        </select>
+        <button class="btn" @click="loadData">搜索</button>
+      </div>
+
+      <!-- 用户列表 -->
+      <div class="table-wrap">
+        <table class="data-table">
+          <thead>
+            <tr>
+              <th>用户名</th>
+              <th>昵称</th>
+              <th>邮箱</th>
+              <th>角色</th>
+              <th>状态</th>
+              <th>最后登录</th>
+              <th>创建时间</th>
+              <th>操作</th>
+            </tr>
+          </thead>
+          <tbody>
+            <tr v-for="u in users" :key="u.id">
+              <td><strong>{{ u.username }}</strong></td>
+              <td>{{ u.nickname || '-' }}</td>
+              <td>{{ u.email || '-' }}</td>
+              <td>
+                <span v-for="r in (u.role_names || '').split(',')" :key="r" class="tag" v-if="r">{{ r }}</span>
+                <span v-if="!u.role_names" class="tag tag-muted">未分配</span>
+              </td>
+              <td>
+                <span :class="u.enabled ? 'status-ready' : 'status-failed'">
+                  {{ u.enabled ? '启用' : '禁用' }}
+                </span>
+              </td>
+              <td>{{ u.last_login_time ? formatDate(u.last_login_time) : '从未登录' }}</td>
+              <td>{{ formatDate(u.create_time) }}</td>
+              <td class="actions">
+                <button class="btn btn-sm" @click="openEdit(u)">编辑</button>
+                <button class="btn btn-sm" @click="openRoleAssign(u)">角色</button>
+                <button class="btn btn-sm" @click="openPasswordChange(u)">改密</button>
+                <button class="btn btn-sm" :class="u.enabled ? 'btn-warn' : 'btn-success'" @click="handleToggle(u)">
+                  {{ u.enabled ? '禁用' : '启用' }}
+                </button>
+              </td>
+            </tr>
+            <tr v-if="!users.length">
+              <td colspan="8" class="empty">暂无用户数据</td>
+            </tr>
+          </tbody>
+        </table>
+      </div>
+
+      <!-- 分页 -->
+      <div class="pagination" v-if="total > pageSize">
+        <button class="btn btn-sm" :disabled="page <= 1" @click="page--; loadData()">上一页</button>
+        <span>{{ page }} / {{ Math.ceil(total / pageSize) }} (共 {{ total }} 条)</span>
+        <button class="btn btn-sm" :disabled="page >= Math.ceil(total / pageSize)" @click="page++; loadData()">下一页</button>
+      </div>
+
+      <!-- 新建/编辑弹窗 -->
+      <div v-if="modal.visible" class="modal-overlay" @click.self="modal.visible = false">
+        <div class="modal-card">
+          <h3>{{ modal.isEdit ? '编辑用户' : '新建用户' }}</h3>
+          <div class="form-group">
+            <label>用户名</label>
+            <input v-model="modal.username" :disabled="modal.isEdit" placeholder="用户名（登录账号）" />
+          </div>
+          <div v-if="!modal.isEdit" class="form-group">
+            <label>密码</label>
+            <input v-model="modal.password" type="password" placeholder="初始密码" />
+          </div>
+          <div class="form-group">
+            <label>昵称</label>
+            <input v-model="modal.nickname" placeholder="显示昵称" />
+          </div>
+          <div class="form-group">
+            <label>邮箱</label>
+            <input v-model="modal.email" placeholder="邮箱地址" />
+          </div>
+          <div class="form-group">
+            <label>手机</label>
+            <input v-model="modal.phone" placeholder="手机号" />
+          </div>
+          <div class="modal-actions">
+            <button class="btn" @click="modal.visible = false">取消</button>
+            <button class="btn btn-primary" @click="handleSave" :disabled="saving">
+              {{ saving ? '保存中...' : '保存' }}
+            </button>
+          </div>
+        </div>
+      </div>
+
+      <!-- 角色分配弹窗 -->
+      <div v-if="roleModal.visible" class="modal-overlay" @click.self="roleModal.visible = false">
+        <div class="modal-card">
+          <h3>分配角色 — {{ roleModal.username }}</h3>
+          <div class="form-group">
+            <label v-for="r in allRoles" :key="r.id" class="checkbox-label">
+              <input type="checkbox" :value="r.id.toString()" v-model="roleModal.selectedRoleIds" />
+              {{ r.name }} ({{ r.roleKey }})
+            </label>
+          </div>
+          <div class="modal-actions">
+            <button class="btn" @click="roleModal.visible = false">取消</button>
+            <button class="btn btn-primary" @click="handleRoleAssign">保存</button>
+          </div>
+        </div>
+      </div>
+
+      <!-- 改密弹窗 -->
+      <div v-if="pwdModal.visible" class="modal-overlay" @click.self="pwdModal.visible = false">
+        <div class="modal-card">
+          <h3>修改密码 — {{ pwdModal.username }}</h3>
+          <div class="form-group">
+            <label>新密码</label>
+            <input v-model="pwdModal.newPassword" type="password" placeholder="请输入新密码" />
+          </div>
+          <div class="modal-actions">
+            <button class="btn" @click="pwdModal.visible = false">取消</button>
+            <button class="btn btn-primary" @click="handlePasswordChange">确认修改</button>
+          </div>
+        </div>
+      </div>
+    </div>
+  `,
+  setup() {
+    const users = ref([])
+    const total = ref(0)
+    const page = ref(1)
+    const pageSize = ref(20)
+    const keyword = ref('')
+    const filterEnabled = ref(null)
+    const allRoles = ref([])
+    const saving = ref(false)
+
+    const modal = reactive({
+      visible: false, isEdit: false, userId: null,
+      username: '', password: '', nickname: '', email: '', phone: ''
+    })
+    const roleModal = reactive({
+      visible: false, userId: null, username: '', selectedRoleIds: []
+    })
+    const pwdModal = reactive({
+      visible: false, userId: null, username: '', newPassword: ''
+    })
+
+    async function loadData() {
+      try {
+        const res = await listSysUsers(page.value, pageSize.value, keyword.value, filterEnabled.value)
+        if (res.success) {
+          users.value = res.data.records || []
+          total.value = res.data.total || 0
+        }
+      } catch (e) {
+        console.error('加载用户列表失败', e)
+      }
+    }
+
+    async function loadRoles() {
+      try {
+        const res = await getAllSysRoles()
+        if (res.success) allRoles.value = res.data || []
+      } catch (e) {
+        console.error('加载角色列表失败', e)
+      }
+    }
+
+    function openCreate() {
+      Object.assign(modal, {
+        visible: true, isEdit: false, userId: null,
+        username: '', password: '', nickname: '', email: '', phone: ''
+      })
+    }
+
+    function openEdit(u) {
+      Object.assign(modal, {
+        visible: true, isEdit: true, userId: u.id,
+        username: u.username, nickname: u.nickname || '',
+        email: u.email || '', phone: u.phone || '', password: ''
+      })
+    }
+
+    async function handleSave() {
+      saving.value = true
+      try {
+        let res
+        if (modal.isEdit) {
+          res = await updateSysUser(modal.userId, {
+            nickname: modal.nickname, email: modal.email, phone: modal.phone
+          })
+        } else {
+          if (!modal.username || !modal.password) {
+            toast('用户名和密码不能为空', 'error')
+            return
+          }
+          res = await createSysUser({
+            username: modal.username, password: modal.password,
+            nickname: modal.nickname, email: modal.email, phone: modal.phone
+          })
+        }
+        if (res.success) {
+          toast(res.message || '操作成功', 'success')
+          modal.visible = false
+          loadData()
+        } else {
+          toast(res.message || '操作失败', 'error')
+        }
+      } catch (e) {
+        toast('操作失败', 'error')
+      } finally {
+        saving.value = false
+      }
+    }
+
+    async function handleToggle(u) {
+      const action = u.enabled ? '禁用' : '启用'
+      if (!confirm(`确定${action}用户「${u.username}」？`)) return
+      try {
+        const res = await toggleSysUser(u.id, !u.enabled)
+        if (res.success) {
+          toast(res.message || '操作成功', 'success')
+          loadData()
+        } else {
+          toast(res.message || '操作失败', 'error')
+        }
+      } catch (e) {
+        toast('操作失败', 'error')
+      }
+    }
+
+    async function openRoleAssign(u) {
+      roleModal.userId = u.id
+      roleModal.username = u.username
+      // 预选当前角色
+      const roleKeys = (u.role_keys || '').split(',').filter(Boolean)
+      roleModal.selectedRoleIds = allRoles.value
+        .filter(r => roleKeys.includes(r.roleKey))
+        .map(r => r.id.toString())
+      roleModal.visible = true
+    }
+
+    async function handleRoleAssign() {
+      try {
+        const roleIds = roleModal.selectedRoleIds.map(Number)
+        const res = await assignSysUserRoles(roleModal.userId, roleIds)
+        if (res.success) {
+          toast('角色分配成功', 'success')
+          roleModal.visible = false
+          loadData()
+        } else {
+          toast(res.message || '分配失败', 'error')
+        }
+      } catch (e) {
+        toast('分配失败', 'error')
+      }
+    }
+
+    function openPasswordChange(u) {
+      pwdModal.userId = u.id
+      pwdModal.username = u.username
+      pwdModal.newPassword = ''
+      pwdModal.visible = true
+    }
+
+    async function handlePasswordChange() {
+      if (!pwdModal.newPassword) { toast('请输入新密码', 'error'); return }
+      try {
+        const res = await changeSysUserPassword(pwdModal.userId, pwdModal.newPassword)
+        if (res.success) {
+          toast('密码修改成功', 'success')
+          pwdModal.visible = false
+        } else {
+          toast(res.message || '修改失败', 'error')
+        }
+      } catch (e) {
+        toast('修改失败', 'error')
+      }
+    }
+
+    onMounted(() => { loadData(); loadRoles() })
+
+    return {
+      users, total, page, pageSize, keyword, filterEnabled, allRoles, saving,
+      modal, roleModal, pwdModal,
+      loadData, openCreate, openEdit, handleSave, handleToggle,
+      openRoleAssign, handleRoleAssign, openPasswordChange, handlePasswordChange,
+      formatDate
+    }
+  }
+}

src/main/resources/static/components/WebhookManager.js

@@ -0,0 +1,216 @@
+/**
+ * Webhook 管理组件
+ * 支持 Webhook 的创建、编辑、删除、测试推送、分页查询
+ */
+import { ref, onMounted } from 'vue'
+import { listWebhooks, createWebhook, updateWebhook, deleteWebhook, testWebhook } from '../js/api.js'
+import { toast } from '../js/utils.js'
+
+export default {
+  template: `
+  <div class="card" style="margin-top:16px;">
+    <h3 style="margin-bottom:12px;">🔔 Webhook 管理</h3>
+
+    <!-- 操作栏 -->
+    <div style="display:flex;gap:8px;margin-bottom:12px;flex-wrap:wrap;align-items:center;">
+      <button @click="openCreateDialog" style="padding:6px 14px;background:var(--primary);color:#fff;border:none;border-radius:6px;cursor:pointer;">＋ 新建 Webhook</button>
+      <span style="margin-left:auto;font-size:13px;color:#666;">共 {{ total }} 个</span>
+    </div>
+
+    <!-- Webhook 表格 -->
+    <table style="width:100%;border-collapse:collapse;">
+      <thead>
+        <tr style="border-bottom:2px solid var(--border);">
+          <th style="text-align:left;padding:8px;">名称</th>
+          <th style="text-align:left;padding:8px;">URL</th>
+          <th style="text-align:center;padding:8px;">订阅事件</th>
+          <th style="text-align:center;padding:8px;">状态</th>
+          <th style="text-align:right;padding:8px;">操作</th>
+        </tr>
+      </thead>
+      <tbody>
+        <tr v-if="loading"><td colspan="5" style="text-align:center;padding:20px;">加载中...</td></tr>
+        <tr v-else-if="webhooks.length === 0"><td colspan="5" style="text-align:center;padding:20px;color:#999;">暂无 Webhook</td></tr>
+        <tr v-for="w in webhooks" :key="w.id" style="border-bottom:1px solid var(--border);">
+          <td style="padding:8px;font-weight:500;">{{ w.name || '未命名' }}</td>
+          <td style="padding:8px;">
+            <code style="font-size:12px;background:var(--bg);padding:2px 6px;border-radius:4px;word-break:break-all;">{{ w.url }}</code>
+          </td>
+          <td style="text-align:center;padding:8px;">
+            <div style="display:flex;flex-wrap:wrap;gap:4px;justify-content:center;">
+              <span v-for="ev in getEvents(w)" :key="ev" style="font-size:11px;background:var(--bg);padding:2px 8px;border-radius:10px;border:1px solid var(--border);">{{ ev }}</span>
+            </div>
+          </td>
+          <td style="text-align:center;padding:8px;">
+            <span :style="{color: w.enabled ? '#28a745' : '#dc3545'}">
+              {{ w.enabled ? '✅ 启用' : '❌ 禁用' }}
+            </span>
+          </td>
+          <td style="text-align:right;padding:8px;">
+            <button @click="openEditDialog(w)" style="padding:3px 8px;background:none;border:1px solid var(--border);border-radius:4px;cursor:pointer;margin-right:4px;font-size:12px;">编辑</button>
+            <button @click="doTest(w.id)" style="padding:3px 8px;background:none;border:1px solid #17a2b8;color:#17a2b8;border-radius:4px;cursor:pointer;margin-right:4px;font-size:12px;">测试</button>
+            <button @click="doDelete(w.id)" style="padding:3px 8px;background:none;border:1px solid #dc3545;color:#dc3545;border-radius:4px;cursor:pointer;font-size:12px;">删除</button>
+          </td>
+        </tr>
+      </tbody>
+    </table>
+
+    <!-- 分页 -->
+    <div v-if="total > pageSize" style="display:flex;justify-content:center;gap:8px;margin-top:12px;">
+      <button @click="page > 1 && (page--, loadList())" :disabled="page <= 1" style="padding:4px 10px;">上一页</button>
+      <span style="line-height:32px;">第 {{ page }} / {{ Math.ceil(total / pageSize) }} 页（共 {{ total }} 条）</span>
+      <button @click="page < Math.ceil(total / pageSize) && (page++, loadList())" :disabled="page >= Math.ceil(total / pageSize)" style="padding:4px 10px;">下一页</button>
+    </div>
+
+    <!-- 新建/编辑弹窗 -->
+    <div v-if="showFormDialog" style="position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);display:flex;align-items:center;justify-content:center;z-index:1000;">
+      <div style="background:var(--card);border-radius:12px;padding:24px;width:520px;max-width:90vw;max-height:90vh;overflow-y:auto;">
+        <h4 style="margin-bottom:16px;">{{ editingId ? '编辑 Webhook' : '新建 Webhook' }}</h4>
+        <div style="margin-bottom:12px;">
+          <label style="display:block;margin-bottom:4px;font-size:13px;">名称 *</label>
+          <input v-model="form.name" placeholder="如：文档处理通知" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+        </div>
+        <div style="margin-bottom:12px;">
+          <label style="display:block;margin-bottom:4px;font-size:13px;">回调 URL *</label>
+          <input v-model="form.url" placeholder="https://example.com/webhook" style="width:100%;padding:8px;border:1px solid var(--border);border-radius:6px;box-sizing:border-box;" />
+        </div>
+        <div style="margin-bottom:12px;">
+          <label style="display:block;margin-bottom:8px;font-size:13px;">订阅事件</label>
+          <div style="display:flex;flex-direction:column;gap:8px;">
+            <label v-for="ev in availableEvents" :key="ev.value" style="display:flex;align-items:center;gap:8px;cursor:pointer;font-size:13px;">
+              <input type="checkbox" :value="ev.value" v-model="form.events" style="cursor:pointer;" />
+              <span style="font-weight:500;">{{ ev.value }}</span>
+              <span style="color:#999;font-size:12px;">— {{ ev.label }}</span>
+            </label>
+          </div>
+        </div>
+        <div style="margin-bottom:12px;">
+          <label style="display:flex;align-items:center;gap:8px;cursor:pointer;font-size:13px;">
+            <input type="checkbox" v-model="form.enabled" style="cursor:pointer;" />
+            <span>启用</span>
+          </label>
+        </div>
+        <div style="display:flex;justify-content:flex-end;gap:8px;">
+          <button @click="showFormDialog = false" style="padding:8px 16px;background:none;border:1px solid var(--border);border-radius:6px;cursor:pointer;">取消</button>
+          <button @click="doSave" :disabled="!form.name || !form.url" style="padding:8px 16px;background:var(--primary);color:#fff;border:none;border-radius:6px;cursor:pointer;">保存</button>
+        </div>
+      </div>
+    </div>
+  </div>
+  `,
+
+  setup() {
+    const webhooks = ref([])
+    const loading = ref(false)
+    const page = ref(1)
+    const pageSize = ref(20)
+    const total = ref(0)
+    const showFormDialog = ref(false)
+    const editingId = ref(null)
+    const form = ref({ name: '', url: '', events: [], enabled: true })
+
+    const availableEvents = [
+      { value: 'document.processed', label: '文档处理完成时触发' },
+      { value: 'feedback.negative', label: '收到负面反馈时触发' }
+    ]
+
+    async function loadList() {
+      loading.value = true
+      try {
+        const res = await listWebhooks(page.value, pageSize.value)
+        if (res.success) {
+          webhooks.value = res.data || []
+          total.value = res.total || 0
+        }
+      } catch (e) {
+        toast('加载失败: ' + e.message, 'error')
+      }
+      loading.value = false
+    }
+
+    function getEvents(w) {
+      if (!w.events) return []
+      const eventsObj = w.events
+      if (eventsObj.list && Array.isArray(eventsObj.list)) return eventsObj.list
+      // 兼容直接是数组的情况
+      if (Array.isArray(eventsObj)) return eventsObj
+      return []
+    }
+
+    function openCreateDialog() {
+      editingId.value = null
+      form.value = { name: '', url: '', events: [], enabled: true }
+      showFormDialog.value = true
+    }
+
+    function openEditDialog(w) {
+      editingId.value = w.id
+      form.value = {
+        name: w.name || '',
+        url: w.url || '',
+        events: getEvents(w).slice(),
+        enabled: w.enabled !== false
+      }
+      showFormDialog.value = true
+    }
+
+    async function doSave() {
+      try {
+        let res
+        if (editingId.value) {
+          res = await updateWebhook(editingId.value, {
+            name: form.value.name,
+            url: form.value.url,
+            events: form.value.events,
+            enabled: form.value.enabled
+          })
+        } else {
+          res = await createWebhook({
+            name: form.value.name,
+            url: form.value.url,
+            events: form.value.events
+          })
+        }
+        if (res.success) {
+          toast(editingId.value ? '更新成功' : '创建成功', 'success')
+          showFormDialog.value = false
+          loadList()
+        } else {
+          toast(res.message || '操作失败', 'error')
+        }
+      } catch (e) {
+        toast('操作失败: ' + e.message, 'error')
+      }
+    }
+
+    async function doTest(id) {
+      try {
+        const res = await testWebhook(id)
+        if (res.success) toast('测试推送已发送', 'success')
+        else toast(res.message || '测试失败', 'error')
+      } catch (e) {
+        toast('测试失败: ' + e.message, 'error')
+      }
+    }
+
+    async function doDelete(id) {
+      if (!confirm('确认删除该 Webhook？')) return
+      try {
+        const res = await deleteWebhook(id)
+        if (res.success) { toast('已删除', 'success'); loadList() }
+        else toast(res.message || '删除失败', 'error')
+      } catch (e) {
+        toast('删除失败: ' + e.message, 'error')
+      }
+    }
+
+    onMounted(() => loadList())
+
+    return {
+      webhooks, loading, page, pageSize, total,
+      showFormDialog, editingId, form, availableEvents,
+      loadList, getEvents, openCreateDialog, openEditDialog,
+      doSave, doTest, doDelete
+    }
+  }
+}

src/main/resources/static/css/main.css

@@ -32,8 +32,8 @@ body { font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Microsoft YaHei"
 /* ==================== 侧边栏 ==================== */
 .sidebar { width:220px; flex:none; background:#1f2937; color:#e5e7eb; display:flex; flex-direction:column; transition:width .25s cubic-bezier(.4,0,.2,1); overflow:hidden; z-index:50; }
 .sidebar.collapsed { width:56px; }
-.sidebar-inner { display:flex; flex-direction:column; height:100%; overflow-y:auto; overflow-x:hidden; }
-.sidebar-nav { flex:1; padding:8px 0; }
+.sidebar-inner { display:flex; flex-direction:column; flex:1; min-height:0; overflow-y:auto; overflow-x:hidden; }
+.sidebar-nav { flex:1; min-height:0; overflow-y:auto; padding:8px 0; }
 
 /* 菜单项 */
 .menu-item { display:flex; align-items:center; gap:10px; width:100%; padding:10px 16px; border:none; background:none; color:#d1d5db; font-size:14px; cursor:pointer; transition:background .15s, color .15s; text-align:left; font-family:inherit; white-space:nowrap; position:relative; }
@@ -273,6 +273,13 @@ body { font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Microsoft YaHei"
   .chat-composer { padding:12px 16px 16px; }
 }
 
+/* ==================== 侧边栏暗色滚动条 ==================== */
+.sidebar-inner { scrollbar-width:thin; scrollbar-color:rgba(255,255,255,.15) transparent; }
+.sidebar-inner::-webkit-scrollbar { width:6px; }
+.sidebar-inner::-webkit-scrollbar-thumb { background:rgba(255,255,255,.15); border-radius:999px; }
+.sidebar-inner::-webkit-scrollbar-thumb:hover { background:rgba(255,255,255,.25); }
+.sidebar-inner::-webkit-scrollbar-track { background:transparent; }
+
 /* ==================== 滚动条 ==================== */
 * { scrollbar-width:thin; scrollbar-color:#cbd0d8 transparent; }
 ::-webkit-scrollbar { width:10px; height:10px; }
@@ -338,3 +345,75 @@ body { font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Microsoft YaHei"
 .source-chunk { font-size:12px; line-height:1.6; color:var(--sub); border-left:2px solid var(--border); padding-left:10px; margin-top:4px; }
 .source-rel { display:inline-block; font-size:11px; color:var(--muted); margin-right:6px; font-weight:600; }
 .source-snippet { color:var(--sub); }
+
+/* ==================== 登录页 ==================== */
+.login-page { position:fixed; top:0; left:0; right:0; bottom:0; background:linear-gradient(135deg,#1f2937 0%,#111827 100%); display:flex; align-items:center; justify-content:center; z-index:9999; }
+.login-card { background:#fff; border-radius:var(--radius-lg); padding:40px; width:100%; max-width:400px; box-shadow:var(--shadow-lg); }
+.login-header { text-align:center; margin-bottom:32px; }
+.login-logo { font-size:48px; margin-bottom:8px; }
+.login-header h1 { font-size:22px; font-weight:700; color:var(--text); }
+.login-subtitle { font-size:13px; color:var(--muted); margin-top:4px; }
+.login-form .form-group { margin-bottom:16px; }
+.login-form label { display:block; font-size:13px; font-weight:600; color:var(--sub); margin-bottom:6px; }
+.login-form input { width:100%; padding:12px 14px; border:1px solid var(--border); border-radius:8px; font-size:14px; font-family:inherit; outline:none; transition:border-color .2s; }
+.login-form input:focus { border-color:var(--primary); box-shadow:var(--ring); }
+.btn-login { width:100%; padding:12px; background:var(--primary); color:#fff; border:none; border-radius:8px; font-size:15px; font-weight:600; cursor:pointer; transition:opacity .2s; margin-top:8px; }
+.btn-login:hover:not(:disabled) { opacity:.9; }
+.btn-login:disabled { opacity:.5; cursor:not-allowed; }
+.login-error { color:var(--danger); font-size:13px; text-align:center; margin-top:12px; }
+.login-footer { text-align:center; margin-top:20px; font-size:12px; color:var(--muted); }
+
+/* ==================== 用户栏（topbar 右侧） ==================== */
+.user-bar { margin-left:auto; display:flex; align-items:center; gap:12px; }
+.user-info { display:flex; align-items:center; gap:8px; }
+.user-avatar { width:28px; height:28px; border-radius:50%; background:rgba(255,255,255,.2); color:#fff; display:flex; align-items:center; justify-content:center; font-size:13px; font-weight:600; }
+.user-name { font-size:13px; color:#e5e7eb; }
+.user-role-tag { font-size:10px; padding:2px 6px; border-radius:4px; background:rgba(255,255,255,.15); color:#d1d5db; }
+.btn-logout { background:rgba(255,255,255,.1); color:#e5e7eb; border:1px solid rgba(255,255,255,.2); font-size:12px; padding:4px 12px; }
+.btn-logout:hover { background:rgba(255,255,255,.2); color:#fff; }
+
+/* ==================== 弹窗（用户管理等通用） ==================== */
+.modal-card { background:#fff; border-radius:var(--radius); width:90%; max-width:500px; max-height:85vh; overflow-y:auto; padding:24px; }
+.modal-card h3 { font-size:16px; font-weight:600; margin-bottom:20px; }
+.modal-card .form-group { margin-bottom:14px; }
+.modal-card label { display:block; font-size:13px; font-weight:600; color:var(--sub); margin-bottom:4px; }
+.modal-card input { width:100%; padding:10px 12px; border:1px solid var(--border); border-radius:8px; font-size:13px; font-family:inherit; outline:none; }
+.modal-card input:focus { border-color:var(--primary); box-shadow:var(--ring); }
+.modal-card input:disabled { background:#f5f5f5; color:var(--muted); }
+.modal-actions { display:flex; justify-content:flex-end; gap:8px; margin-top:20px; padding-top:16px; border-top:1px solid var(--border); }
+
+/* ==================== 工具栏 ==================== */
+.toolbar { display:flex; gap:8px; margin-bottom:16px; align-items:center; flex-wrap:wrap; }
+.search-input { padding:8px 12px; border:1px solid var(--border); border-radius:8px; font-size:13px; outline:none; min-width:200px; flex:1; max-width:300px; }
+.search-input:focus { border-color:var(--primary); box-shadow:var(--ring); }
+.search-select { padding:8px 12px; border:1px solid var(--border); border-radius:8px; font-size:13px; background:#fff; outline:none; }
+
+/* ==================== 复选框标签 ==================== */
+.checkbox-label { display:flex; align-items:center; gap:8px; padding:8px 0; font-size:13px; cursor:pointer; }
+.checkbox-label input[type="checkbox"] { width:16px; height:16px; accent-color:var(--primary); }
+
+/* ==================== 标签 ==================== */
+.tag { display:inline-block; padding:2px 8px; border-radius:4px; font-size:11px; background:#e5e7eb; color:var(--text); margin-right:4px; }
+.tag-muted { background:#f3f4f6; color:var(--muted); }
+
+/* ==================== 空状态 ==================== */
+.empty { text-align:center; color:var(--muted); padding:20px; font-size:13px; }
+
+/* ==================== 卡片头部 ==================== */
+.card-header { display:flex; align-items:center; justify-content:space-between; margin-bottom:16px; }
+.card-header h2 { margin-bottom:0; }
+
+/* ==================== 操作按钮组 ==================== */
+.actions { white-space:nowrap; }
+.actions .btn { margin:2px; }
+
+/* ==================== 表单组 ==================== */
+.form-group { margin-bottom:14px; }
+.form-group label { display:block; font-size:13px; font-weight:600; color:var(--sub); margin-bottom:4px; }
+.form-group input, .form-group select, .form-group textarea { width:100%; padding:10px 12px; border:1px solid var(--border); border-radius:8px; font-size:13px; font-family:inherit; outline:none; }
+.form-group input:focus, .form-group select:focus, .form-group textarea:focus { border-color:var(--primary); box-shadow:var(--ring); }
+
+@media(max-width:768px) {
+  .user-bar { gap:8px; }
+  .user-name, .user-role-tag { display:none; }
+}

src/main/resources/static/index.html

@@ -10,7 +10,8 @@
     "imports": {
       "vue": "https://unpkg.com/vue@3/dist/vue.esm-browser.prod.js",
       "marked": "https://cdn.jsdelivr.net/npm/marked@12/+esm",
-      "dompurify": "https://cdn.jsdelivr.net/npm/dompurify@3/+esm"
+      "dompurify": "https://cdn.jsdelivr.net/npm/dompurify@3/+esm",
+      "chart.js": "https://cdn.jsdelivr.net/npm/chart.js@4/+esm"
     }
   }
   </script>

src/main/resources/static/js/api.js

@@ -1,16 +1,27 @@
 /**
  * 统一 API 请求层
  * 封装所有后端接口调用，组件只需调用函数处理业务逻辑
+ * P1: 所有请求自动附加 Bearer Token，401 时触发未登录事件
  */
-import { API_BASE } from './utils.js'
+import { API_BASE, authHeaders, clearTokens } from './utils.js'
 
 // ==================== 通用请求 ====================
 
+/**
+ * 处理 401 未授权响应
+ */
+function handleUnauthorized() {
+  clearTokens()
+  window.dispatchEvent(new Event('auth:unauthorized'))
+}
+
 /**
  * GET 请求，返回 JSON
  */
 async function getJSON(path) {
-  const res = await fetch(API_BASE + path)
+  const res = await fetch(API_BASE + path, { headers: authHeaders() })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
+  if (res.status === 403) throw new Error('403')
   return res.json()
 }
 
@@ -20,9 +31,11 @@ async function getJSON(path) {
 async function postJSON(path, body) {
   const res = await fetch(API_BASE + path, {
     method: 'POST',
-    headers: { 'Content-Type': 'application/json' },
+    headers: { 'Content-Type': 'application/json', ...authHeaders() },
     body: JSON.stringify(body)
   })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
+  if (res.status === 403) throw new Error('403')
   return res.json()
 }
 
@@ -32,9 +45,10 @@ async function postJSON(path, body) {
 async function deleteJSONWithBody(path, body) {
   const res = await fetch(API_BASE + path, {
     method: 'DELETE',
-    headers: { 'Content-Type': 'application/json' },
+    headers: { 'Content-Type': 'application/json', ...authHeaders() },
     body: JSON.stringify(body)
   })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
   return res.json()
 }
 
@@ -44,9 +58,10 @@ async function deleteJSONWithBody(path, body) {
 async function putJSONWithBody(path, body) {
   const res = await fetch(API_BASE + path, {
     method: 'PUT',
-    headers: { 'Content-Type': 'application/json' },
+    headers: { 'Content-Type': 'application/json', ...authHeaders() },
     body: JSON.stringify(body)
   })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
   return res.json()
 }
 
@@ -54,7 +69,8 @@ async function putJSONWithBody(path, body) {
  * DELETE 请求，返回 JSON（无 body）
  */
 async function deleteJSON(path) {
-  const res = await fetch(API_BASE + path, { method: 'DELETE' })
+  const res = await fetch(API_BASE + path, { method: 'DELETE', headers: authHeaders() })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
   return res.json()
 }
 
@@ -70,7 +86,8 @@ async function putJSON(path, params) {
       .join('&')
     if (qs) url += (url.includes('?') ? '&' : '?') + qs
   }
-  const res = await fetch(url, { method: 'PUT' })
+  const res = await fetch(url, { method: 'PUT', headers: authHeaders() })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
   return res.json()
 }
 
@@ -80,8 +97,10 @@ async function putJSON(path, params) {
 async function postForm(path, formData) {
   const res = await fetch(API_BASE + path, {
     method: 'POST',
+    headers: authHeaders(),
     body: formData
   })
+  if (res.status === 401) { handleUnauthorized(); throw new Error('401') }
   return res.json()
 }
 
@@ -269,8 +288,6 @@ export function batchReprocessDocuments(ids) {
   return postJSON('/document/batch/reprocess', { ids })
 }
 
-/**
-
 /**
  * 语义搜索
  */
@@ -307,6 +324,10 @@ function postFormWithProgress(path, formData, onProgress) {
     const xhr = new XMLHttpRequest()
     xhr.open('POST', API_BASE + path)
 
+    // 附加认证头
+    const token = localStorage.getItem('sb_token')
+    if (token) xhr.setRequestHeader('Authorization', 'Bearer ' + token)
+
     // 上传进度监听
     xhr.upload.addEventListener('progress', (e) => {
       if (e.lengthComputable && onProgress) {
@@ -315,6 +336,11 @@ function postFormWithProgress(path, formData, onProgress) {
     })
 
     xhr.addEventListener('load', () => {
+      if (xhr.status === 401) {
+        handleUnauthorized()
+        reject(new Error('401'))
+        return
+      }
       try {
         resolve(JSON.parse(xhr.responseText))
       } catch (e) {
@@ -351,7 +377,7 @@ export function uploadString(content, title, categoryId, tags) {
   if (tags) url += `&tags=${encodeURIComponent(tags)}`
   return fetch(API_BASE + url, {
     method: 'POST',
-    headers: { 'Content-Type': 'text/plain' },
+    headers: { 'Content-Type': 'text/plain', ...authHeaders() },
     body: content
   }).then(res => res.json())
 }
@@ -459,7 +485,7 @@ export function deleteConversation(conversationId) {
  * 导出会话记录
  */
 export function exportConversation(conversationId) {
-  return fetch(API_BASE + `/conversation/${conversationId}/export`)
+  return fetch(API_BASE + `/conversation/${conversationId}/export`, { headers: authHeaders() })
     .then(res => res.text())
 }
 
@@ -599,10 +625,10 @@ export function listAuditLogs(page = 1, size = 20, sessionId) {
 /**
  * FAQ 分页列表
  */
-export function listFaqs(page = 1, size = 20, keyword, category, status) {
+export function listFaqs(page = 1, size = 20, keyword, categoryId, status) {
   let path = `/faq/list?page=${page}&size=${size}`
   if (keyword) path += `&keyword=${encodeURIComponent(keyword)}`
-  if (category) path += `&category=${encodeURIComponent(category)}`
+  if (categoryId) path += `&categoryId=${categoryId}`
   if (status) path += `&status=${encodeURIComponent(status)}`
   return getJSON(path)
 }
@@ -655,3 +681,212 @@ export function exportFaqs() {
 export function getFaqStats() {
   return getJSON('/faq/stats')
 }
+
+// ==================== P1-001: 认证管理 ====================
+
+/**
+ * 用户登录
+ */
+export function login(username, password) {
+  return postJSON('/auth/login', { username, password })
+}
+
+/**
+ * 刷新 Token
+ */
+export function refreshToken(refreshToken) {
+  return postJSON('/auth/refresh', { refreshToken })
+}
+
+/**
+ * 获取当前登录用户信息
+ */
+export function getCurrentUser() {
+  return getJSON('/auth/me')
+}
+
+// ==================== P1-001: 系统用户管理 ====================
+
+/**
+ * 系统用户分页列表
+ */
+export function listSysUsers(page = 1, size = 20, keyword, enabled) {
+  let path = `/sys-user/list?page=${page}&size=${size}`
+  if (keyword) path += `&keyword=${encodeURIComponent(keyword)}`
+  if (enabled !== undefined && enabled !== null) path += `&enabled=${enabled}`
+  return getJSON(path)
+}
+
+/**
+ * 获取用户详情
+ */
+export function getSysUserDetail(id) {
+  return getJSON(`/sys-user/${id}`)
+}
+
+/**
+ * 创建系统用户
+ */
+export function createSysUser(data) {
+  return postJSON('/sys-user', data)
+}
+
+/**
+ * 更新系统用户
+ */
+export function updateSysUser(id, data) {
+  return putJSONWithBody(`/sys-user/${id}`, data)
+}
+
+/**
+ * 启用/禁用系统用户
+ */
+export function toggleSysUser(id, enabled) {
+  return putJSON(`/sys-user/${id}/toggle`, { enabled })
+}
+
+/**
+ * 分配角色
+ */
+export function assignSysUserRoles(id, roleIds) {
+  return putJSONWithBody(`/sys-user/${id}/roles`, { roleIds })
+}
+
+/**
+ * 修改密码
+ */
+export function changeSysUserPassword(id, newPassword) {
+  return putJSONWithBody(`/sys-user/${id}/password`, { newPassword })
+}
+
+/**
+ * 获取所有角色（分配角色下拉用）
+ */
+export function getAllSysRoles() {
+  return getJSON('/sys-user/roles')
+}
+
+/**
+ * 获取系统角色列表
+ */
+export function listSysRoles() {
+  return getJSON('/sys-role/list')
+}
+
+/**
+ * 创建系统角色
+ */
+export function createSysRole(data) {
+  return postJSON('/sys-role', data)
+}
+
+/**
+ * 更新系统角色
+ */
+export function updateSysRole(id, data) {
+  return putJSONWithBody(`/sys-role/${id}`, data)
+}
+
+// ==================== P1-002: 运营看板 ====================
+
+/**
+ * 看板概览（今日实时指标）
+ */
+export function getDashboardOverview() {
+  return getJSON('/dashboard/overview')
+}
+
+/**
+ * 趋势数据（7/30天）
+ */
+export function getDashboardTrend(days = 7) {
+  return getJSON(`/dashboard/trend?days=${days}`)
+}
+
+/**
+ * 知识库分析（命中TOP-10 + 未命中问题）
+ */
+export function getDashboardKnowledge() {
+  return getJSON('/dashboard/knowledge-analysis')
+}
+
+/**
+ * 自定义时间范围数据
+ */
+export function getDashboardCustom(startDate, endDate) {
+  return getJSON(`/dashboard/custom?startDate=${encodeURIComponent(startDate)}&endDate=${encodeURIComponent(endDate)}`)
+}
+
+// ==================== P1-003: API Key 管理 ====================
+
+/**
+ * API Key 列表
+ */
+export function listApiKeys(page = 1, size = 20) {
+  return getJSON(`/api-key/list?page=${page}&size=${size}`)
+}
+
+/**
+ * 创建 API Key
+ */
+export function createApiKey(data) {
+  return postJSON('/api-key', data)
+}
+
+/**
+ * 吊销 API Key
+ */
+export function revokeApiKey(id) {
+  return putJSON(`/api-key/${id}/revoke`)
+}
+
+/**
+ * 启用 API Key
+ */
+export function enableApiKey(id) {
+  return putJSON(`/api-key/${id}/enable`)
+}
+
+/**
+ * 删除 API Key
+ */
+export function deleteApiKey(id) {
+  return deleteJSON(`/api-key/${id}`)
+}
+
+// ==================== P1-003: Webhook 管理 ====================
+
+/**
+ * Webhook 列表
+ */
+export function listWebhooks(page = 1, size = 20) {
+  return getJSON(`/webhook/list?page=${page}&size=${size}`)
+}
+
+/**
+ * 创建 Webhook
+ */
+export function createWebhook(data) {
+  return postJSON('/webhook', data)
+}
+
+/**
+ * 更新 Webhook
+ */
+export function updateWebhook(id, data) {
+  return putJSONWithBody(`/webhook/${id}`, data)
+}
+
+/**
+ * 删除 Webhook
+ */
+export function deleteWebhook(id) {
+  return deleteJSON(`/webhook/${id}`)
+}
+
+/**
+ * 测试 Webhook 推送
+ */
+export function testWebhook(id) {
+  return postJSON(`/webhook/${id}/test`, {})
+}

src/main/resources/static/js/app.js

@@ -1,9 +1,12 @@
 /**
  * Vue 应用入口
  * 侧边栏导航 + 内容区布局，数据驱动菜单渲染
+ * P1: 登录守卫 + 用户信息展示 + 新页面注册
  */
 import { createApp } from 'vue'
 import { store, MENU_ITEMS } from './store.js'
+import { isLoggedIn, clearTokens, getUserInfo, toast, getRefreshToken } from './utils.js'
+import { getCurrentUser, refreshToken } from './api.js'
 
 // 导入组件
 import ChatPanel from '../components/ChatPanel.js'
@@ -20,6 +23,11 @@ import ModelConfigManager from '../components/ModelConfigManager.js'
 import SensitiveWordManager from '../components/SensitiveWordManager.js'
 import FaqManager from '../components/FaqManager.js'
 import AuditLogManager from '../components/AuditLogManager.js'
+import LoginPage from '../components/LoginPage.js'
+import UserManager from '../components/UserManager.js'
+import DashboardPanel from '../components/DashboardPanel.js'
+import ApiKeyManager from '../components/ApiKeyManager.js'
+import WebhookManager from '../components/WebhookManager.js'
 
 const app = createApp({
   setup() {
@@ -31,148 +39,256 @@ const app = createApp({
       return parentItem.children.some(c => c.id === store.activePage)
     }
 
-    return { menuItems, isMenuActive, store }
+    /** 判断菜单项是否对当前用户可见（roles 限制） */
+    function isMenuVisible(item) {
+      if (!item.roles || !item.roles.length) return true
+      return item.roles.some(r => store.hasRole(r))
+    }
+
+    /** 登录成功回调 */
+    function onLoginSuccess(user) {
+      store.currentUser = user || getUserInfo()
+      store.isLoggedIn = true
+    }
+
+    /** 退出登录 */
+    function handleLogout() {
+      clearTokens()
+      store.isLoggedIn = false
+      store.currentUser = {}
+      store.activePage = 'chat'
+      toast('已退出登录', 'info')
+    }
+
+    /** 尝试刷新 Token */
+    async function tryRefreshToken() {
+      const rt = getRefreshToken()
+      if (!rt) return false
+      try {
+        const res = await refreshToken(rt)
+        if (res.success && res.data) {
+          const { setToken: st, setRefreshToken: srt } = await import('./utils.js')
+          st(res.data.accessToken)
+          srt(res.data.refreshToken)
+          return true
+        }
+      } catch (e) { /* 刷新失败 */ }
+      return false
+    }
+
+    // 监听 401 未授权事件
+    window.addEventListener('auth:unauthorized', async () => {
+      const refreshed = await tryRefreshToken()
+      if (!refreshed) {
+        store.isLoggedIn = false
+        store.currentUser = {}
+        toast('登录已过期，请重新登录', 'error')
+      }
+    })
+
+    // 启动时验证登录态
+    if (isLoggedIn()) {
+      getCurrentUser().then(res => {
+        if (res.success && res.data) {
+          store.currentUser = res.data
+          store.isLoggedIn = true
+        } else {
+          // Token 失效，尝试刷新
+          tryRefreshToken().then(ok => {
+            if (!ok) {
+              store.isLoggedIn = false
+              clearTokens()
+            }
+          })
+        }
+      }).catch(() => {
+        // 401 等错误，刷新尝试
+        tryRefreshToken().then(ok => {
+          if (!ok) {
+            store.isLoggedIn = false
+            clearTokens()
+          }
+        })
+      })
+    }
+
+    return { menuItems, isMenuActive, isMenuVisible, store, onLoginSuccess, handleLogout }
   },
   template: `
-    <!-- 移动端遮罩层 -->
-    <div class="sidebar-overlay" v-if="store.mobileMenuOpen" @click="store.mobileMenuOpen = false"></div>
-
-    <!-- 顶部导航 -->
-    <div class="topbar">
-      <button class="menu-toggle" @click="store.mobileMenuOpen = !store.mobileMenuOpen">☰</button>
-      <span class="logo">🤖 Support Bot</span><span class="ver">AI 智能客服系统</span>
-      <span class="links">
-        <a href="/sdk/test.html" target="_blank">🧪 SDK 测试面板</a>
-        <a href="/doc.html" target="_blank">📖 API 文档</a>
-      </span>
-    </div>
-
-    <!-- 布局主体：侧边栏 + 内容区 -->
-    <div class="layout-body">
-
-      <!-- 左侧边栏 -->
-      <aside class="sidebar" :class="{ collapsed: store.sidebarCollapsed && !store.mobileMenuOpen, open: store.mobileMenuOpen }">
-        <div class="sidebar-inner">
-          <nav class="sidebar-nav">
-            <template v-for="item in menuItems" :key="item.id">
-
-              <!-- 有子菜单的父级菜单项 -->
-              <div v-if="item.children" :class="['menu-group', store.expandedMenus.includes(item.id) ? 'open' : '']">
+    <!-- 未登录：显示登录页 -->
+    <login-page v-if="!store.isLoggedIn" @login-success="onLoginSuccess"></login-page>
+
+    <!-- 已登录：显示管理后台 -->
+    <template v-else>
+      <!-- 移动端遮罩层 -->
+      <div class="sidebar-overlay" v-if="store.mobileMenuOpen" @click="store.mobileMenuOpen = false"></div>
+
+      <!-- 顶部导航 -->
+      <div class="topbar">
+        <button class="menu-toggle" @click="store.mobileMenuOpen = !store.mobileMenuOpen">☰</button>
+        <span class="logo">🤖 Support Bot</span><span class="ver">AI 智能客服系统</span>
+        <span class="links">
+          <a href="/sdk/test.html" target="_blank">🧪 SDK 测试面板</a>
+          <a href="/doc.html" target="_blank">📖 API 文档</a>
+        </span>
+        <!-- 用户信息 + 退出 -->
+        <div class="user-bar">
+          <span class="user-info">
+            <span class="user-avatar">{{ (store.currentUser.nickname || store.currentUser.username || 'U').charAt(0) }}</span>
+            <span class="user-name">{{ store.currentUser.nickname || store.currentUser.username || '' }}</span>
+            <span class="user-role-tag" v-for="r in (store.currentUser.roles || [])" :key="r">{{ r }}</span>
+          </span>
+          <button class="btn btn-sm btn-logout" @click="handleLogout" title="退出登录">退出</button>
+        </div>
+      </div>
+
+      <!-- 布局主体：侧边栏 + 内容区 -->
+      <div class="layout-body">
+
+        <!-- 左侧边栏 -->
+        <aside class="sidebar" :class="{ collapsed: store.sidebarCollapsed && !store.mobileMenuOpen, open: store.mobileMenuOpen }">
+          <div class="sidebar-inner">
+            <nav class="sidebar-nav">
+              <template v-for="item in menuItems" :key="item.id">
+
+                <!-- 有子菜单的父级菜单项 -->
+                <div v-if="item.children" :class="['menu-group', store.expandedMenus.includes(item.id) ? 'open' : '']">
+                  <button
+                    class="menu-item menu-parent"
+                    :class="{ active: isMenuActive(item) }"
+                    @click="store.toggleMenu(item.id)"
+                    :title="store.sidebarCollapsed ? item.label : ''"
+                  >
+                    <span class="menu-icon">{{ item.icon }}</span>
+                    <span class="menu-label">{{ item.label }}</span>
+                    <span class="menu-arrow" :class="{ expanded: store.expandedMenus.includes(item.id) }">▾</span>
+                  </button>
+                  <!-- 子菜单项（按角色过滤） -->
+                  <div class="submenu" v-show="store.expandedMenus.includes(item.id) && !store.sidebarCollapsed">
+                    <button
+                      v-for="child in item.children.filter(c => isMenuVisible(c))"
+                      :key="child.id"
+                      class="menu-item menu-child"
+                      :class="{ active: store.activePage === child.id }"
+                      @click="store.navigateTo(child.id)"
+                    >
+                      <span class="menu-icon child-icon">{{ child.icon }}</span>
+                      <span class="menu-label">{{ child.label }}</span>
+                    </button>
+                  </div>
+                </div>
+
+                <!-- 无子菜单的直接导航项 -->
                 <button
-                  class="menu-item menu-parent"
-                  :class="{ active: isMenuActive(item) }"
-                  @click="store.toggleMenu(item.id)"
+                  v-else
+                  class="menu-item"
+                  :class="{ active: store.activePage === item.id }"
+                  @click="store.navigateTo(item.id)"
                   :title="store.sidebarCollapsed ? item.label : ''"
                 >
                   <span class="menu-icon">{{ item.icon }}</span>
                   <span class="menu-label">{{ item.label }}</span>
-                  <span class="menu-arrow" :class="{ expanded: store.expandedMenus.includes(item.id) }">▾</span>
                 </button>
-                <!-- 子菜单项 -->
-                <div class="submenu" v-show="store.expandedMenus.includes(item.id) && !store.sidebarCollapsed">
-                  <button
-                    v-for="child in item.children"
-                    :key="child.id"
-                    class="menu-item menu-child"
-                    :class="{ active: store.activePage === child.id }"
-                    @click="store.navigateTo(child.id)"
-                  >
-                    <span class="menu-icon child-icon">{{ child.icon }}</span>
-                    <span class="menu-label">{{ child.label }}</span>
-                  </button>
-                </div>
-              </div>
-
-              <!-- 无子菜单的直接导航项 -->
-              <button
-                v-else
-                class="menu-item"
-                :class="{ active: store.activePage === item.id }"
-                @click="store.navigateTo(item.id)"
-                :title="store.sidebarCollapsed ? item.label : ''"
-              >
-                <span class="menu-icon">{{ item.icon }}</span>
-                <span class="menu-label">{{ item.label }}</span>
-              </button>
-
-            </template>
-          </nav>
-
-          <!-- 侧边栏折叠按钮 -->
-          <button class="sidebar-collapse-btn" @click="store.toggleSidebar()">
-            <span :style="{ transform: store.sidebarCollapsed ? 'rotate(180deg)' : '' }">◀</span>
-          </button>
-        </div>
-      </aside>
 
-      <!-- 右侧内容区 -->
-      <main class="main" :class="{ 'main-chat': store.activePage === 'chat' }">
+              </template>
+            </nav>
 
-        <!-- 智能客服对话 -->
-        <div v-if="store.activePage === 'chat'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <chat-panel></chat-panel>
-        </div>
+            <!-- 侧边栏折叠按钮 -->
+            <button class="sidebar-collapse-btn" @click="store.toggleSidebar()">
+              <span :style="{ transform: store.sidebarCollapsed ? 'rotate(180deg)' : '' }">◀</span>
+            </button>
+          </div>
+        </aside>
 
-        <!-- 知识库 - 统计概览 -->
-        <div v-if="store.activePage === 'stats'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <doc-stats></doc-stats>
-        </div>
+        <!-- 右侧内容区 -->
+        <main class="main" :class="{ 'main-chat': store.activePage === 'chat' }">
 
-        <!-- 知识库 - 文档管理 -->
-        <div v-if="store.activePage === 'doc-manage'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <doc-list></doc-list>
-          <doc-upload></doc-upload>
-        </div>
+          <!-- 智能客服对话 -->
+          <div v-if="store.activePage === 'chat'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <chat-panel></chat-panel>
+          </div>
 
-        <!-- 知识库 - 分类管理 -->
-        <div v-if="store.activePage === 'category'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <category-manager></category-manager>
-        </div>
+          <!-- 知识库 - 统计概览 -->
+          <div v-if="store.activePage === 'stats'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <doc-stats></doc-stats>
+          </div>
 
-        <!-- 知识库 - 搜索测试 -->
-        <div v-if="store.activePage === 'search-test'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <doc-search></doc-search>
-        </div>
+          <!-- 知识库 - 文档管理 -->
+          <div v-if="store.activePage === 'doc-manage'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <doc-list></doc-list>
+            <doc-upload></doc-upload>
+          </div>
 
-        <!-- 知识库 - FAQ 管理 -->
-        <div v-if="store.activePage === 'faq'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <faq-manager></faq-manager>
-        </div>
+          <!-- 知识库 - 分类管理 -->
+          <div v-if="store.activePage === 'category'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <category-manager></category-manager>
+          </div>
 
-        <!-- 会话管理 -->
-        <div v-if="store.activePage === 'conversation'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <conversation-manager></conversation-manager>
-        </div>
+          <!-- 知识库 - 搜索测试 -->
+          <div v-if="store.activePage === 'search-test'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <doc-search></doc-search>
+          </div>
 
-        <!-- 系统设置 - 账号管理 -->
-        <div v-if="store.activePage === 'account'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <account-manager></account-manager>
-        </div>
+          <!-- 知识库 - FAQ 管理 -->
+          <div v-if="store.activePage === 'faq'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <faq-manager></faq-manager>
+          </div>
 
-        <!-- 系统设置 - 角色管理 -->
-        <div v-if="store.activePage === 'role'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <role-manager></role-manager>
-        </div>
+          <!-- 会话管理 -->
+          <div v-if="store.activePage === 'conversation'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <conversation-manager></conversation-manager>
+          </div>
 
-        <!-- 系统设置 - 模型配置 -->
-        <div v-if="store.activePage === 'model-config'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <model-config-manager></model-config-manager>
-        </div>
+          <!-- 运营看板 -->
+          <div v-if="store.activePage === 'dashboard'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <dashboard-panel></dashboard-panel>
+          </div>
 
-        <!-- 系统设置 - 敏感词管理 -->
-        <div v-if="store.activePage === 'sensitive'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <sensitive-word-manager></sensitive-word-manager>
-        </div>
+          <!-- 系统设置 - 客服账号管理 -->
+          <div v-if="store.activePage === 'account'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <account-manager></account-manager>
+          </div>
 
-        <!-- 系统设置 - 审计日志 -->
-        <div v-if="store.activePage === 'audit-log'" class="page-pane" style="animation: fadeIn .3s ease;">
-          <audit-log-manager></audit-log-manager>
-        </div>
+          <!-- 系统设置 - 客服角色管理 -->
+          <div v-if="store.activePage === 'role'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <role-manager></role-manager>
+          </div>
+
+          <!-- 系统设置 - 模型配置 -->
+          <div v-if="store.activePage === 'model-config'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <model-config-manager></model-config-manager>
+          </div>
+
+          <!-- 系统设置 - 敏感词管理 -->
+          <div v-if="store.activePage === 'sensitive'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <sensitive-word-manager></sensitive-word-manager>
+          </div>
+
+          <!-- 系统设置 - 审计日志 -->
+          <div v-if="store.activePage === 'audit-log'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <audit-log-manager></audit-log-manager>
+          </div>
+
+          <!-- 系统设置 - 用户管理 -->
+          <div v-if="store.activePage === 'user-manage'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <user-manager></user-manager>
+          </div>
+
+          <!-- 系统设置 - API Key 管理 -->
+          <div v-if="store.activePage === 'api-key'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <api-key-manager></api-key-manager>
+          </div>
+
+          <!-- 系统设置 - Webhook 管理 -->
+          <div v-if="store.activePage === 'webhook'" class="page-pane" style="animation: fadeIn .3s ease;">
+            <webhook-manager></webhook-manager>
+          </div>
 
-        <!-- 文档详情弹窗 -->
-        <doc-detail></doc-detail>
-      </main>
-    </div>
+          <!-- 文档详情弹窗 -->
+          <doc-detail></doc-detail>
+        </main>
+      </div>
+    </template>
 
     <!-- Toast 容器 -->
     <div class="toast-container" id="toasts"></div>
@@ -194,5 +310,10 @@ app.component('model-config-manager', ModelConfigManager)
 app.component('sensitive-word-manager', SensitiveWordManager)
 app.component('faq-manager', FaqManager)
 app.component('audit-log-manager', AuditLogManager)
+app.component('login-page', LoginPage)
+app.component('user-manager', UserManager)
+app.component('dashboard-panel', DashboardPanel)
+app.component('api-key-manager', ApiKeyManager)
+app.component('webhook-manager', WebhookManager)
 
 app.mount('#app')

src/main/resources/static/js/store.js

@@ -4,6 +4,7 @@
  */
 import { reactive } from 'vue'
 import * as api from './api.js'
+import { getUserInfo, isLoggedIn } from './utils.js'
 
 // ==================== 菜单配置 ====================
 // 数据驱动菜单渲染，未来增删菜单只改此数组
@@ -30,21 +31,47 @@ export const MENU_ITEMS = [
     label: '会话管理',
     icon: '💬'
   },
+  {
+    id: 'dashboard',
+    label: '运营看板',
+    icon: '📈'
+  },
   {
     id: 'settings',
     label: '系统设置',
     icon: '⚙️',
     children: [
-      { id: 'account',      label: '账号管理',   icon: '👤' },
-      { id: 'role',         label: '角色管理',   icon: '🎭' },
-      { id: 'model-config', label: '模型配置',   icon: '🤖' },
-      { id: 'sensitive',    label: '敏感词管理', icon: '🛡️' },
-      { id: 'audit-log',    label: '审计日志',   icon: '📋' }
+      { id: 'account',      label: '客服账号管理', icon: '👤' },
+      { id: 'role',         label: '客服角色管理', icon: '🎭' },
+      { id: 'model-config', label: '模型配置',     icon: '🤖' },
+      { id: 'sensitive',    label: '敏感词管理',   icon: '🛡️' },
+      { id: 'audit-log',    label: '审计日志',     icon: '📋' },
+      { id: 'user-manage',  label: '用户管理',     icon: '👥', roles: ['admin'] },
+      { id: 'api-key',      label: 'API Key 管理', icon: '🔑', roles: ['admin'] },
+      { id: 'webhook',      label: 'Webhook 管理', icon: '🔔', roles: ['admin'] }
     ]
   }
 ]
 
 export const store = reactive({
+  // ==================== 当前登录用户 ====================
+  currentUser: getUserInfo(),
+  isLoggedIn: isLoggedIn(),
+
+  /**
+   * 判断当前用户是否包含指定角色
+   */
+  hasRole(role) {
+    return (this.currentUser.roles || []).includes(role)
+  },
+
+  /**
+   * 判断当前用户是否为管理员
+   */
+  get isAdmin() {
+    return this.hasRole('admin')
+  },
+
   // ==================== 分类数据 ====================
   categories: [],
   categoryMap: {},
@@ -193,6 +220,12 @@ export const store = reactive({
       case 'role':
         this.loadCategories()
         break
+      case 'dashboard':
+      case 'user-manage':
+      case 'api-key':
+      case 'webhook':
+        // 新页面无额外数据预加载
+        break
     }
   }
 })

src/main/resources/static/js/utils.js

@@ -1,6 +1,6 @@
 /**
  * 工具函数模块
- * 提供 Toast 提示、格式化、SSE 流式读取、Markdown 渲染等通用能力
+ * 提供 Toast 提示、格式化、SSE 流式读取、Markdown 渲染、Token 管理等通用能力
  */
 import { marked } from 'marked'
 import DOMPurify from 'dompurify'
@@ -11,6 +11,54 @@ marked.setOptions({ breaks: true, gfm: true })
 // API 基址：空字符串 = 同源部署，由 Spring Boot 直接服务前端
 export const API_BASE = ''
 
+// ==================== Token 管理 ====================
+
+export function getToken() {
+  return localStorage.getItem('sb_token') || ''
+}
+
+export function setToken(token) {
+  localStorage.setItem('sb_token', token)
+}
+
+export function getRefreshToken() {
+  return localStorage.getItem('sb_refresh_token') || ''
+}
+
+export function setRefreshToken(token) {
+  localStorage.setItem('sb_refresh_token', token)
+}
+
+export function clearTokens() {
+  localStorage.removeItem('sb_token')
+  localStorage.removeItem('sb_refresh_token')
+  localStorage.removeItem('sb_user')
+}
+
+export function getUserInfo() {
+  try {
+    return JSON.parse(localStorage.getItem('sb_user') || '{}')
+  } catch { return {} }
+}
+
+export function setUserInfo(info) {
+  localStorage.setItem('sb_user', JSON.stringify(info))
+}
+
+export function isLoggedIn() {
+  return !!getToken()
+}
+
+/**
+ * 获取含认证信息的请求头
+ */
+export function authHeaders() {
+  const token = getToken()
+  const headers = {}
+  if (token) headers['Authorization'] = 'Bearer ' + token
+  return headers
+}
+
 // ==================== Toast 提示 ====================
 
 let _toastContainer = null
@@ -77,9 +125,10 @@ export function formatDate(d) {
  * @param {string} url 请求地址
  * @param {function(string): void} onChunk 每收到一段文本的回调
  * @param {function(): void} onDone 流结束的回调
+ * @param {object} [headers] 额外请求头
  */
-export async function readSSEStream(url, onChunk, onDone) {
-  const res = await fetch(url)
+export async function readSSEStream(url, onChunk, onDone, headers) {
+  const res = await fetch(url, { headers: headers || {} })
   if (!res.ok) throw new Error('HTTP ' + res.status)
   const reader = res.body.getReader()
   const decoder = new TextDecoder()